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Windows 7: Big Problem, Complete Crash (No BSOD)

03 Apr 2011   #1
Jekyll145

Windows 7 Home Premoium x64
 
 
Big Problem, Complete Crash (No BSOD)

Hi everyone, I've been browsing around the forums here for the last few days at the suggestion of my friend and it has been very helpful! However, I think I've reached the point where I've run out of ideas on how to fix this problem. So here goes (and forgive me if this ends up being a short story, but I think the info is important)

The Story:
About 4 days ago, I tried overclocking my RAM (which I should not have). After the first small increase my system wouldn't boot and I quickly restored the BIOS. After the failed first attempt I decided that the risk of my inexpertise wasnt worth the small boost I'd get from overclocking it and gave up. I went on to play Rift for a few hours that night without any problems.

The next day, I decided a reformat might improve my performance for Rift (i was experiencing some serious FPS issues thus the reason for wanting to OC the RAM). I went about with the reformat using the Win7 install disc, reinstalled windows ect. Here is when the real problem begins.
After I get all of my drivers installed (i was very thorough) and run all the appropriate windows updates I began to download Rift (via digital download) and about 15 minutes in my computer shuts off entirely, no BSOD, not a restart, just powers down.

My Troubleshooting:
Okay, so first thing that came to mind was RAM (obviously). Not the RAM, ran an extended MemTest and came up clean. Although I didn't trust it fully and even swapped out the RAM for a spare pair I had for good measure. Shutdown still occurs.

So I begin looking around on the forums here and found a few sources that suggested the RAM, power source or possibly a bunk install of Windows 7. Since it was not the RAM, and I was able to game for a few solid hours perfectly fine before reinstalling windows I figured it was the install. So last night I followed a guide on the forums here to doing a full clean wipe of my HDD, partition and completely fresh install of Windows. Sure enough, after getting all windows updates (including SP1) and drivers, the computer still powers down.

I'm at a loss here, I can't see how it could be my power source since its faily new and by some act of god happens to screw up at this particular moment. I did encounter this exact same problem about 5 years ago and it ended up being my CPU. I'm hoping thats not the issue because I don't have the money to replace it.

After posting this, I am going to try to flash the BIOS (although I'm fairly certain I've got the latest version). But any suggestions or advice would be GREATLY appreciated. I've got no formal training in anything computer related, I've just been building/upgrading and fixing this same computer since I was 13 (and im 21 now).

For what it's worth, I'll post the windows log error reports.
Logs right before power cut:

Code:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" /> 
 
<EventID Qualifiers="49152">7023</EventID> 
 
<Version>0</Version> 
 
<Level>2</Level> 
 
<Task>0</Task> 
 
<Opcode>0</Opcode> 
 
<Keywords>0x8080000000000000</Keywords> 
 
<TimeCreated SystemTime="2011-04-03T06:44:14.494891300Z" /> 
 
<EventRecordID>1018</EventRecordID> 
 
<Correlation /> 
 
<Execution ProcessID="496" ThreadID="596" /> 
 
<Channel>System</Channel> 
 
<Computer>Rick-PC</Computer> 
 
<Security /> 
 
</System>
 
 
- <EventData>
<Data Name="param1">Windows Modules Installer</Data> 
 
<Data Name="param2">%%16405</Data> 
 
</EventData>
 
 
</Event>
 
 
 
 
Logs after I power back on:
 
#1- Sys. Shutdown Error
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" /> 
 
<EventID Qualifiers="32768">6008</EventID> 
 
<Level>2</Level> 
 
<Task>0</Task> 
 
<Keywords>0x80000000000000</Keywords> 
 
<TimeCreated SystemTime="2011-04-03T20:45:22.000000000Z" /> 
 
<EventRecordID>1132</EventRecordID> 
 
<Channel>System</Channel> 
 
<Computer>Rick-PC</Computer> 
 
<Security /> 
 
</System>
 
 
- <EventData>
<Data>11:59:31 PM</Data> 
 
<Data>‎4/‎2/‎2011</Data> 
 
<Data /> 
 
<Data /> 
 
<Data>968</Data> 
 
<Data /> 
 
<Data /> 
 
<Binary>DB0704000600020017003B001F009500DB0704000000030006003B001F009500600900003C000000010000006009000000000000B00400000100000000000000</Binary> 
 
