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Windows 7: BSOD

30 Mar 2011   #1
angelmichu

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD

Interrupt exception not handled

thats all i could read before my computer restarted (i had reformatted a few weeks ago and i didnt check the option to not restart when BSODs happen) but now my PC wont boot up!!!

2 nights ago... i left my computer on while i was sleeping. I woke up to find only 1 light on. The other light that would usually show when its "reading" wasnt even blinking. SO i turned it off and i tried to turn it on again and it wouldnt boot. Just the on light turns on.. but the system wont start. the fans do turn on and everything.. and my motherboard has a led light, and thats always on... but the screen wont show the "Intel" message or whatever with which it generally starts... no activity at all from the "reading" light.

I took it to the repair shop.. they cleaned it and they changed my PSU because apparently it wasnt sending enough power. Yesterday it was working perfectly. Now today i turned it on, and only 10 mins after, it suddenly game me that BSOD, restarted then before it loaded Windows, it again BLINKED the BSOD and after that the computer didnt even restart. The on light remained on, and the fans were on as well, but again the same issue like when i woke up 2 nights ago.

what could this be.. how can i solve this??


My System SpecsSystem Spec
.
30 Mar 2011   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

To give any specific information we need you to follow the steps outlined here:
https://www.sevenforums.com/crashes-d...tructions.html

...otherwise it's really all just guesswork.

I will tell you what you are describing sounds like either a severe failure of the memory or motherboard though.
My System SpecsSystem Spec
30 Mar 2011   #3
angelmichu

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

but my computer wont even boot up.. so how can i install it... im on my brother's PC...

it turns on but nothing happens....
My System SpecsSystem Spec
.

30 Mar 2011   #4
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Yeah, sorry I just link to that post out of habit at this point.

If you know how to get inside your case, I would suggest unplugging the machine, and tapping the power button to completely flush stored electricity out of the board, and removing one of the memory sticks (this is assuming you have more than one in there) plugging it back in and seeing if you can boot at that point.
Alternately you can try the same procedure again by alternating which stick you remove. If this can get it to boot you likely have bad memory.

Finally if you pull all the memory out of the system and it behaves no differently, you very likely have a motherboard issue.

That's about the best I can give you based on the information you provided.
Although it is possible one of the power connectors from the power supply is not seated properly. This can also be verified while the machine it unplugged, powered down and open.

edit: also if you have a gaming type graphics card, ensure that the external power is plugged into it.
My System SpecsSystem Spec
30 Mar 2011   #5
angelmichu

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

ok i will do that and report back to you in a few...
My System SpecsSystem Spec
30 Mar 2011   #6
angelmichu

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hey.. ok well i took off both memory cards and the video card (because im not sure what do u mean with external power plug) it put one of the memory cards in the same spot and voila it turned on...

right now its doing a start up repair... but i want to try to connect the other stuff and see if it works well..

but anyways on friday and saturday there was a power blink... as in power went out for like 2 secs then came back.. on monday night that didnt happen but my computer probably did that same BSOD that showed me today because it was on.. and not working and last night there was a power out for like 20 mins...

u said to unplug and see if it has excess energy.. could that cause my PC to prompt a BSOD and then not turn on?

also thanks a lot for all your help.. since it turned on now.. i will download what u showed me in case i get a BSOD again...

imma wait till it finishes checking to see what happens... I'll brb
My System SpecsSystem Spec
30 Mar 2011   #7
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

This wouldn't by any chance be an asus motherboard would it?
I recently put a newer ati card in my asus board and it responded in a similar way.
After pulling the ram and everything to trouble shoot and plugging everything back in it has worked fine ever since.
My System SpecsSystem Spec
30 Mar 2011   #8
angelmichu

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

i'll check in a minute honestly i cant remember... but i dont think its asus... i know my PC is a bit old.. my brother built it for me in oct 08 and pretty much its still the same things.. except the HD.. i think the motherboard is intel

im putting the vid card back in..
My System SpecsSystem Spec
30 Mar 2011   #9
angelmichu

