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Windows 7: Not starting up properly?

02 Apr 2011   #1
xckel17

Windows 7 32 bit
 
 
BSOD problems

Is Windows 7 . . .
- x86 (32-bit) or x64 ?
32 bit
- the original installed OS on the system?
Yes
- an OEM or full retail version?
OEM

- What is the age of system (hardware)?
Around 10 months
- What is the age of OS installation (have you re-installed the OS?)
Around 10 months

My computer would restart by itself, then after restart, when i get to the desktop, it would say something about recovering from a problem, then if i look at the additional information, it would say
Problem Event Name: Blue Screen
or something like that please help.



My System SpecsSystem Spec
.
02 Apr 2011   #2
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

information   Information
Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that caused BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {b28cf880, 2, 1, 82c4c8bc}

Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : ataport.SYS ( ataport!IdepFreeSenseBuffer+24 )

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: b28cf880, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 82c4c8bc, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from 82d76718
Unable to read MiSystemVaType memory at 82d56160
 b28cf880 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!memcpy+11c
82c4c8bc 89448ff0        mov     dword ptr [edi+ecx*4-10h],eax

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  807e2d9c -- (.trap 0xffffffff807e2d9c)
ErrCode = 00000002
eax=4f000000 ebx=85fc29c0 ecx=00000004 edx=00000002 esi=85fc1018 edi=b28cf880
eip=82c4c8bc esp=807e2e10 ebp=807e2e18 iopl=0         nv up ei ng nz ac pe cy
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010297
nt!memcpy+0x11c:
82c4c8bc 89448ff0        mov     dword ptr [edi+ecx*4-10h],eax ds:0023:b28cf880=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from 82c4c8bc to 82c547eb

STACK_TEXT:  
807e2d9c 82c4c8bc badb0d00 00000002 880a3d48 nt!KiTrap0E+0x2cf
807e2e18 83696a98 b28cf880 85fc1018 00000012 nt!memcpy+0x11c
807e2e30 8369f24c 852690e0 85e35008 85e35008 ataport!IdepFreeSenseBuffer+0x24
807e2ea8 8369f66b 852690e0 85e35008 8523a008 ataport!IdeProcessCompletedRequests+0x84
807e2efc 834a7894 8526909c 85269028 00000000 ataport!IdePortCompletionDpc+0xab
WARNING: Stack unwind information not available. Following frames may be wrong.
807e2f48 82c763b5 8526909c 85269028 00000000 sptd+0x11894
807e2fa4 82c76218 807c2120 8808fd48 00000000 nt!KiExecuteAllDpcs+0xf9
807e2ff4 82c759dc b5fbfb50 00000000 00000000 nt!KiRetireDpcList+0xd5
807e2ff8 b5fbfb50 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2c
82c759dc 00000000 0000001a 00d6850f bb830000 0xb5fbfb50


STACK_COMMAND:  kb

FOLLOWUP_IP: 
ataport!IdepFreeSenseBuffer+24
83696a98 83c40c          add     esp,0Ch

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  ataport!IdepFreeSenseBuffer+24

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ataport

IMAGE_NAME:  ataport.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bbf16

FAILURE_BUCKET_ID:  0xA_ataport!IdepFreeSenseBuffer+24

BUCKET_ID:  0xA_ataport!IdepFreeSenseBuffer+24

Followup: MachineOwner
---------
My System SpecsSystem Spec
02 Apr 2011   #3
xckel17

Windows 7 32 bit
 
 
Not starting up properly?

Hi, my pc has been experiencing problems recently, when i turn it on all i see is a black screen and my cursor even though the light on my cpu is on. I have to turn it off and on again for it to get to the desktop working. When i get the desktop to work, if i restart it, the same thing happens, all i see is a black screen and my cursor and i'd have to turn it off and on again, please help. I had asked for help in this forum yesterday, but it was because of BSOD problems, i had already followed all the instructions. But this has been happening even before i fixed the BSOD problems
heres the link of my post about BSOD problems, it might be able to help:
https://www.sevenforums.com/crashes-d...-problems.html

and i'm gonna attach my dump files and system health reports because it might be able to help. Please help, thank you
Also, if there are additional problems that i'm not seeing, can you please inform me thank you
My System SpecsSystem Spec
.

03 Apr 2011   #4
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Daemon tools seems to be crashing your system.
You need to remove it.
My System SpecsSystem Spec
03 Apr 2011   #5
xckel17

Windows 7 32 bit
 
 

I already removed it yesterday
My System SpecsSystem Spec
03 Apr 2011   #6
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

well the driver for it is still loading according to the lastest dump file and the drivers loaded in it.
At this point botting safe mode and deleting windows/system32/drivers/sptd.sys

would probably be the easiest way to stop it from loading.
My System SpecsSystem Spec
03 Apr 2011   #7
xckel17

Windows 7 32 bit
 
 

well yowanvista gave me instructions
Quote:
Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that caused BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.
if i use the duplexsecure program, would that work instead of deleting the file itself?
My System SpecsSystem Spec
03 Apr 2011   #8
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

yes, that download will work as well.
My System SpecsSystem Spec
03 Apr 2011   #9
xckel17

Windows 7 32 bit
 
 

i'm confused, because there are two options, uninstall and install. which one should i use?
My System SpecsSystem Spec
03 Apr 2011   #10
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

you want to use it to uninstall the sptd.sys file.
My System SpecsSystem Spec
Reply

 Not starting up properly?




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