Not starting up properly?

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  1. Posts : 12
    Windows 7 32 bit
       #1

    BSOD problems


    Is Windows 7 . . .
    - x86 (32-bit) or x64 ?
    32 bit
    - the original installed OS on the system?
    Yes
    - an OEM or full retail version?
    OEM

    - What is the age of system (hardware)?
    Around 10 months
    - What is the age of OS installation (have you re-installed the OS?)
    Around 10 months

    My computer would restart by itself, then after restart, when i get to the desktop, it would say something about recovering from a problem, then if i look at the additional information, it would say
    Problem Event Name: Blue Screen
    or something like that please help.
    Last edited by xckel17; 02 Apr 2011 at 04:16. Reason: Additional information
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

       Information
    Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that caused BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
    You can use MagicDisc as an alternative.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {b28cf880, 2, 1, 82c4c8bc}
    
    Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for sptd.sys
    *** ERROR: Module load completed but symbols could not be loaded for sptd.sys
    Probably caused by : ataport.SYS ( ataport!IdepFreeSenseBuffer+24 )
    
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: b28cf880, memory referenced
    Arg2: 00000002, IRQL
    Arg3: 00000001, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: 82c4c8bc, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from 82d76718
    Unable to read MiSystemVaType memory at 82d56160
     b28cf880 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    nt!memcpy+11c
    82c4c8bc 89448ff0        mov     dword ptr [edi+ecx*4-10h],eax
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xA
    
    PROCESS_NAME:  System
    
    TRAP_FRAME:  807e2d9c -- (.trap 0xffffffff807e2d9c)
    ErrCode = 00000002
    eax=4f000000 ebx=85fc29c0 ecx=00000004 edx=00000002 esi=85fc1018 edi=b28cf880
    eip=82c4c8bc esp=807e2e10 ebp=807e2e18 iopl=0         nv up ei ng nz ac pe cy
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010297
    nt!memcpy+0x11c:
    82c4c8bc 89448ff0        mov     dword ptr [edi+ecx*4-10h],eax ds:0023:b28cf880=????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from 82c4c8bc to 82c547eb
    
    STACK_TEXT:  
    807e2d9c 82c4c8bc badb0d00 00000002 880a3d48 nt!KiTrap0E+0x2cf
    807e2e18 83696a98 b28cf880 85fc1018 00000012 nt!memcpy+0x11c
    807e2e30 8369f24c 852690e0 85e35008 85e35008 ataport!IdepFreeSenseBuffer+0x24
    807e2ea8 8369f66b 852690e0 85e35008 8523a008 ataport!IdeProcessCompletedRequests+0x84
    807e2efc 834a7894 8526909c 85269028 00000000 ataport!IdePortCompletionDpc+0xab
    WARNING: Stack unwind information not available. Following frames may be wrong.
    807e2f48 82c763b5 8526909c 85269028 00000000 sptd+0x11894
    807e2fa4 82c76218 807c2120 8808fd48 00000000 nt!KiExecuteAllDpcs+0xf9
    807e2ff4 82c759dc b5fbfb50 00000000 00000000 nt!KiRetireDpcList+0xd5
    807e2ff8 b5fbfb50 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2c
    82c759dc 00000000 0000001a 00d6850f bb830000 0xb5fbfb50
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    ataport!IdepFreeSenseBuffer+24
    83696a98 83c40c          add     esp,0Ch
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  ataport!IdepFreeSenseBuffer+24
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: ataport
    
    IMAGE_NAME:  ataport.SYS
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bbf16
    
    FAILURE_BUCKET_ID:  0xA_ataport!IdepFreeSenseBuffer+24
    
    BUCKET_ID:  0xA_ataport!IdepFreeSenseBuffer+24
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 12
    Windows 7 32 bit
    Thread Starter
       #3

    Not starting up properly?


    Hi, my pc has been experiencing problems recently, when i turn it on all i see is a black screen and my cursor even though the light on my cpu is on. I have to turn it off and on again for it to get to the desktop working. When i get the desktop to work, if i restart it, the same thing happens, all i see is a black screen and my cursor and i'd have to turn it off and on again, please help. I had asked for help in this forum yesterday, but it was because of BSOD problems, i had already followed all the instructions. But this has been happening even before i fixed the BSOD problems
    heres the link of my post about BSOD problems, it might be able to help:
    https://www.sevenforums.com/crashes-d...-problems.html

    and i'm gonna attach my dump files and system health reports because it might be able to help. Please help, thank you
    Also, if there are additional problems that i'm not seeing, can you please inform me thank you
      My Computer


  4. Posts : 6,668
    Windows 7 x64
       #4

    Daemon tools seems to be crashing your system.
    You need to remove it.
      My Computer


  5. Posts : 12
    Windows 7 32 bit
    Thread Starter
       #5

    I already removed it yesterday
      My Computer


  6. Posts : 6,668
    Windows 7 x64
       #6

    well the driver for it is still loading according to the lastest dump file and the drivers loaded in it.
    At this point botting safe mode and deleting windows/system32/drivers/sptd.sys

    would probably be the easiest way to stop it from loading.
      My Computer


  7. Posts : 12
    Windows 7 32 bit
    Thread Starter
       #7

    well yowanvista gave me instructions
    Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that caused BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
    You can use MagicDisc as an alternative.
    if i use the duplexsecure program, would that work instead of deleting the file itself?
      My Computer


  8. Posts : 6,668
    Windows 7 x64
       #8

    yes, that download will work as well.
      My Computer


  9. Posts : 12
    Windows 7 32 bit
    Thread Starter
       #9

    i'm confused, because there are two options, uninstall and install. which one should i use?
      My Computer


  10. Posts : 6,668
    Windows 7 x64
       #10

    you want to use it to uninstall the sptd.sys file.
      My Computer


 
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