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well im posting from my PC now.. i put everything back as it was, and so far no BSOD.. however i ran the whole thing u posted first and attached is what i got. I think it says that some devices are missing or something like that.. i havent re-attached my webcam and tablet etc.. which could probably be why its saying that... but im not sure

anyways MY PC is:

- windows 7 ultimate x64
- I have 2 RAM cards of 2GBs each.
- My video card is an Nvidia 8600 GT
- Processor Intel(R) Core(TM)2 Duo CPU E7200 @ 2.53GHz, 2527 Mhz, 2 Core(s), 2 Logical Processor(s)
- Originally my system had XP installed and about a year ago i switched to windows 7. I reformatted it on mid february.
- Also after reformatting was when i got the second RAM card that i have.
-the computer was built by my brother, and the place where we bought the pieces almost 3 yrs ago.



I would like to know.. what caused that BSOD and what can i do to prevent it, if anything.
My System SpecsSystem Spec
30 Mar 2011   #10
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Code:
INTERRUPT_EXCEPTION_NOT_HANDLED (3d)
Arguments:
Arg1: fffff80003be7bb0
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: fffff8800ffe6014

Debugging Details:
------------------


CONTEXT:  fffff80003be7bb0 -- (.cxr 0xfffff80003be7bb0)
rax=0000000000000000 rbx=fffffa8004fe3000 rcx=fffffa8004fe3d90
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800ffe6014 rsp=fffff80003be8590 rbp=0000000000000001
 r8=0000000000000828  r9=0000000000000000 r10=0000000000000000
r11=fffff80003be8690 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz ac pe cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010293
fffff880`0ffe6014 ??              ???
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3D

PROCESS_NAME:  System

CURRENT_IRQL:  b

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800ffe6014

STACK_TEXT:  
fffff800`03be72f8 fffff800`0287a469 : 00000000`0000003d fffff800`03be7bb0 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
fffff800`03be7300 fffff800`028767a9 : fffff800`03be76a8 fffffa80`0489c200 fffff800`03be7bb0 fffff800`028a7e28 : nt!KiBugCheckDispatch+0x69
fffff800`03be7440 fffff800`028a0bed : fffff800`02a871bc fffff800`029c893c fffff800`02809000 fffff800`03be8358 : nt!KiInterruptHandler+0x29
fffff800`03be7470 fffff800`028a8250 : fffff800`029c8934 fffff800`03be74e8 fffff800`03be8358 fffff800`02809000 : nt!RtlpExecuteHandlerForException+0xd
fffff800`03be74a0 fffff800`028b51b5 : fffff800`03be8358 fffff800`03be7bb0 fffff800`00000000 00000000`00000004 : nt!RtlDispatchException+0x410
fffff800`03be7b80 fffff800`0287a542 : fffff800`03be8358 fffffa80`04fe3000 fffff800`03be8400 00000000`00000000 : nt!KiDispatchException+0x135
fffff800`03be8220 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiExceptionDispatch+0xc2


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiInterruptHandler+29
fffff800`028767a9 90              nop

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiInterruptHandler+29

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600

FAILURE_BUCKET_ID:  X64_0x3D_nt!KiInterruptHandler+29

BUCKET_ID:  X64_0x3D_nt!KiInterruptHandler+29

Followup: MachineOwner
---------
looks like a bad irq
however, when I run a driver check almost all the information in the minidump is corrupt.

