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Windows 7: BSOD - Computer less than a week old

04 Apr 2011   #1
StacyLang

Windows 7 Home Premium 64 bit
 
 
BSOD - Computer less than a week old

I bought a computer less than a week ago and today it started crashing. First crash happened immediately after I tried to install a program that needed elevated permissions. It crashed and rebooted but I've had nothing but problems ever since. Once out of safe mode it crashes as soon as I log in.

My computer is an ASUS Desktop PC CM1630 series.
Processor is an AMD Phenom IIx4 830 processor 2.81 ghz
Ram 6.00 GB
64 bit operating system.

running Windows 7 home premium with service pack 1.


My System SpecsSystem Spec
.
04 Apr 2011   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

it's an asus isn't it?

I think I know what's up here.
and yup, it's in your driver dump:

ASACPI.sys Wed Jul 15 22:31:29 2009 (4A5E9F11)
Sun Mar 27 22:30:36 2005 (42476C4C)
Wed Oct 18 01:44:46 2006 (4535BF4E)
Asus ATK0110 ACPI Utility (a known BSOD maker in Win7). Also a part of the Asus PCProbe and AISuite Utilities ASUSTeK Computer Inc. -Support- Drivers and Download

You need to get rid of those applications or the driver itself.
It's been pretty notorious for this.

