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Windows 7: BSOD - IRP and IRQ Errors

29 Mar 2011   #1
markd

Windows 7
 
 
BSOD - IRP and IRQ Errors

Hi,
I have 2 different pc's both identical dell vostros, with windows 7 32bit OEM. Both are blue screening almost daily. The pc's are used to view live cameras. When i open the minidumps i get either:

MULTIPLE_IRP_COMPLETE_REQUESTS (44)
PROCESS_NAME: avgnsx.exe
MODULE_NAME: tdx

MULTIPLE_IRP_COMPLETE_REQUESTS (44)
PROCESS_NAME: HeimdallViewer
IMAGE_NAME: tdx.sys

IRQL_NOT_LESS_OR_EQUAL (a)
CURRENT_IRQL: 2
PROCESS_NAME: HeimdallViewer
MODULE_NAME: NETIO
IMAGE_NAME: NETIO.SYS


The HeimdallViewer process is the camera viewing software. The blue screens seem to happen at random. Both have microsoft wireless keyboard and mouse. I have tried removing the wireless and use USB Mouse and Keyboard. All the windows updates have been done.

Any help would be greatly appreciated.

P.S: I have also updated the broadcom network driver from the one dell ships with, to one i downloaded from their website.


My System SpecsSystem Spec
.
29 Mar 2011   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Well before I've even looked at the actual dump files (which are dated nearly 2 weeks ago btw)
The AVG issue is obviously a problem with your antivirus software. If you remove it and switch to mse it should solve that issue. (in fact I woudl replace any 3rd party av/firewalls in use right now you don't need them on systems with such a specific purpose and zonealarm is also known to cause the netio.sys error)
http://www.microsoft.com/security_essentials/
It's not as robust as avg but it also has no known issues with win 7 systems.

NETIO.SYS - is a windows base file, for the network i/o this may also be a result of a problem with avg.

Also check that the date and time is correct on the machines. As all the files you sent are date for the 17th and it's currently the 29th.
My System SpecsSystem Spec
29 Mar 2011   #3
markd

Windows 7
 
 

Quote   Quote: Originally Posted by Maguscreed View Post
Well before I've even looked at the actual dump files (which are dated nearly 2 weeks ago btw)
The AVG issue is obviously a problem with your antivirus software. If you remove it and switch to mse it should solve that issue. (in fact I woudl replace any 3rd party av/firewalls in use right now you don't need them on systems with such a specific purpose and zonealarm is also known to cause the netio.sys error)
http://www.microsoft.com/security_essentials/
It's not as robust as avg but it also has no known issues with win 7 systems.

NETIO.SYS - is a windows base file, for the network i/o this may also be a result of a problem with avg.

Also check that the date and time is correct on the machines. As all the files you sent are date for the 17th and it's currently the 29th.

I have not been back since updating windows, and swapping usb keyboard and mouse, the date and time are correct. I will try removing AVG completely, without installing any anti-virus as they are not connected to the internet, and on a seperate network.
There are no other Antivirus, or firewalls installed. Would you reccomend disabling Windows firewall?

Thanks for your feedback!
My System SpecsSystem Spec
.

29 Mar 2011   #4
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

windows firewall shouldn't represent a issue with the net adapter which seems to be your primary issue here.
My System SpecsSystem Spec
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 BSOD - IRP and IRQ Errors




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