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Windows 7: BSOD can happen at any time, hard to restart

27 Mar 2011   #1
BernardM

Windows 7 Home Premium 64 bit
 
 
BSOD can happen at any time, hard to restart

It's a brand new ACER desktop, just a few weeks old. Numerous crashes can happen at any time and for no apparent reason. Physical memory dumps usually fail. Twice it didn't (see attached folder).

System repair isn't much help. Windows can't check for memory problems. Half the time the repair disk can't even locate the Windows program. Don't have a Windows 7 disc as it came already installed on computer.

Any help would be massively appreciated. Please let me know what else I can include.

Thankyou


My System SpecsSystem Spec
.
27 Mar 2011   #2
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

I see you've only uploaded the dumps. We need the full report. Follow the instructions from the link below.
https://www.sevenforums.com/crashes-d...tructions.html

The two dumps you uploaded show hard disk errors.

Please run these tests:

1. Hard disk check with Seatools
2. CHKDSK - Disk Check

Report back your results and we will continue from there.

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Mike\AppData\Local\Temp\Rar$DI00.910\032611-17518-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`03009000 PsLoadedModuleList = 0xfffff800`03246e50
Debug session time: Sat Mar 26 12:32:36.858 2011 (UTC - 4:00)
System Uptime: 0 days 0:06:27.045
Loading Kernel Symbols
...............................................................
................................................................
................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8009442890, fffffa8009442b70, fffff800033822d0}

Probably caused by : hardware_disk

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8009442890, Terminating object
Arg3: fffffa8009442b70, Process image file name
Arg4: fffff800033822d0, Explanatory message (ascii)

Debugging Details:
------------------


PROCESS_OBJECT: fffffa8009442890

IMAGE_NAME:  hardware_disk

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  csrss.exe

EXCEPTION_RECORD:  fffff8800457eb78 -- (.exr 0xfffff8800457eb78)
ExceptionAddress: 0000000076de4e9f
   ExceptionCode: c0000006 (In-page I/O error)
  ExceptionFlags: 00000000
NumberParameters: 3
   Parameter[0]: 0000000000000000
   Parameter[1]: 000007fefcd4d8a8
   Parameter[2]: 00000000c000009d
Inpage operation failed at 000007fefcd4d8a8, due to I/O error 00000000c000009d

EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  000007fefcd4d8a8

EXCEPTION_PARAMETER3:  00000000c000009d

IO_ERROR: (NTSTATUS) 0xc000009d - STATUS_DEVICE_NOT_CONNECTED

EXCEPTION_STR:  0xc0000006_c000009d

FAULTING_IP: 
+23a
00000000`76de4e9f ??              ???

BUGCHECK_STR:  0xF4_IOERR_C000009D

FOLLOWUP_IP: 
+65d32faf00b9d91c
000007fe`fcd4d8a8 ??              ???

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware_disk

STACK_COMMAND:  kb

FAILURE_BUCKET_ID:  X64_0xF4_IOERR_C000009D_IMAGE_hardware_disk

BUCKET_ID:  X64_0xF4_IOERR_C000009D_IMAGE_hardware_disk

Followup: MachineOwner
---------
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Mike\AppData\Local\Temp\Rar$DI00.045\032511-23790-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`0300b000 PsLoadedModuleList = 0xfffff800`03248e50
Debug session time: Fri Mar 25 14:41:25.000 2011 (UTC - 4:00)
System Uptime: 0 days 0:20:07.560
Loading Kernel Symbols
...............................................................
................................................................
...............
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa800976c6c0, fffffa800976c9a0, fffff800033842d0}

Probably caused by : hardware_disk

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa800976c6c0, Terminating object
Arg3: fffffa800976c9a0, Process image file name
Arg4: fffff800033842d0, Explanatory message (ascii)

Debugging Details:
------------------


PROCESS_OBJECT: fffffa800976c6c0

IMAGE_NAME:  hardware_disk

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  csrss.exe

EXCEPTION_RECORD:  fffff8800458cb78 -- (.exr 0xfffff8800458cb78)
ExceptionAddress: 0000000077384e9f
   ExceptionCode: c0000006 (In-page I/O error)
  ExceptionFlags: 00000000
NumberParameters: 3
   Parameter[0]: 0000000000000000
   Parameter[1]: 000007fefd2ed8a8
   Parameter[2]: 00000000c000009d
Inpage operation failed at 000007fefd2ed8a8, due to I/O error 00000000c000009d

EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  000007fefd2ed8a8

EXCEPTION_PARAMETER3:  00000000c000009d

IO_ERROR: (NTSTATUS) 0xc000009d - STATUS_DEVICE_NOT_CONNECTED

EXCEPTION_STR:  0xc0000006_c000009d

FAULTING_IP: 
+23a
00000000`77384e9f ??              ???

