Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Freeze ups

03 Apr 2011   #1

win 7 32 bit
Freeze ups

Hi /
hope i do this right as its my first post on here , and may i say sorry now for my lack of knowledge ,

So i keep getting random freeze ups where i have no choice but to unplug the laptop and start it again , the mouse freezes up the lot , there is some errors showing in the event viewer , i,m in the hope that its all in the attachment but i think this is the main trouble here Microsoft-Windows-Kernel-Processor-Power
[ Guid] {0F67E49F-FE51-4E9F-B490-6F2948CC6027}

EventID 6

Version 0

Level 2

Task 6

Opcode 0

Keywords 0x8000000000000000

- TimeCreated

[ SystemTime] 2011-04-03T07:08:58.625000000Z

EventRecordID 4810


- Execution

[ ProcessID] 4
[ ThreadID] 60

Channel System
maybe its time to get a new laptop but it seems a shame to give up on it , thx for any help in advance

My System SpecsSystem Spec
03 Apr 2011   #2
Microsoft MVP


Please update all your drivers from the manufacturer's website - then visit Windows Update and check in "Important Updates" for Service Pack 1. Download and install it.

Repeated errors of this type in Event Viewer - System logfile:
Log Name: System
Source: Microsoft-Windows-Kernel-Processor-Power
Date: 2011-04-03T08:08:58.625
Event ID: 6
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
Computer: ed****-PC
Some processor performance power management features have been disabled due to a known firmware problem. Check with the computer manufacturer for updated firmware.
Please check at the manufacturer's website for an updated BIOS.

Numerous errors involving Cryptography services and Avast - this is most likely either an infection or a corruption of Avast. I suggest scanning with an independent scanner to determine if Avast is corrupted. Here's links to free online scanners: Free Online AntiMalware Scanners (read the details at the link)

If the scans come up clean, then please:
- download a fresh copy of Avast (DON'T install yet!)
- uninstall the current copy of Avast
- use this free tool to remove any remnants of Avast:
- then install the fresh copy of Avast and IMMEDIATELY update it!
My System SpecsSystem Spec
03 Apr 2011   #3

win 7 32 bit

Thx for the reply mate , i was begining to think id done something wrong there

ok ill put service pack 1 back in , as for avast ? i dont have it installed im using security essentials
My System SpecsSystem Spec

03 Apr 2011   #4

win 7 32 bit

I did have avast installed at first but windows did not recognize it as an av , i then uninstalled avast and put security essentials in
My System SpecsSystem Spec
03 Apr 2011   #5
Microsoft MVP


Use the tool to remove the remnants of Avast - it could be that those are causing a problem.
Ensure that Microsoft Security Essentials is working also - try a Quick Scan with it.
My System SpecsSystem Spec
03 Apr 2011   #6

win 7 32 bit

Ty John after doing as you said and rebooting , the firmware issue seems to have stopped , now im left with warnings will the be ok or is there anything i can do to stop them heres the warning

- Provider

[ Name] .NET Runtime Optimization Service

- EventID 1130

[ Qualifiers] 0

Level 3

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2011-04-03T21:02:49.000000000Z

EventRecordID 1725

Channel Application

Computer ed****-PC


- EventData

.NET Runtime Optimization Service (2.0.50727.5420) - Version or flavor did not match with repository: SrpUxSnapIn
My System SpecsSystem Spec
03 Apr 2011   #7

win 7 32 bit

ok i went in ie tools under advanced tab and turned off the check for cert , did a reboot and the firmware error is back

the NET Runtime warning is gone tho
My System SpecsSystem Spec
03 Apr 2011   #8
Microsoft MVP


We don't worry about warnings/errors in the event viewer logs. We use them IF you're experiencing problems in Windows. Are you still having problems with freezing?
My System SpecsSystem Spec
04 Apr 2011   #9

win 7 32 bit

so far so good , no freezes in 2 days , the known firmware problem is still showing in the event viewer , but i can handle that if it stays running like it is at the moment

Ty John for all your help
My System SpecsSystem Spec

 Freeze ups

Thread Tools

Similar help and support threads
Thread Forum
Freeze Crash/Freeze Auto Restart r/t Hal.dll
Hey Admin, Only within the past week & a 1/2 that I have started to experience freeze crashes on the laptop. It usually only happens with online games/ YouTube/ or using MPC-HC for movies. I also use it for work and have to use Citrix. I updated my Flash player but still the freeze crashes...
BSOD Help and Support
Windows, apps freeze, resume, freeze, resume
System is AMD processor, 8 GB of RAM, Win 7 Ultimate, 32-bit, SP 1. (Cannot run a Windows Update and the update repair indicates a problem with doing an update.) Once booted, Windows itself, File Manager, other utilities, Word, other apps will all freeze every few minutes, then unfreeze after...
General Discussion
Freeze up
When I try to update any software I get the usual message asking permission to make changes to my computer. I click yes & the computer freezes. I get the same result when trying to modify user acct. control settings.
Performance & Maintenance
Mouse freeze - shut down freeze - BSOD
Hi! My not very technical brother bought a brand new ASUS G74S laptop a week ago. Two BSODs have occured since. First time: All we had done was changing the anti virus program in to avast! and installing all Windows updates. When my brother started Windows Media Player, it hanged during the...
BSOD Help and Support
Pc freeze during game then windows freeze at bootscreen
Hi friends, I was playing starcraft II today and for no reason my computer freezes up. After hitting the reset button it freezes up again at windows logo screen. Now im unable to boot any avg rescue, windows repair, recovery or installation always freezes up when loading files. Safe mode dont...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:25.
Twitter Facebook Google+