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Windows 7: BSOD Problem

02 Apr 2011   #1
JackAttackNZ

Windows 7 Professional 64 bit
 
 
BSOD Problem

Windows 7
- x86 (32-bit) or x64 ? 64 bit
- the original installed OS on the system? Windows 7 Professional
- an OEM or full retail version? Full Retail
- What is the age of system (hardware)? 14 months
- What is the age of OS installation (have you re-installed the OS?) 14 months

Hi there! Hope you can help me as this forum looks extremely useful! I'm having alot of locking up/looping sound on my computer in the last few days as well as two BSODs (one memory management and the other paged fault in non paged area). I haven't found the source so I have turned to you guys.

Thanks heaps in advance!
Jack


My System SpecsSystem Spec
.
02 Apr 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by JackAttackNZ View Post
Windows 7
- x86 (32-bit) or x64 ? 64 bit
- the original installed OS on the system? Windows 7 Professional
- an OEM or full retail version? Full Retail
- What is the age of system (hardware)? 14 months
- What is the age of OS installation (have you re-installed the OS?) 14 months

Hi there! Hope you can help me as this forum looks extremely useful! I'm having alot of locking up/looping sound on my computer in the last few days as well as two BSODs (one memory management and the other paged fault in non paged area). I haven't found the source so I have turned to you guys.

Thanks heaps in advance!
Jack

Hi Jack and welcome

The newest of these was memory corruption probably caused by your symantec.

I would

1-run memetest

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

2-remove symantec and replace with Microsoft security essentials.

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support
http://www.microsoft.com/security_essentials/

3-run a system file check to verify and repair your OS files.

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.
My System SpecsSystem Spec
07 Apr 2011   #3
JackAttackNZ

Windows 7 Professional 64 bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Hi Jack and welcome

The newest of these was memory corruption probably caused by your symantec.

I would

1-run memetest

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

2-remove symantec and replace with Microsoft security essentials.

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support
http://www.microsoft.com/security_essentials/

3-run a system file check to verify and repair your OS files.

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.
Thanks for your quick reply! I have removed Norton (took a while, had to remove some old registry entries left over from Norton Utilities before I could remove it, but all done now) and installed Microsoft Security. I did a system file check multiples times over the last few days while removing programs and all came up fine.

Since then I have had the computer lock up twice (frozen, sound looping over 1/4 second).

Did Memtesting:

I have 2 x 2GB sticks of RAM in slots 1 and 3 of the motherboard.

Test Stick 1 in Slot 1: PASSED
Test Stick 1 in Slot 3: PASSED
Test Stick 2 in Slot 1: PASSED
Test Stick 2 in Slot 3: PASSED

All tests were one stick at a time, and all did over 7 passes each

Should I check the other slots?

I was wondering if it is something to do with my BIOS as when I first built the computer, I had to set all the BIOS settings manually to achieve stability because the motherboard never recongised them. And since I didn't really know what I was doing, could it be because of a wrong setting? Do you know of any guides that explain how to set these settings properly?

What should be my next steps?

Thanks heaps,

Jack
My System SpecsSystem Spec
.

08 Apr 2011   #4
JackAttackNZ

Windows 7 Professional 64 bit
 
 

Is there anyone who can shed some light on this?
My System SpecsSystem Spec
24 May 2011   #5
JackAttackNZ

Windows 7 Professional 64 bit
 
 
W7 BSOD -Why else am I here? :D

- Windows 7 Pro 64 bit
- Original OS, with clean install of it about 3 months ago
- Full Retail
- Parts about 2 years old
- Originally installed 2 years ago, but did clean wipe so only 3 months old

BSOD happened after closing Bad Company 2 with Steam (have played it hundreds of times with no problems)

Other odd computer behaviour: Computer stopping to spin up hard drives alot, ie every time I start playing BC2, it will hang for 10 seconds then be fine for the whole gaming session. During that 10 seconds I can hear all the drives spin up. Sometimes causes the music to stutter as well.

Thanks in advance! You guys do an awesome service!
Jack
My System SpecsSystem Spec
24 May 2011   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by JackAttackNZ View Post
- Windows 7 Pro 64 bit
- Original OS, with clean install of it about 3 months ago
- Full Retail
- Parts about 2 years old
- Originally installed 2 years ago, but did clean wipe so only 3 months old

BSOD happened after closing Bad Company 2 with Steam (have played it hundreds of times with no problems)

Other odd computer behaviour: Computer stopping to spin up hard drives alot, ie every time I start playing BC2, it will hang for 10 seconds then be fine for the whole gaming session. During that 10 seconds I can hear all the drives spin up. Sometimes causes the music to stutter as well.

Thanks in advance! You guys do an awesome service!
Jack
These two were a month apart and related to your video driver. I would re-install just the driver using this.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

Or if the above doesnt work for you. Phyxion.net - Driver Sweeper

When it is removed then download and install the fresh copy.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\052411-22776-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Machine Name:
Kernel base = 0xfffff800`03059000 PsLoadedModuleList = 0xfffff800`0329e650
Debug session time: Mon May 23 20:08:20.043 2011 (GMT-4)
System Uptime: 0 days 3:51:14.996
Loading Kernel Symbols
...............................................................
................................................................
...........................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88004a01ebd, fffff880090a6d00, 0}

Probably caused by : dxgmms1.sys ( dxgmms1!VidMmCloseAllocation+35 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88004a01ebd, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880090a6d00, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
dxgmms1!VidMmCloseAllocation+35
fffff880`04a01ebd 488908          mov     qword ptr [rax],rcx

CONTEXT:  fffff880090a6d00 -- (.cxr 0xfffff880090a6d00)
rax=7ffff8a00fa6d360 rbx=fffff8a00fa6d360 rcx=fffff8a00fa6d360
rdx=fffffa8005669610 rsi=fffffa8005a9d000 rdi=fffff8a00fa6d360
rip=fffff88004a01ebd rsp=fffff880090a76e0 rbp=0000000000000001
 r8=0000000000000000  r9=fffff88004a118c0 r10=0000000000000018
r11=fffffa8005a9e3c0 r12=0000000000000000 r13=fffff8a0111a6360
r14=0000000000000000 r15=fffff8a010103200
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
dxgmms1!VidMmCloseAllocation+0x35:
fffff880`04a01ebd 488908          mov     qword ptr [rax],rcx ds:002b:7ffff8a0`0fa6d360=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  BFBC2Game.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88004a01ebd

STACK_TEXT:  
fffff880`090a76e0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgmms1!VidMmCloseAllocation+0x35


FOLLOWUP_IP: 
dxgmms1!VidMmCloseAllocation+35
fffff880`04a01ebd 488908          mov     qword ptr [rax],rcx

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  dxgmms1!VidMmCloseAllocation+35

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce799c1

STACK_COMMAND:  .cxr 0xfffff880090a6d00 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_dxgmms1!VidMmCloseAllocation+35

BUCKET_ID:  X64_0x3B_dxgmms1!VidMmCloseAllocation+35

Followup: MachineOwner
---------

and you should also remove this

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp,sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller http://www.duplexsecure.com/en/downloads

when you're done you can use this Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) in its place. http://www.magiciso.com/

OR

http://www.slysoft.com/en/virtual-clonedrive.html
My System SpecsSystem Spec
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