BUGCHECK_STR:  0xF4_IOERR_C000009D

FOLLOWUP_IP: 
+65d32faf00a8d854
000007fe`fd2ed8a8 ??              ???

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware_disk

STACK_COMMAND:  kb

FAILURE_BUCKET_ID:  X64_0xF4_IOERR_C000009D_IMAGE_hardware_disk

BUCKET_ID:  X64_0xF4_IOERR_C000009D_IMAGE_hardware_disk

Followup: MachineOwner
---------
Code:
start             end                 module name
fffff880`00ec1000 fffff880`00f18000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`03452000 fffff880`034dc000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`04dbb000 fffff880`04dd1000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`01253000 fffff880`0125e000   amdxata  amdxata.sys  Fri Mar 19 12:18:18 2010 (4BA3A3CA)
fffff880`01220000 fffff880`01229000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`01229000 fffff880`01253000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff960`00800000 fffff960`00861000   ATMFD    ATMFD.DLL    Fri Jan 07 00:49:20 2011 (4D26A960)
fffff880`04915000 fffff880`0491c000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`035e4000 fffff880`035f5000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`04341000 fffff880`0435f000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff960`00770000 fffff960`00797000   cdd      cdd.dll      unavailable (00000000)
fffff880`04843000 fffff880`0486d000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00d19000 fffff880`00dd9000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`01a50000 fffff880`01a80000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00cbb000 fffff880`00d19000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`0131c000 fffff880`0138f000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`04dab000 fffff880`04dbb000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`06905000 fffff880`06913000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`049c8000 fffff880`049e6000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`035d5000 fffff880`035e4000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`01a3a000 fffff880`01a50000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`06131000 fffff880`06153000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`06913000 fffff880`06926000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`04626000 fffff880`0482e000   dump_iaStor dump_iaStor.sys Wed Dec 09 20:39:43 2009 (4B20515F)
fffff880`068f9000 fffff880`06905000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`04ae7000 fffff880`04bdb000   dxgkrnl  dxgkrnl.sys  Tue Jan 25 23:22:56 2011 (4D3FA1A0)
fffff880`04a00000 fffff880`04a46000   dxgmms1  dxgmms1.sys  Tue Jan 25 23:22:12 2011 (4D3FA174)
fffff880`012aa000 fffff880`012be000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`0125e000 fffff880`012aa000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`015cf000 fffff880`015d9000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`01a00000 fffff880`01a3a000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`0162b000 fffff880`01675000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff880`04d95000 fffff880`04da2000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
fffff800`035e6000 fffff800`0362f000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`04a46000 fffff880`04a6a000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`06961000 fffff880`0697a000   HIDCLASS HIDCLASS.SYS Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`0697a000 fffff880`06982080   HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`06953000 fffff880`06961000   hidusb   hidusb.sys   Mon Jul 13 20:06:22 2009 (4A5BCBFE)
fffff880`04279000 fffff880`04341000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`021ee000 fffff880`021f7000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`01018000 fffff880`01220000   iaStor   iaStor.sys   Wed Dec 09 20:39:43 2009 (4B20515F)
fffff880`049e6000 fffff880`049fc000   intelppm intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`04d6d000 fffff880`04d7c000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`06983000 fffff880`06991000   kbdhid   kbdhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff800`00bae000 fffff800`00bb8000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`01a8f000 fffff880`021ee000   kl1      kl1.sys      Wed Jun 09 09:34:19 2010 (4C0F985B)
fffff880`049c1000 fffff880`049c8000   kl2      kl2.sys      Wed Jun 09 09:24:47 2010 (4C0F961F)
fffff880`04876000 fffff880`0490c000   klif     klif.sys     Fri Oct 01 03:28:56 2010 (4CA58DB8)
fffff880`0350b000 fffff880`03514000   klim6    klim6.sys    Thu Apr 22 11:07:24 2010 (4BD0662C)
fffff880`0699e000 fffff880`069a8000   klmouflt klmouflt.sys Mon Nov 02 11:26:06 2009 (4AEF081E)
fffff880`04c93000 fffff880`04cd6000   ks       ks.sys       Wed Mar 03 23:32:25 2010 (4B8F37D9)
fffff880`015a4000 fffff880`015be000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01600000 fffff880`0162b000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`06153000 fffff880`06158200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`06621000 fffff880`06636000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`069c3000 fffff880`069e6000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00c63000 fffff880`00ca7000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`06926000 fffff880`06934000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`04d86000 fffff880`04d95000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`06991000 fffff880`0699e000   mouhid   mouhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`00dd9000 fffff880`00df3000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`0435f000 fffff880`04377000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`04377000 fffff880`043a4000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`043a4000 fffff880`043f2000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`04200000 fffff880`04223000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`0497a000 fffff880`04985000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00f21000 fffff880`00f2b000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`012be000 fffff880`0131c000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`035ca000 fffff880`035d5000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`0167d000 fffff880`0168f000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`0486d000 fffff880`04876000   mwlPSDFilter mwlPSDFilter.sys Tue Jun 02 06:07:30 2009 (4A24F9E2)