driver dump follows
Code:
fffff800`00bb0000 fffff800`00bb3000   kdcom    kdcom.dll    Mon Mar 14 06:05:09 2011 (4D7DF665)
fffff800`02a0f000 fffff800`02a58000   hal      hal.dll      Sat Nov 20 07:00:25 2010 (4CE7C669)
fffff800`02a58000 fffff800`03042000   nt       ntkrnlmp.exe Sat Nov 20 03:30:02 2010 (4CE7951A)
fffff880`00c00000 fffff880`00c0f000   mouclass mouclass.sys Mon Jul 13 18:19:50 2009 (4A5BC116)
fffff880`00c0f000 fffff880`00c30000   WudfPf   WudfPf.sys   Sat Nov 20 04:42:44 2010 (4CE7A624)
fffff880`00c31000 fffff880`00c3e000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Mon Jul 13 20:29:09 2009 (4A5BDF65)
fffff880`00c3e000 fffff880`00c52000   PSHED    PSHED.dll    Mon Jul 13 20:32:23 2009 (4A5BE027)
fffff880`00c52000 fffff880`00cb0000   CLFS     CLFS.SYS     Mon Jul 13 18:19:57 2009 (4A5BC11D)
fffff880`00cb0000 fffff880`00d70000   CI       CI.dll       Sat Nov 20 07:12:36 2010 (4CE7C944)
fffff880`00d70000 fffff880`00d8a000   mountmgr mountmgr.sys Sat Nov 20 03:19:21 2010 (4CE79299)
fffff880`00d8a000 fffff880`00d93000   atapi    atapi.sys    Mon Jul 13 18:19:47 2009 (4A5BC113)
fffff880`00d93000 fffff880`00dbd000   ataport  ataport.SYS  Sat Nov 20 03:19:15 2010 (4CE79293)
fffff880`00dbd000 fffff880`00dc8000   amdxata  amdxata.sys  Fri Mar 19 11:18:18 2010 (4BA3A3CA)
fffff880`00dc8000 fffff880`00de9000   raspptp  raspptp.sys  Sat Nov 20 04:52:31 2010 (4CE7A86F)
fffff880`00de9000 fffff880`00df8000   kbdclass kbdclass.sys Mon Jul 13 18:19:50 2009 (4A5BC116)
fffff880`00e00000 fffff880`00e33000   pci      pci.sys      Sat Nov 20 03:19:11 2010 (4CE7928F)
fffff880`00e33000 fffff880`00e40000   vdrvroot vdrvroot.sys Mon Jul 13 19:01:31 2009 (4A5BCADB)
fffff880`00e40000 fffff880`00e55000   partmgr  partmgr.sys  Sat Nov 20 03:20:00 2010 (4CE792C0)
fffff880`00e55000 fffff880`00e6a000   volmgr   volmgr.sys   Sat Nov 20 03:19:28 2010 (4CE792A0)
fffff880`00e6a000 fffff880`00ec6000   volmgrx  volmgrx.sys  Sat Nov 20 03:20:43 2010 (4CE792EB)
fffff880`00ec6000 fffff880`00ecd000   pciide   pciide.sys   Mon Jul 13 18:19:49 2009 (4A5BC115)
fffff880`00ed3000 fffff880`00f77000   Wdf01000 Wdf01000.sys Mon Jul 13 18:22:07 2009 (4A5BC19F)
fffff880`00f77000 fffff880`00f86000   WDFLDR   WDFLDR.SYS   Mon Jul 13 18:19:54 2009 (4A5BC11A)
fffff880`00f86000 fffff880`00fdd000   ACPI     ACPI.sys     Sat Nov 20 03:19:16 2010 (4CE79294)
fffff880`00fdd000 fffff880`00fe6000   WMILIB   WMILIB.SYS   Mon Jul 13 18:19:51 2009 (4A5BC117)
fffff880`00fe6000 fffff880`00ff0000   msisadrv msisadrv.sys Mon Jul 13 18:19:26 2009 (4A5BC0FE)
fffff880`00ff0000 fffff880`01000000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 18:19:48 2009 (4A5BC114)
fffff880`01000000 fffff880`01072000   cng      cng.sys      Sat Nov 20 04:08:45 2010 (4CE79E2D)
fffff880`01072000 fffff880`01094000   tdx      tdx.sys      Sat Nov 20 03:21:54 2010 (4CE79332)
fffff880`01094000 fffff880`010ba000   tunnel   tunnel.sys   Sat Nov 20 04:51:50 2010 (4CE7A846)
fffff880`010ba000 fffff880`010cf000   amdppm   amdppm.sys   Mon Jul 13 18:19:25 2009 (4A5BC0FD)