Code:
8b490374`fb8b486d 8b490374`fb8bf891   Unknown_Module_8b490374_fb8b486d Unknown_Module_8b490374`fb8b486d unavailable (00000000)
fffff800`00b97000 fffff800`00ba1000   kdcom    kdcom.dll    Mon Jul 13 20:31:07 2009 (4A5BDFDB)
fffff800`02809000 fffff800`02de6000   nt       ntkrnlmp.exe Mon Jul 13 18:40:48 2009 (4A5BC600)
fffff800`02de6000 fffff800`02e2f000   hal      hal.dll      Mon Jul 13 20:27:36 2009 (4A5BDF08)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       unavailable (00000000)
fffff880`00cc0000 fffff880`00cc7000   pciide   pciide.sys   unavailable (00000000)
fffff880`00cde000 fffff880`00d22000   mcupdate mcupdate.dll unavailable (00000000)
fffff880`00d22000 fffff880`00d36000   PSHED    PSHED.dll    unavailable (00000000)
fffff880`00d36000 fffff880`00d94000   CLFS     CLFS.SYS     unavailable (00000000)
fffff880`00d94000 fffff880`00dae000   mountmgr mountmgr.sys unavailable (00000000)
fffff880`00dae000 fffff880`00db7000   atapi    atapi.sys    unavailable (00000000)
fffff880`00db7000 fffff880`00de1000   ataport  ataport.SYS  unavailable (00000000)
fffff880`00de1000 fffff880`00dec000   amdxata  amdxata.sys  unavailable (00000000)
fffff880`00e00000 fffff880`00e15000   volmgr   volmgr.sys   unavailable (00000000)
fffff880`00e15000 fffff880`00e71000   volmgrx  volmgrx.sys  unavailable (00000000)
fffff880`00e71000 fffff880`00e79000   intelide intelide.sys unavailable (00000000)
fffff880`00e7e000 fffff880`00f22000   Wdf01000 Wdf01000.sys unavailable (00000000)
fffff880`00f22000 fffff880`00f31000   WDFLDR   WDFLDR.SYS   unavailable (00000000)
fffff880`00f31000 fffff880`00f88000   ACPI     ACPI.sys     unavailable (00000000)
fffff880`00f88000 fffff880`00f91000   WMILIB   WMILIB.SYS   unavailable (00000000)
fffff880`00f91000 fffff880`00f9b000   msisadrv msisadrv.sys unavailable (00000000)
fffff880`00f9b000 fffff880`00fce000   pci      pci.sys      unavailable (00000000)
fffff880`00fce000 fffff880`00fdb000   vdrvroot vdrvroot.sys unavailable (00000000)
fffff880`00fdb000 fffff880`00ff0000   partmgr  partmgr.sys  unavailable (00000000)
fffff880`00ff0000 fffff880`01000000   PCIIDEX  PCIIDEX.SYS  unavailable (00000000)
fffff880`01000000 fffff880`01073000   cng      cng.sys      unavailable (00000000)
fffff880`01073000 fffff880`010bf000   volsnap  volsnap.sys  unavailable (00000000)
fffff880`010c9000 fffff880`01115000   fltmgr   fltmgr.sys   unavailable (00000000)
fffff880`01115000 fffff880`01129000   fileinfo fileinfo.sys unavailable (00000000)
fffff880`01129000 fffff880`01135000   PxHlpa64 PxHlpa64.sys unavailable (00000000)
fffff880`01135000 fffff880`01193000   msrpc    msrpc.sys    unavailable (00000000)
fffff880`01193000 fffff880`011cd000   rdyboost rdyboost.sys unavailable (00000000)
fffff880`0120d000 fffff880`013b0000   Ntfs     Ntfs.sys     unavailable (00000000)
fffff880`013b0000 fffff880`013ca000   ksecdd   ksecdd.sys   unavailable (00000000)
fffff880`013ca000 fffff880`013db000   pcw      pcw.sys      unavailable (00000000)
fffff880`013db000 fffff880`013e5000   Fs_Rec   Fs_Rec.sys   unavailable (00000000)
fffff880`01400000 fffff880`01410000   vmstorfl vmstorfl.sys unavailable (00000000)
fffff880`01410000 fffff880`01418000   spldr    spldr.sys    unavailable (00000000)
fffff880`01418000 fffff880`0142a000   mup      mup.sys      unavailable (00000000)
fffff880`0142a000 fffff880`01433000   hwpolicy hwpolicy.sys unavailable (00000000)
fffff880`01436000 fffff880`01528000   ndis     ndis.sys     unavailable (00000000)
fffff880`01528000 fffff880`01588000   NETIO    NETIO.SYS    unavailable (00000000)
fffff880`01588000 fffff880`015b3000   ksecpkg  ksecpkg.sys  unavailable (00000000)
fffff880`015b3000 fffff880`015fd000   fwpkclnt fwpkclnt.sys unavailable (00000000)
fffff880`01603000 fffff880`01800000   tcpip    tcpip.sys    unavailable (00000000)
fffff880`018ff000 fffff880`01939000   fvevol   fvevol.sys   unavailable (00000000)
fffff880`01939000 fffff880`0194f000   disk     disk.sys     unavailable (00000000)
fffff880`0194f000 fffff880`0197f000   CLASSPNP CLASSPNP.SYS unavailable (00000000)