fffff880`035c2000 fffff880`035ca000   mwlPSDNServ mwlPSDNServ.sys Tue Jun 02 06:07:39 2009 (4A24F9EB)
fffff880`035af000 fffff880`035c2000   mwlPSDVDisk mwlPSDVDisk.sys Tue Jun 02 06:15:29 2009 (4A24FBC1)
fffff880`016a7000 fffff880`01799000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`04c00000 fffff880`04c0c000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`04c0c000 fffff880`04c3b000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`060bc000 fffff880`060d1000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`03514000 fffff880`03523000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`0340d000 fffff880`03452000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`01799000 fffff880`017f9000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`04985000 fffff880`04996000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`035a3000 fffff880`035af000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`03009000 fffff800`035e6000   nt       ntkrnlmp.exe Tue Oct 26 22:43:09 2010 (4CC791BD)
fffff880`01402000 fffff880`015a4000   Ntfs     Ntfs.sys     Tue May 11 23:25:59 2010 (4BEA1FC7)
fffff880`0490c000 fffff880`04915000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`05bf5000 fffff880`05bf6180   nvBridge nvBridge.kmd Fri Aug 06 14:03:48 2010 (4C5C4E84)
fffff880`060d1000 fffff880`060f4000   nvhda64v nvhda64v.sys Mon Jun 21 18:07:25 2010 (4C1FE29D)
fffff880`05010000 fffff880`05bf4d00   nvlddmkm nvlddmkm.sys Fri Aug 06 14:14:08 2010 (4C5C50F0)
fffff880`034e5000 fffff880`0350b000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`00f6b000 fffff880`00f80000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00f2b000 fffff880`00f5e000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`015be000 fffff880`015cf000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`06159000 fffff880`061ff000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`060f4000 fffff880`06131000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00ca7000 fffff880`00cbb000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`04dd1000 fffff880`04df5000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`04c3b000 fffff880`04c56000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`04c56000 fffff880`04c77000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`04c77000 fffff880`04c91000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`03552000 fffff880`035a3000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`0495f000 fffff880`04968000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`04968000 fffff880`04971000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`04971000 fffff880`0497a000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`00c00000 fffff880`00c3a000   rdyboost rdyboost.sys Sat Jun 19 00:25:06 2010 (4C1C46A2)
fffff880`06636000 fffff880`0664e000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`04cf8000 fffff880`04d4f000   Rt64win7 Rt64win7.sys Thu Mar 04 08:42:52 2010 (4B8FB8DC)
fffff880`066d7000 fffff880`068f8080   RTKVHD64 RTKVHD64.sys Tue Jan 12 05:14:27 2010 (4B4C4B83)
fffff880`04223000 fffff880`0422e000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`01675000 fffff880`0167d000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`07d59000 fffff880`07dca000   spsys    spsys.sys    Mon May 11 13:20:58 2009 (4A085E7A)
fffff880`07c92000 fffff880`07d28000   srv      srv.sys      Thu Aug 26 23:38:00 2010 (4C773318)
fffff880`0664e000 fffff880`066b5000   srv2     srv2.sys     Thu Aug 26 23:37:46 2010 (4C77330A)
fffff880`0422e000 fffff880`0425b000   srvnet   srvnet.sys   Thu Aug 26 23:37:24 2010 (4C7732F4)
fffff880`04c91000 fffff880`04c92480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`01801000 fffff880`019fe000   tcpip    tcpip.sys    Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`0425b000 fffff880`0426d000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`049b4000 fffff880`049c1000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`04996000 fffff880`049b4000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`0353e000 fffff880`03552000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`00570000 fffff960`0057a000   TSDDD    TSDDD.dll    Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`04600000 fffff880`04626000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`04cd6000 fffff880`04ce8000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`06934000 fffff880`06951000   usbccgp  usbccgp.sys  Mon Jul 13 20:06:45 2009 (4A5BCC15)
fffff880`06951000 fffff880`06952f00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`04a6a000 fffff880`04a7b000   usbehci  usbehci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`06062000 fffff880`060bc000   usbhub   usbhub.sys   Mon Jul 13 20:07:09 2009 (4A5BCC2D)
fffff880`04a7b000 fffff880`04ad1000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`069a8000 fffff880`069c3000   USBSTOR  USBSTOR.SYS  Wed May 12 00:21:12 2010 (4BEA2CB8)
fffff880`00f5e000 fffff880`00f6b000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`0491c000 fffff880`0492a000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`0492a000 fffff880`0494f000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`00f80000 fffff880`00f95000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00f95000 fffff880`00ff1000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`0138f000 fffff880`013db000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`03523000 fffff880`0353e000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`0494f000 fffff880`0495f000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00e0e000 fffff880`00eb2000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00eb2000 fffff880`00ec1000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`034dc000 fffff880`034e5000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`00060000 fffff960`00370000   win32k   win32k.sys   Tue Jan 04 22:59:45 2011 (4D23ECB1)
fffff880`04da2000 fffff880`04dab000   wmiacpi  wmiacpi.sys  Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`00f18000 fffff880`00f21000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`06600000 fffff880`06621000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)
fffff880`07d28000 fffff880`07d59000   WUDFRd   WUDFRd.sys   Mon Jul 13 20:06:06 2009 (4A5BCBEE)