</EventData>
 
 
</Event>
 
 
 
 
#2 - Critical (Kernal Power #41)
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> 
 
<EventID>41</EventID> 
 
<Version>2</Version> 
 
<Level>1</Level> 
 
<Task>63</Task> 
 
<Opcode>0</Opcode> 
 
<Keywords>0x8000000000000002</Keywords> 
 
<TimeCreated SystemTime="2011-04-03T20:45:14.451219200Z" /> 
 
<EventRecordID>1136</EventRecordID> 
 
<Correlation /> 
 
<Execution ProcessID="4" ThreadID="8" /> 
 
<Channel>System</Channel> 
 
<Computer>Rick-PC</Computer> 
 
<Security UserID="S-1-5-18" /> 
 
</System>
 
 
- <EventData>
<Data Name="BugcheckCode">0</Data> 
 
<Data Name="BugcheckParameter1">0x0</Data> 
 
<Data Name="BugcheckParameter2">0x0</Data> 
 
<Data Name="BugcheckParameter3">0x0</Data> 
 
<Data Name="BugcheckParameter4">0x0</Data> 
 
<Data Name="SleepInProgress">false</Data> 
 
<Data Name="PowerButtonTimestamp">0</Data> 
 
</EventData>
 
 
</Event>



My System SpecsSystem Spec
.
03 Apr 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Jekyll145 View Post
Hi everyone, I've been browsing around the forums here for the last few days at the suggestion of my friend and it has been very helpful! However, I think I've reached the point where I've run out of ideas on how to fix this problem. So here goes (and forgive me if this ends up being a short story, but I think the info is important)

The Story:
About 4 days ago, I tried overclocking my RAM (which I should not have). After the first small increase my system wouldn't boot and I quickly restored the BIOS. After the failed first attempt I decided that the risk of my inexpertise wasnt worth the small boost I'd get from overclocking it and gave up. I went on to play Rift for a few hours that night without any problems.

The next day, I decided a reformat might improve my performance for Rift (i was experiencing some serious FPS issues thus the reason for wanting to OC the RAM). I went about with the reformat using the Win7 install disc, reinstalled windows ect. Here is when the real problem begins.
After I get all of my drivers installed (i was very thorough) and run all the appropriate windows updates I began to download Rift (via digital download) and about 15 minutes in my computer shuts off entirely, no BSOD, not a restart, just powers down.

My Troubleshooting:
Okay, so first thing that came to mind was RAM (obviously). Not the RAM, ran an extended MemTest and came up clean. Although I didn't trust it fully and even swapped out the RAM for a spare pair I had for good measure. Shutdown still occurs.

So I begin looking around on the forums here and found a few sources that suggested the RAM, power source or possibly a bunk install of Windows 7. Since it was not the RAM, and I was able to game for a few solid hours perfectly fine before reinstalling windows I figured it was the install. So last night I followed a guide on the forums here to doing a full clean wipe of my HDD, partition and completely fresh install of Windows. Sure enough, after getting all windows updates (including SP1) and drivers, the computer still powers down.

I'm at a loss here, I can't see how it could be my power source since its faily new and by some act of god happens to screw up at this particular moment. I did encounter this exact same problem about 5 years ago and it ended up being my CPU. I'm hoping thats not the issue because I don't have the money to replace it.

After posting this, I am going to try to flash the BIOS (although I'm fairly certain I've got the latest version). But any suggestions or advice would be GREATLY appreciated. I've got no formal training in anything computer related, I've just been building/upgrading and fixing this same computer since I was 13 (and im 21 now).