fffff880`010cf000 fffff880`010e9000   rassstp  rassstp.sys  Mon Jul 13 19:10:25 2009 (4A5BCCF1)
fffff880`010eb000 fffff880`01137000   fltmgr   fltmgr.sys   Sat Nov 20 03:19:24 2010 (4CE7929C)
fffff880`01137000 fffff880`0114b000   fileinfo fileinfo.sys Mon Jul 13 18:34:25 2009 (4A5BC481)
fffff880`0114b000 fffff880`011a9000   msrpc    msrpc.sys    Sat Nov 20 03:21:56 2010 (4CE79334)
fffff880`011a9000 fffff880`011f7000   atikmpag atikmpag.sys Wed Jan 26 16:13:33 2011 (4D409C8D)
fffff880`01200000 fffff880`01211000   pcw      pcw.sys      Mon Jul 13 18:19:27 2009 (4A5BC0FF)
fffff880`01211000 fffff880`0121b000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 18:19:45 2009 (4A5BC111)
fffff880`0121b000 fffff880`01228000   TDI      TDI.SYS      Sat Nov 20 03:22:06 2010 (4CE7933E)
fffff880`01228000 fffff880`01239000   blbdrive blbdrive.sys Mon Jul 13 18:35:59 2009 (4A5BC4DF)
fffff880`0123b000 fffff880`013de000   Ntfs     Ntfs.sys     Sat Nov 20 03:20:57 2010 (4CE792F9)
fffff880`013de000 fffff880`013f9000   ksecdd   ksecdd.sys   Sat Nov 20 03:21:15 2010 (4CE7930B)
fffff880`01400000 fffff880`01410000   watchdog watchdog.sys Mon Jul 13 18:37:35 2009 (4A5BC53F)
fffff880`01410000 fffff880`01419000   rdpencdd rdpencdd.sys Mon Jul 13 19:16:34 2009 (4A5BCE62)
fffff880`01419000 fffff880`01422000   rdprefmp rdprefmp.sys Mon Jul 13 19:16:35 2009 (4A5BCE63)
fffff880`01422000 fffff880`0142d000   Msfs     Msfs.SYS     Mon Jul 13 18:19:47 2009 (4A5BC113)
fffff880`0142d000 fffff880`0143e000   Npfs     Npfs.SYS     Mon Jul 13 18:19:48 2009 (4A5BC114)
fffff880`01445000 fffff880`01538000   ndis     ndis.sys     Sat Nov 20 03:23:30 2010 (4CE79392)
fffff880`01538000 fffff880`01598000   NETIO    NETIO.SYS    Sat Nov 20 03:23:13 2010 (4CE79381)
fffff880`01598000 fffff880`015c3000   ksecpkg  ksecpkg.sys  Sat Nov 20 04:10:34 2010 (4CE79E9A)
fffff880`015c3000 fffff880`015d1000   vga      vga.sys      Mon Jul 13 18:38:47 2009 (4A5BC587)
fffff880`015d1000 fffff880`015f6000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 18:38:51 2009 (4A5BC58B)
fffff880`01600000 fffff880`0163a000   fvevol   fvevol.sys   Sat Nov 20 03:24:06 2010 (4CE793B6)
fffff880`0163a000 fffff880`01650000   disk     disk.sys     Mon Jul 13 18:19:57 2009 (4A5BC11D)
fffff880`01650000 fffff880`01680000   CLASSPNP CLASSPNP.SYS Sat Nov 20 03:19:23 2010 (4CE7929B)
fffff880`01680000 fffff880`01688000   AtiPcie  AtiPcie.sys  Tue May 05 10:00:22 2009 (4A005486)
fffff880`01688000 fffff880`016ab000   luafv    luafv.sys    Mon Jul 13 18:26:13 2009 (4A5BC295)
fffff880`016be000 fffff880`016c7000   Null     Null.SYS     Mon Jul 13 18:19:37 2009 (4A5BC109)
fffff880`016c7000 fffff880`016ce000   Beep     Beep.SYS     Mon Jul 13 19:00:13 2009 (4A5BCA8D)
fffff880`016ce000 fffff880`016d7000   RDPCDD   RDPCDD.sys   Mon Jul 13 19:16:34 2009 (4A5BCE62)
fffff880`016db000 fffff880`018df000   tcpip    tcpip.sys    Sat Nov 20 03:25:52 2010 (4CE79420)
fffff880`018df000 fffff880`01929000   fwpkclnt fwpkclnt.sys Sat Nov 20 03:21:37 2010 (4CE79321)
fffff880`01929000 fffff880`01975000   volsnap  volsnap.sys  Sat Nov 20 03:20:08 2010 (4CE792C8)