Unloaded modules:
fffff880`01a80000 fffff880`01a8e000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`04628000 fffff880`04830000   dump_iaStor.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00208000
fffff880`04830000 fffff880`04843000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000
fffff880`04d7c000 fffff880`04d86000   klmouflt.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000A000
fffff880`04d4f000 fffff880`04d6d000   i8042prt.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0001E000
My System SpecsSystem Spec
27 Mar 2011   #3
BernardM

Windows 7 Home Premium 64 bit
 
 

Thanks for the quick reply.

My reply would have been quicker but my computer crashed twice while I was trying to figure out how to run the system health report. I figured I'd better attach the Windows_NT6_BSOD_jcgriff2 folder while I have the chance.
My System SpecsSystem Spec
.

27 Mar 2011   #4
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

There is no new BSOD minidump. Please perform those two hard drive tests like I suggested. If you can't get them to run in normal mode try it in safe mode.
My System SpecsSystem Spec
27 Mar 2011   #5
BernardM

Windows 7 Home Premium 64 bit
 
 

Attached are the files you need. Thanks. Still trying to do the checks (which isn't easy with all the crashes that are occurring!)
My System SpecsSystem Spec
28 Mar 2011   #6
BernardM

Windows 7 Home Premium 64 bit
 
 

I did the disk check and it says it "found no problems."

I am trying to do the SeaTools part. I downloaded the file but I can't seem to burn the image/file onto a disk.

This new computer has Nero Express Essentials and when I click burn it brings up another window that asks where to save it. When I choose D: it instantly says it's done but really it just creates a temporary file that is "waiting to be burned".

Sorry, I've never used this program before and none of the online tutorials cover "Nero Express Essentials". Can you tell me how to get this thing to work?
My System SpecsSystem Spec
28 Mar 2011   #7
BernardM

Windows 7 Home Premium 64 bit
 
 

Did some looking around online and it seems other people can't get past the "item waiting to be burned" issue and actually get it to burn. Chalk it up as another problem.

I don't have Roxio on this new computer. Is there some other way to do this? What exactly does the SeaTools program do?
My System SpecsSystem Spec
28 Mar 2011   #8
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

You can use MagicISO to burn it to a disk.
MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor

"SeaTools is a comprehensive, easy-to-use diagnostic tool that helps you quickly determine the condition of the disk drive in your external hard drive, desktop or laptop computer. It includes several tests that will examine the physical media on your Seagate or Maxtor disk drive and any other non-Seagate disk drive."
My System SpecsSystem Spec
Reply

 BSOD can happen at any time, hard to restart




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