For what it's worth, I'll post the windows log error reports.
Logs right before power cut:

Code:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" /> 
 
<EventID Qualifiers="49152">7023</EventID> 
 
<Version>0</Version> 
 
<Level>2</Level> 
 
<Task>0</Task> 
 
<Opcode>0</Opcode> 
 
<Keywords>0x8080000000000000</Keywords> 
 
<TimeCreated SystemTime="2011-04-03T06:44:14.494891300Z" /> 
 
<EventRecordID>1018</EventRecordID> 
 
<Correlation /> 
 
<Execution ProcessID="496" ThreadID="596" /> 
 
<Channel>System</Channel> 
 
<Computer>Rick-PC</Computer> 
 
<Security /> 
 
</System>
 
 
- <EventData>
<Data Name="param1">Windows Modules Installer</Data> 
 
<Data Name="param2">%%16405</Data> 
 
</EventData>
 
 
</Event>
 
 
 
 
Logs after I power back on:
 
#1- Sys. Shutdown Error
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" /> 
 
<EventID Qualifiers="32768">6008</EventID> 
 
<Level>2</Level> 
 
<Task>0</Task> 
 
<Keywords>0x80000000000000</Keywords> 
 
<TimeCreated SystemTime="2011-04-03T20:45:22.000000000Z" /> 
 
<EventRecordID>1132</EventRecordID> 
 
<Channel>System</Channel> 
 
<Computer>Rick-PC</Computer> 
 
<Security /> 
 
</System>
 
 
- <EventData>
<Data>11:59:31 PM</Data> 
 
<Data>‎4/‎2/‎2011</Data> 
 
<Data /> 
 
<Data /> 
 
<Data>968</Data> 
 
<Data /> 
 
<Data /> 
 
<Binary>DB0704000600020017003B001F009500DB0704000000030006003B001F009500600900003C000000010000006009000000000000B00400000100000000000000</Binary> 
 
</EventData>
 
 
</Event>
 
 
 
 
#2 - Critical (Kernal Power #41)
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> 
 
<EventID>41</EventID> 
 
<Version>2</Version> 
 
<Level>1</Level> 
 
<Task>63</Task> 
 
<Opcode>0</Opcode> 
 
<Keywords>0x8000000000000002</Keywords> 
 
<TimeCreated SystemTime="2011-04-03T20:45:14.451219200Z" /> 
 
<EventRecordID>1136</EventRecordID> 
 
<Correlation /> 
 
<Execution ProcessID="4" ThreadID="8" /> 
 
<Channel>System</Channel> 
 
<Computer>Rick-PC</Computer> 
 
<Security UserID="S-1-5-18" /> 
 
</System>
 
 
- <EventData>
<Data Name="BugcheckCode">0</Data> 
 
<Data Name="BugcheckParameter1">0x0</Data> 
 
<Data Name="BugcheckParameter2">0x0</Data> 
 
<Data Name="BugcheckParameter3">0x0</Data> 
 
<Data Name="BugcheckParameter4">0x0</Data> 
 
<Data Name="SleepInProgress">false</Data> 
 
<Data Name="PowerButtonTimestamp">0</Data> 
 
</EventData>
 
 
</Event>

that event ID (7032) is just the unexpected termination of management software.

can you look here




To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.



To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
My System SpecsSystem Spec
03 Apr 2011   #3
Jekyll145

Windows 7 Home Premoium x64
 
 

Hey, thanks for the quick response! I've been working on uploading the file you wanted. I followed the instructions above and disabled automatically restart then selected to create a small memory dump in %systemroot%\minidump then rebooted. Couldn't find the folder so I figured it would need to have experienced a crash to be created after the changes. Incited the crash, and still no minidump folder.

I looked in C\Windows for the Minidump and had no luck. Even tried searching.
My System SpecsSystem Spec
.

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 Big Problem, Complete Crash (No BSOD)




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