fffff880`01975000 fffff880`0197d000   spldr    spldr.sys    Mon May 11 11:56:27 2009 (4A0858BB)
fffff880`0197d000 fffff880`019b7000   rdyboost rdyboost.sys Sat Nov 20 03:43:10 2010 (4CE7982E)
fffff880`019b7000 fffff880`019c9000   mup      mup.sys      Mon Jul 13 18:23:45 2009 (4A5BC201)
fffff880`019c9000 fffff880`019d2000   hwpolicy hwpolicy.sys Sat Nov 20 03:18:54 2010 (4CE7927E)
fffff880`019d2000 fffff880`019fc000   cdrom    cdrom.sys    Sat Nov 20 03:19:20 2010 (4CE79298)
fffff880`02c00000 fffff880`02c56000   USBPORT  USBPORT.SYS  Mon Jul 13 19:06:31 2009 (4A5BCC07)
fffff880`02c56000 fffff880`02c63000   usbfilter usbfilter.sys Tue Dec 22 02:26:22 2009 (4B3082AE)
fffff880`02c64000 fffff880`02d58000   dxgkrnl  dxgkrnl.sys  Sat Nov 20 03:50:50 2010 (4CE799FA)
fffff880`02d58000 fffff880`02d9e000   dxgmms1  dxgmms1.sys  Sat Nov 20 03:49:53 2010 (4CE799C1)
fffff880`02d9e000 fffff880`02dc2000   HDAudBus HDAudBus.sys Sat Nov 20 04:43:42 2010 (4CE7A65E)
fffff880`02dc2000 fffff880`02dcd000   usbohci  usbohci.sys  Mon Jul 13 19:06:30 2009 (4A5BCC06)
fffff880`02dcd000 fffff880`02dde000   usbehci  usbehci.sys  Fri Oct 23 23:27:33 2009 (4AE28235)
fffff880`02dde000 fffff880`02de6000   ASACPI   ASACPI.sys   Wed Jul 15 22:31:29 2009 (4A5E9F11)
fffff880`02de6000 fffff880`02def000   wmiacpi  wmiacpi.sys  Mon Jul 13 18:31:02 2009 (4A5BC3B6)
fffff880`02def000 fffff880`02dff000   CompositeBus CompositeBus.sys Sat Nov 20 04:33:17 2010 (4CE7A3ED)
fffff880`03a35000 fffff880`03a4a000   lltdio   lltdio.sys   Mon Jul 13 19:08:50 2009 (4A5BCC92)
fffff880`03a4a000 fffff880`03a9d000   nwifi    nwifi.sys    Mon Jul 13 19:07:23 2009 (4A5BCC3B)
fffff880`03a9d000 fffff880`03ab0000   ndisuio  ndisuio.sys  Sat Nov 20 04:50:08 2010 (4CE7A7E0)
fffff880`03ab0000 fffff880`03ac8000   rspndr   rspndr.sys   Mon Jul 13 19:08:50 2009 (4A5BCC92)
fffff880`03ac8000 fffff880`03b91000   HTTP     HTTP.sys     Sat Nov 20 03:24:30 2010 (4CE793CE)
fffff880`03b91000 fffff880`03baf000   bowser   bowser.sys   Mon Jul 13 18:23:50 2009 (4A5BC206)
fffff880`03baf000 fffff880`03bc7000   mpsdrv   mpsdrv.sys   Mon Jul 13 19:08:25 2009 (4A5BCC79)
fffff880`03bc7000 fffff880`03bf4000   mrxsmb   mrxsmb.sys   Sat Nov 20 03:27:41 2010 (4CE7948D)
fffff880`03e00000 fffff880`03e51000   rdbss    rdbss.sys    Sat Nov 20 03:27:51 2010 (4CE79497)
fffff880`03e51000 fffff880`03e5d000   nsiproxy nsiproxy.sys Mon Jul 13 18:21:02 2009 (4A5BC15E)
fffff880`03e5d000 fffff880`03e68000   mssmbios mssmbios.sys Mon Jul 13 18:31:10 2009 (4A5BC3BE)
fffff880`03e68000 fffff880`03e77000   discache discache.sys Mon Jul 13 18:37:18 2009 (4A5BC52E)
fffff880`03e84000 fffff880`03f0d000   afd      afd.sys      Sat Nov 20 03:23:27 2010 (4CE7938F)
fffff880`03f0d000 fffff880`03f52000   netbt    netbt.sys    Sat Nov 20 03:23:18 2010 (4CE79386)
fffff880`03f52000 fffff880`03f5b000   wfplwf   wfplwf.sys   Mon Jul 13 19:09:26 2009 (4A5BCCB6)
fffff880`03f5b000 fffff880`03f81000   pacer    pacer.sys    Sat Nov 20 04:52:18 2010 (4CE7A862)
fffff880`03f81000 fffff880`03f97000   vwififlt vwififlt.sys Mon Jul 13 19:07:22 2009 (4A5BCC3A)
