Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: unexpected shutdown

05 Apr 2011   #1
kidneybean

Windows 7 Home Premium 64 bit
 
 
unexpected shutdown

New Dell Desktop Randomly shuts down and presents following message

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8001EEA4F0
BCP3: FFFFF80000B9C4D8
BCP4: FFFFFA80060B9900
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\040511-20295-01.dmp
C:\Users\Dean\AppData\Local\Temp\WER-51776-0.sysdata.xml

I have tried running bluescreen review which privides the following information

Dump File : 040511-20295-01.dmp
Crash Time : 05/04/2011 11:29:06
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`01eea4f0
Parameter 3 : fffff800`00b9c4d8
Parameter 4 : fffffa80`060b9900
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+80640
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\040511-20295-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 1,055,320

And have attached requested zip file, any help would be greatly appreciated.


My System SpecsSystem Spec
.
05 Apr 2011   #2
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

BSODs caused by Rtl2832u_irhid.sys which is the Realtek Virtual Hid IR Device driver
Update it Realtek
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8001eea4f0, fffff80000b9c4d8, fffffa80060b9900}

*** WARNING: Unable to verify timestamp for RTL2832U_IRHID.sys
*** ERROR: Module load completed but symbols could not be loaded for RTL2832U_IRHID.sys
Probably caused by : RTL2832U_IRHID.sys


DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8001eea4f0, Physical Device Object of the stack
Arg3: fffff80000b9c4d8, Functional Device Object of the stack
Arg4: fffffa80060b9900, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa80060b9900

DEVICE_OBJECT: fffffa8001ee8060

DRIVER_OBJECT: fffffa80054f0580

IMAGE_NAME:  RTL2832U_IRHID.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5ae5d4

MODULE_NAME: RTL2832U_IRHID

FAULTING_MODULE: fffff88007fe4000 RTL2832U_IRHID

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002d35b52 to fffff80002cc9640

STACK_TEXT:  
fffff800`00b9c488 fffff800`02d35b52 : 00000000`0000009f 00000000`00000003 fffffa80`01eea4f0 fffff800`00b9c4d8 : nt!KeBugCheckEx
fffff800`00b9c490 fffff800`02cd5062 : fffff800`00b9c5c0 fffff800`00b9c5c0 00000000`00000002 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x34a90
fffff800`00b9c530 fffff800`02cd4f06 : fffffa80`01d2e168 fffffa80`01d2e168 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5a0 fffff800`02cd4dee : 000001a6`58666dca fffff800`00b9cc18 00000000`00b16d5d fffff800`02e3ee28 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cbf0 fffff800`02cd4bd7 : 00000083`a732f8c3 00000083`00b16d5d 00000083`a732f8ad 00000000`0000005d : nt!KiTimerExpiration+0x1be
fffff800`00b9cc90 fffff800`02cc136a : fffff800`02e3be80 fffff800`02e49cc0 00000000`00000000 fffff880`05571db0 : nt!KiRetireDpcList+0x277
fffff800`00b9cd40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_RTL2832U_IRHID.sys

BUCKET_ID:  X64_0x9F_IMAGE_RTL2832U_IRHID.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
05 Apr 2011   #3
kidneybean

Windows 7 Home Premium 64 bit
 
 

Thanks for the quick response, when I search for the driver on the realtek site I get the message Sorry! There is no data found. Please try another keyword.
My System SpecsSystem Spec
.

09 Apr 2011   #4
kidneybean

Windows 7 Home Premium 64 bit
 
 

Most up to date I can find is dated 19/10/2010. Installed this but still having the same problem.
My System SpecsSystem Spec
09 Apr 2011   #5
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by kidneybean View Post
Most up to date I can find is dated 19/10/2010. Installed this but still having the same problem.
Revert to an older version
My System SpecsSystem Spec
09 Apr 2011   #6
kidneybean

Windows 7 Home Premium 64 bit
 
 

It appears this device still works with windows media centre with no driver installed, so I will try that for a while thanks for your help.
My System SpecsSystem Spec
Reply

 unexpected shutdown




Thread Tools




Similar help and support threads
Thread Forum
Unexpected Shutdown
Sometimes my PC shutdown immediately after starting.Then I am unable to start it again by pressing power button.In the meantime one keyboard indicator light remains active.after temporary withdraw & reactivation of the main power source PC starts by pressing power button.Then it say's that window...
Hardware & Devices
Unexpected Shutdown
Hi, I am getting an unexpected shut down last few weeks ago. So, i refer to the GeekBuddy by COMODO. Somehow, the technician found out that my Windows is corrupted. I am not very sure whether he had fixed the problem already or not? But today, when i was resuming my hibernated computer.. My...
BSOD Help and Support
Unexpected Shutdown
My computer has been doing this for about a week. I haven't had time to do anything about it. I dont know why it started doing it. Also sometimes I'll get a blue screen that appears for about ten seconds before it turns off. there is a number that counts up to 100, and says Dumping Physical Memory....
BSOD Help and Support
unexpected shutdown
I thought this unexpected shutdown problem had gone away but now it is back. can anyone check out this file to see the problem
BSOD Help and Support
Unexpected shutdown
I have the following setting for my power options: 1. Low battery action: sleep 2. Critical battery action: hibernate Unfortunately my laptop never goes to the sleep mode. It directly goes in the hibernate mode. Once I resume from hibernation the laptop shuts down automatically after...
Performance & Maintenance


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 21:07.
Twitter Facebook Google+