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Windows 7: BSOD Help

27 Mar 2011   #1
abmyers

windows professional x64
 
 
BSOD Help

I am running Windows 7 Professional x64. It's the original OS(Retail) on the system. All of the hardware and the OS installation is less then four months old. The BSOD happens at random times, though it seems it occurs more often when a video or game is running full-screen.


My System SpecsSystem Spec
.
27 Mar 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by abmyers View Post
I am running Windows 7 Professional x64. It's the original OS(Retail) on the system. All of the hardware and the OS installation is less then four months old. The BSOD happens at random times, though it seems it occurs more often when a video or game is running full-screen.
The 5 most recent were caused by hardware

Your .dmp file shows a stop error of 0x124 which is a general hardware error .

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

You can read more on this error and what to try here... Stop 0x124 - what it means and what to try -https://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html


Besides the above I would remove AVG and replace with Microsoft security essentials (it BSOD's much less often)

AVG - Download tools

http://www.microsoft.com/security_essentials/


Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.




Btw none of the crashes point to video, but that doesn't eliminate the possibility.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\New folder\032711-29780-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`02c02000 PsLoadedModuleList = 0xfffff800`02e3fe50
Debug session time: Sun Mar 27 21:33:06.941 2011 (GMT-4)
System Uptime: 0 days 0:00:08.502
Loading Kernel Symbols
...................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8004ebf8f8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004ebf8f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02fe76f0 fffff800`02ebca99 : fffffa80`04ebf8d0 fffffa80`03a02040 00000000`00000016 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`02fe7c10 fffff800`02d9e677 : fffffa80`04ebf8d0 fffff800`02e175f8 fffffa80`03a02040 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`02fe7c40 fffff800`02d06c45 : fffff800`02e79360 fffffa80`04e22158 fffffa80`04e22150 fffffa80`03a02040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`02fe7c80 fffff800`02c7f961 : fffff880`00c30e00 fffff800`02d06c20 fffffa80`03a02040 00000494`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`02fe7cb0 fffff800`02f157c6 : 00000494`00000000 fffffa80`03a02040 00000000`00000080 fffffa80`039ef040 : nt!ExpWorkerThread+0x111
fffff880`02fe7d40 fffff800`02c50c26 : fffff880`009e9180 fffffa80`03a02040 fffff880`009f3f40 00000494`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02fe7d80 00000000`00000000 : fffff880`02fe8000 fffff880`02fe2000 fffff880`02fe79f0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------
My System SpecsSystem Spec
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