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Windows 7: Memory Dump- restarted in a few seconds

05 Apr 2011   #1
cloa513

Windows 7 Home Premium 32 Japanese Vsersion
 
 
Memory Dump- restarted in a few seconds

Windows 7 Japanese Version
I've had my wife's computer crash twice without a clear message other Memory Dump with the countdown to 0
Check (some things) and then its restarted.
I did leave it in sleep for awhile maybe Window Live is the problem but it crashed when rewoken.
How do I prove there is a problem? It hasn't happened for her but she doesn't use it for long periods and she works full-time. She won't let me do anything without evidence. By the way any very simple explanation of Windows Registry (total idiot stuff)?


My System SpecsSystem Spec
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05 Apr 2011   #2
Brink

64-bit Windows 10 Pro
 
 

Hello Cloa,

Please see the link below to post a DMP file. :)

https://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
05 Apr 2011   #3
cloa513

Windows 7 Home Premium 32 Japanese Vsersion
 
 

Thanks- however my wife wouldn't appreciate me install anything- anyway to show it crashed without needing to have any idea of why.
My System SpecsSystem Spec
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05 Apr 2011   #4
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Hi,

You do not need to install anything, download and run the BSOD file collector tool.
We can't do anything without the BSOD dump files or the sys report.

Dean
My System SpecsSystem Spec
05 Apr 2011   #5
cloa513

Windows 7 Home Premium 32 Japanese Vsersion
 
 

I got the folder and html file but how I do archive it- note to interpret it you'll need some Japanese. I don't see an application to do it although there are a few Japanese application folder names. A lot of junk I bet that was preinstalled. Is there an online archive program?
My System SpecsSystem Spec
06 Apr 2011   #6
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

EDIT: Never mind, Brink has a better answer.
My System SpecsSystem Spec
06 Apr 2011   #7
Brink

64-bit Windows 10 Pro
 
 

Quote   Quote: Originally Posted by cloa513 View Post
I got the folder and html file but how I do archive it- note to interpret it you'll need some Japanese. I don't see an application to do it although there are a few Japanese application folder names. A lot of junk I bet that was preinstalled. Is there an online archive program?
Hello Cloa,

You can select both files, right click on them, click on Send to, and click on Compressed (zipped) folder to ZIP (archive) them. :)
My System SpecsSystem Spec
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 Memory Dump- restarted in a few seconds




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