Error Message: External Exception E06D7363

I have just purchased two new HP computers. I've had very few problems, Windows 7 is great.

Then I am at the US Postal Service web site to print Priority Mail labels.
I get all the way through the process and click on print, and I get the message:
External Exception E06D7363

I then tried with my wife's new computer, and got exactly the same error.

I was able to print the labels with the old computers, no problems.

This is the only time this error message has appeared, only when trying to print a label at this specific web site.

What do I need to do the eliminate this problem?
Thanks for the help!

mgorman87 said:

That error has to do with your Linksys network card. If you upload a report, I will be able to tell you what you need to update to fix this problem.

https://www.sevenforums.com/crashes-d...tructions.html

I successfully generated the folder Windows_NT6_BSOD_jcgriff2
However, when I do
Start -> Run -> and type in "perfmon/report" and hit OK
I get the message
"Windows cannot find 'perfmon/report'. Make sure you typed the name correctly and then try again."

I'm sure I'm doing something dumb.
What am I doing wrong?

OK, I zipped the folder and have attached it.

Well, I can't figure out how to update to SP1.
Independent of my Error Message problem, I need to resolve this.

I worked through this page:
You do not have the option of downloading Windows 7 SP1 when you use Windows Update to check for updates

(1) SP1 doesn't appear under Computer Properties
(2) Windows Update says I am up-to-date, doesn't offer SP1
(3) I confirmed Update 976902 is installed (precursor to SP1)
(4) I don't find Safe Central in the list of programs, so apparently this is not a problem
(5) I tried downloading Update 2454826 and I got the message "This update is not applicable to your computer". This suggests the problem might be the Intel graphics driver. I ran the DirectX Diagnostics Tools and found the driver versions. They are not those listed as a problem. However, I still went to the Intel site and ran the Intel Driver Update Utility. It told me the Intel HD Graphics driver is a "customized computer manufacturer driver." So, apparently, HP installed its own driver.
(6) I never used vLite, but I don't know if HP used it.

So, I could either:
(1) Try to wrestle with HP regarding the graphics driver, or
(2) Try to download SP1 from the download center.

I decided to try the SP1 download. When I get here
Download details: Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)
I need help on which one to download.

Three hours of this is more fun than I can stand.
So, please guide me on which one to download..............or tell me I need to do something else.

OK, I'll start a new thread regarding inability to update to SP1.