Unloaded modules:
fffffa80`063f85a0 fffffa80`069e4150   硣聿ऀ֔Ҁ섀禅羇鈉者
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  005EBBB0
Missing image name, possible paged-out or corrupt data.
fffffa80`05666de0 fffffa81`0549dff8   Unknown_Module_fffffa80`05666de0
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  FFE37218
Missing image name, possible paged-out or corrupt data.
Missing image name, possible paged-out or corrupt data.
fffffa80`0549df70 fffffa80`e1e00000   Unknown_Module_fffffa80`0549df70
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  DC962090
Missing image name, possible paged-out or corrupt data.
00000001`00000001 00000001`00000001   Unknown_Module_00000001`00000001
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00000000
Missing image name, possible paged-out or corrupt data.
00000000`00000100 00000001`00000000   Unknown_Module_00000000`00000100
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  FFFFFF00
Missing image name, possible paged-out or corrupt data.
00000000`00000000 00000000`04b93000   Unknown_Module_00000000`00000000
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  04B93000
쀀ffffa80`056bcf98 fffffa81`00000000   ⶄ䨉￷୴詁䇕캋탨룿
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  FA943068
00000000`00000000 00000000`020e000a   Unknown_Module_00000000`00000000
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  020E000A
fffffa80`056426c8 fffffa81`020a0006   Ϩ       
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  FCA5D93E
Missing image name, possible paged-out or corrupt data.
00000000`ff000014 00000000`ff000014   Unknown_Module_00000000`ff000014
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00000000
Missing image name, possible paged-out or corrupt data.
00000690`00000000 00000690`0000000f   Unknown_Module_00000690`00000000
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000000F
Missing image name, possible paged-out or corrupt data.
484c764e`02040015 484c764e`02a08a00   Unknown_Module_484c764e`02040015
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  009C89EB
Missing image name, possible paged-out or corrupt data.
fffffa80`0549dba8 fffffa81`00060000   Unknown_Module_fffffa80`0549dba8
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  FABC2458
fffff8a0`0289c580 fffff8a1`02846a20   Unknown_Module_fffff8a0`0289c580
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  FFFAA4A0
Missing image name, possible paged-out or corrupt data.
fffffa80`04cebb80 fffffa81`00000000   Unknown_Module_fffffa80`04cebb80
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  FB314480
00000180`00000400 00000181`00000000   Unknown_Module_00000180`00000400
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  FFFFFC00
fffffa80`0591e110 fffffa81`00000000   灀Ξ婢     
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  FA6E1EF0
fffffa80`0549da18 fffffa80`7fffffff   큀ґ      
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  7AB625E7
00000000`00000000 00000000`02030003   ⶄ䨉￷୴詁䇕캋
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  02030003
004d0057`005c004d 004d0058`00410049   閠֞婢 ꐐֆ婢 �翯
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  FFE4FFFC
Missing image name, possible paged-out or corrupt data.
fffff800`02a07a80 fffff801`00000000   Unknown_Module_fffff800`02a07a80
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  FD5F8580
I would run a chkdsk on the drive.
And run memtest86 over night(at least 5 to 7 passes). The below links detail both.
RAM - Test with Memtest86+

Disk Check
My System SpecsSystem Spec
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 BSOD




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