fffff880`03f97000 fffff880`03fa6000   netbios  netbios.sys  Mon Jul 13 19:09:26 2009 (4A5BCCB6)
fffff880`03fa6000 fffff880`03fc1000   wanarp   wanarp.sys   Sat Nov 20 04:52:36 2010 (4CE7A874)
fffff880`03fc1000 fffff880`03fd5000   termdd   termdd.sys   Sat Nov 20 05:03:40 2010 (4CE7AB0C)
fffff880`03fd5000 fffff880`03ff3000   dfsc     dfsc.sys     Sat Nov 20 03:26:31 2010 (4CE79447)
fffff880`03ff3000 fffff880`03ff9000   AsUpIO   AsUpIO.sys   Sun Jul 05 21:21:38 2009 (4A515FB2)
fffff880`03ff9000 fffff880`03fff000   AsIO     AsIO.sys     Mon Aug 03 02:03:16 2009 (4A768BB4)
fffff880`04400000 fffff880`0440e000   kbdhid   kbdhid.sys   Sat Nov 20 04:33:25 2010 (4CE7A3F5)
fffff880`0440e000 fffff880`0441b000   mouhid   mouhid.sys   Mon Jul 13 19:00:20 2009 (4A5BCA94)
fffff880`0441b000 fffff880`04427000   Dxapi    Dxapi.sys    Mon Jul 13 18:38:28 2009 (4A5BC574)
fffff880`04427000 fffff880`04444000   cdfs     cdfs.sys     Mon Jul 13 18:19:46 2009 (4A5BC112)
fffff880`04444000 fffff880`04452000   monitor  monitor.sys  Mon Jul 13 18:38:52 2009 (4A5BC58C)
fffff880`04452000 fffff880`04460000   crashdmp crashdmp.sys Mon Jul 13 19:01:01 2009 (4A5BCABD)
fffff880`04460000 fffff880`0446c000   dump_dumpata dump_dumpata.sys Mon Jul 13 18:19:47 2009 (4A5BC113)
fffff880`0446c000 fffff880`0447f000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 18:21:51 2009 (4A5BC18F)
fffff880`04486000 fffff880`044c9000   ks       ks.sys       Sat Nov 20 04:33:23 2010 (4CE7A3F3)
fffff880`044c9000 fffff880`044db000   umbus    umbus.sys    Sat Nov 20 04:44:37 2010 (4CE7A695)
fffff880`044db000 fffff880`04535000   usbhub   usbhub.sys   Sat Nov 20 04:44:30 2010 (4CE7A68E)
fffff880`04535000 fffff880`0454a000   NDProxy  NDProxy.SYS  Sat Nov 20 04:52:20 2010 (4CE7A864)
fffff880`0454a000 fffff880`0456c000   AtiHdmi  AtiHdmi.sys  Thu Jan 28 19:03:36 2010 (4B6233E8)
fffff880`0456c000 fffff880`045a9000   portcls  portcls.sys  Mon Jul 13 19:06:27 2009 (4A5BCC03)
fffff880`045a9000 fffff880`045cb000   drmk     drmk.sys     Mon Jul 13 20:01:25 2009 (4A5BD8E5)
fffff880`045cb000 fffff880`045d0200   ksthunk  ksthunk.sys  Mon Jul 13 19:00:19 2009 (4A5BCA93)
fffff880`045d1000 fffff880`045df000   hidusb   hidusb.sys   Sat Nov 20 04:43:49 2010 (4CE7A665)
fffff880`045df000 fffff880`045f8000   HIDCLASS HIDCLASS.SYS Sat Nov 20 04:43:49 2010 (4CE7A665)
fffff880`04800000 fffff880`04867000   Rt64win7 Rt64win7.sys Fri Jan 21 01:34:00 2011 (4D3936E8)
fffff880`04867000 fffff880`0487d000   AgileVpn AgileVpn.sys Mon Jul 13 19:10:24 2009 (4A5BCCF0)
fffff880`0487d000 fffff880`048a1000   rasl2tp  rasl2tp.sys  Sat Nov 20 04:52:34 2010 (4CE7A872)
fffff880`048a1000 fffff880`048ad000   ndistapi ndistapi.sys Mon Jul 13 19:10:00 2009 (4A5BCCD8)
fffff880`048ad000 fffff880`048dc000   ndiswan  ndiswan.sys  Sat Nov 20 04:52:32 2010 (4CE7A870)
fffff880`048dc000 fffff880`048dd480   swenum   swenum.sys   Mon Jul 13 19:00:18 2009 (4A5BCA92)
fffff880`048e8000 fffff880`051e4000   atikmdag atikmdag.sys Wed Jan 26 16:48:28 2011 (4D40A4BC)
fffff880`051e4000 fffff880`051ff000   raspppoe raspppoe.sys Mon Jul 13 19:10:17 2009 (4A5BCCE9)
