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Windows 7: Freezes with Event ID 9

28 Mar 2011   #1
octabrain

Windows 7 Home Premium 64bit
 
 
Freezes with Event ID 9

Hi,
ever since I got my new Asus A52J notebook about 3 months ago, it occasionally freezes for everything between 30 seconds and 5 minutes, mostly around 1 or 2minutes. After this happens I find an event with the Event ID 9 in the Event Viewer(The device, \Device\Ide\iaStor0, did not respond within the timeout period.).
So far this mostly happened when I'm watching a movie(online as well as offline) or playing a game and then mostly in the beginning 1-3 times and after this it was fine for the rest. SO, now I installed Firefox 4 and if I'm running it, I get 10 of these freezes in 30 minutes. Anyway, I downgraded to Firefox 3.6, but I'd still like to fix this problem.
I found some information about this on some other pages already(The device, \Device\Ide\iaStor0, did not respond within the timeout period Solutions Log , Derek Seaman's Blog: Windows 7 Intel SATA/AHCI Lockups and Intel SATA Event ID 9), but nothing helped.
By the way, I'm using Windows 7 64 bit Home Premium, the version that was installed on the computer.
I attached the reports you ask for in the BSOD posting instructions, even though I'm not having BSOD issues at the moment, might still be some useful information in it.
If you need any other information, please let me know.
Hope somebody can help me here.
Cheers
Bengt


My System SpecsSystem Spec
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28 Mar 2011   #2
jcgriff2

Windows 7 - Vista
 
 

You do have the most recent version of the Intel Matrix Storage Manager
drivers per Asus Support site -
Code:

iaStor       Intel AHCI Controller   06-Nov-10 14:44:52     C:\Windows\system32\DRIVERS\iaStor.sys
http://support.asus.com/download/dow..._type=11&os=30

http://sysnative.com/0x1/DriverReference.html#iaStor.sys

I would get rid of Zone Alarm and see if system performance improves.

Download Z/A Removal Tool and save to Documents - http://download.zonealarm.com/bin/fr...cpes_clean.exe

RIGHT-click on Z/A RT icon, select "Run as Administrator". Reboot upon completion.

Install MSE - http://www.microsoft.com/security_essentials/

Other users experiences with Windows 7 + Zone Alarm - https://www.sevenforums.com/showthread.php?p=680187

Regards. . .

jcgriff2

`
My System SpecsSystem Spec
29 Mar 2011   #3
octabrain

Windows 7 Home Premium 64bit
 
 

Hi,
thanks for your answer. I uninstalled Zonelarm with the removal tool and also uninstalled Avira AntiVir. I activated the Windows Firewall instead and installed Microsoft Security Essentials.
Unfortunately I'm still getting these freezes.
Any other ideas? Can this be some sort of hardware issue?
Bengt
My System SpecsSystem Spec
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30 Mar 2011   #4
jcgriff2

Windows 7 - Vista
 
 

My System SpecsSystem Spec
05 Apr 2011   #5
durden

Windows 7 Ultimate 64 bit
 
 

octabrain did you get this fixed? find out what it is? I am having the exact same problems on the same ASUS model (this page came up first when I googled the problem). I just put in a call to ASUS support and have to send them my PC, but if you have found a fix happy to try it first.
My System SpecsSystem Spec
05 Apr 2011   #6
octabrain

Windows 7 Home Premium 64bit
 
 

Hi durden,
no I didn't get it fixed yet. I didn't have time to do much about it, for example I didn't do the hardware checks yet. The Asus support suggested me to do a BIOS update and get the newest driver for my graphics card, which I both did without any success.
If I find anything out, I'll let you know. Hope we get this annoying problem solved.
Bengt
My System SpecsSystem Spec
06 Apr 2011   #7
durden

Windows 7 Ultimate 64 bit
 
 

Ok. I am trying the BIOS update and video driver but don't expect it will help. I have a terrible feeling it is a chipset failing.
My System SpecsSystem Spec
06 Apr 2011   #8
durden

Windows 7 Ultimate 64 bit
 
 

I'll eat my words! Possible FIX!

The device, \Device\Ide\iaStor0, did not respond within the timeout period Solutions Log

or this which is a more heavy handed fix (registry disabling PCI power management)

http://social.technet.microsoft.com/...-6aa9051c43151

Here's another update, Derek Seaman's blog has a write up and it seems ASUS use Intel chipsets where there is a Microsoft issue.

http://derek858.blogspot.com/2009/01...i-lockups.html

I have made this changes.

Seems PCI Power Management could be the fault. I am disabling it now. Will see how it goes over next 24-48 hours. Let me know if it works for you.
My System SpecsSystem Spec
06 Apr 2011   #9
durden

Windows 7 Ultimate 64 bit
 
 

Octabrain an update. System has been much more stable for me after disabling the power management. Will give it a few more days but seems to be the working well :-)
My System SpecsSystem Spec
07 Apr 2011   #10
octabrain

Windows 7 Home Premium 64bit
 
 

Hi,
this link ( http://social.technet.microsoft.com/...-6aa9051c43151 ) doesn't work.
I already did the things suggested in the other articles. My system is usually pretty stable, except if I do certain things, like watching a movie, playing a game or running Firefox 4. Firefox 4 definitely makes it the worst. With Firefox 4 running the computer is barely usable.
My System SpecsSystem Spec
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 Freezes with Event ID 9




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