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Please help - Windows 7 crashes every 2 hours
Hello,need you help!
I have a hp computer 6735s,AMD Athlon(tm)X2 DualCore QL-62.
I cant work normally, the Windows 7 crashes every day almost every 1-2 hours.
here is one of the dump files: what can be the problem? or how can i found exactly what causes it?
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\Minidump\031211-20966-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0x8340e000 PsLoadedModuleList = 0x83556810
Debug session time: Sat Mar 12 10:28:51.097 2011 (GMT+3)
System Uptime: 0 days 0:00:09.219
Loading Kernel Symbols
.......................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, 867976fc, 0, 0}
Probably caused by : hardware
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 867976fc, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
BUGCHECK_STR: 0x124_AuthenticAMD
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 0
STACK_TEXT:
8ad13cc4 834dd0c5 867976e0 83575c28 83575c20 nt!WheapCreateTriageDumpFromPreviousSession+0x32
8ad13ce4 834ddeef 83575c20 867976e0 83575c50 nt!WheapProcessWorkQueueItem+0x56
8ad13d00 8347c03b 83575c20 00000000 8550cd48 nt!WheapWorkQueueWorkerRoutine+0x1f
8ad13d50 8361c9df 00000001 96e78a89 00000000 nt!ExpWorkerThread+0x10d
8ad13d90 834ce1d9 8347bf2e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: hardware
IMAGE_NAME: hardware
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
Followup: MachineOwner
---------
0: kd> lmvm hardware
start end module name
Mini Kernel Dump does not contain unloaded driver list
0: kd> lmvm hardware
start end module name
Mini Kernel Dump does not contain unloaded driver list
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 867976fc, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
BUGCHECK_STR: 0x124_AuthenticAMD
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 0
STACK_TEXT:
8ad13cc4 834dd0c5 867976e0 83575c28 83575c20 nt!WheapCreateTriageDumpFromPreviousSession+0x32
8ad13ce4 834ddeef 83575c20 867976e0 83575c50 nt!WheapProcessWorkQueueItem+0x56
8ad13d00 8347c03b 83575c20 00000000 8550cd48 nt!WheapWorkQueueWorkerRoutine+0x1f
8ad13d50 8361c9df 00000001 96e78a89 00000000 nt!ExpWorkerThread+0x10d
8ad13d90 834ce1d9 8347bf2e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: hardware
IMAGE_NAME: hardware
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
Followup: MachineOwner
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