fffff880`05c00000 fffff880`05c1d000   usbccgp  usbccgp.sys  Sat Nov 20 04:44:03 2010 (4CE7A673)
fffff880`05c1d000 fffff880`05c1ef00   USBD     USBD.SYS     Mon Jul 13 19:06:23 2009 (4A5BCBFF)
fffff880`05c1f000 fffff880`05c3a000   USBSTOR  USBSTOR.SYS  Sat Nov 20 04:44:05 2010 (4CE7A675)
fffff880`05c3a000 fffff880`05c42080   HIDPARSE HIDPARSE.SYS Mon Jul 13 19:06:17 2009 (4A5BCBF9)
fffff880`05c44000 fffff880`05df5000   viahduaa viahduaa.sys Tue Mar 02 05:30:18 2010 (4B8CF6CA)
fffff880`05df5000 fffff880`05dfe000   dump_atapi dump_atapi.sys Mon Jul 13 18:19:47 2009 (4A5BC113)
fffff880`06050000 fffff880`0609d000   mrxsmb10 mrxsmb10.sys Sat Nov 20 03:26:53 2010 (4CE7945D)
fffff880`0609d000 fffff880`060c1000   mrxsmb20 mrxsmb20.sys Sat Nov 20 03:26:47 2010 (4CE79457)
fffff880`060c1000 fffff880`06167000   peauth   peauth.sys   Mon Jul 13 20:01:19 2009 (4A5BD8DF)
fffff880`06167000 fffff880`06172000   secdrv   secdrv.SYS   Wed Sep 13 08:18:38 2006 (4508052E)
fffff880`06172000 fffff880`061a3000   srvnet   srvnet.sys   Sat Nov 20 03:27:20 2010 (4CE79478)
fffff880`061a3000 fffff880`061b5000   tcpipreg tcpipreg.sys Sat Nov 20 04:51:48 2010 (4CE7A844)
fffff880`0667f000 fffff880`066ea000   srv2     srv2.sys     Sat Nov 20 03:27:43 2010 (4CE7948F)
fffff880`066ea000 fffff880`06783000   srv      srv.sys      Sat Nov 20 03:28:05 2010 (4CE794A5)
fffff880`06783000 fffff880`067b4000   WUDFRd   WUDFRd.sys   Sat Nov 20 04:43:32 2010 (4CE7A654)
fffff960`000a0000 fffff960`003b1000   win32k   win32k.sys   Wed Jan 05 00:55:38 2011 (4D2415EA)
fffff960`00410000 fffff960`0041a000   TSDDD    TSDDD.dll    Mon Jul 13 19:16:34 2009 (4A5BCE62)
fffff960`007c0000 fffff960`007e7000   cdd      cdd.dll      unavailable (00000000)

Unloaded modules:
fffff880`01688000 fffff880`01696000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`01696000 fffff880`016a2000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000C000
fffff880`016a2000 fffff880`016ab000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
fffff880`016ab000 fffff880`016be000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000
My System SpecsSystem Spec
04 Apr 2011   #3
StacyLang

Windows 7 Home Premium 64 bit
 
 

So I'd be safe just deleting Asacpi.sys? Checking out the ASUS support site they
have an update to the bios. I will try that as well. But I'm not finding the application in my list of applications for removal.
My System SpecsSystem Spec
.

04 Apr 2011   #4
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

You don't have any asus peformance software that probably came off the disk the board came with?
My System SpecsSystem Spec
05 Apr 2011   #5
StacyLang

Windows 7 Home Premium 64 bit
 
 

I bought it built. No disks. And a new log since something else appears to be wrong. I was ablt to go into device manager and uninstall the program and the files and they don't appear to be there. But there are still issues. *sigh*

I did another dump and uploaded that as well.
My System SpecsSystem Spec
Reply

 BSOD - Computer less than a week old




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