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Windows 7: BSOD Help!! (0x0000003b)

06 Apr 2011   #1

Windows 7
BSOD Help!! (0x0000003b)

Ok, so I just built my computer about 3 days ago. These are all my components:


Windows 7 - 64bit


RAM (16GB):

G.SKILL Ripjaws Series 8GB (4 x 4GB)



AMD Phenom II X6 1100T1






Cooler Master 1200W Silent Pro Gold


Graphics Card:

SAPPHIRE 100312SR Radeon HD 6950 2GB 256-bit**



I keep getting BSOD (Blue Screen of Death) Errors on my computer RANDOMLY! I don't understand why it is doing this! I really want a solution. I need to actually be able to use my computer with all these expensive hardware without it crashing!



2shared - download My BSOD

I have included a WinRAR File with the MiniDump (DMP) Files and I've even included the actual image of the BSOD taken from my iPhone.

I updated all my drivers, including the Graphics Card (from the Stock Website and CD), and it is still giving me issues.


If you guys need any more information please let me know!

All help is greatly appreciated. Thanks!



My System SpecsSystem Spec
06 Apr 2011   #2

Windows 7 Ultimate x64 SP1

As priority, test your RAM with memtest86 for at least 7 passes.
RAM - Test with Memtest86+

If the memtest did not show any error, then I suggest you to enable Driver Verifier.
Wait until next crash then upload the new files here.
Blue Screen of Death (BSOD) Posting Instructions

Windows 7 Kernel Version 7600 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`02a4f000 PsLoadedModuleList = 0xfffff800`02c8ce50
Debug session time: Tue Apr  5 23:02:55.362 2011 (GMT-8)
System Uptime: 0 days 1:50:47.642
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80002a9bf87, fffff88008e99f00, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiDeliverApc+a7 )

Followup: MachineOwner

2: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An exception happened while executing a system service routine.
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002a9bf87, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88008e99f00, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

fffff800`02a9bf87 498b4a30        mov     rcx,qword ptr [r10+30h]

CONTEXT:  fffff88008e99f00 -- (.cxr 0xfffff88008e99f00)
rax=0000000000000002 rbx=fffffa8010491060 rcx=0000000000000001
rdx=0000000000000000 rsi=fffffa80104910b0 rdi=fffff88008e9aac8
rip=fffff80002a9bf87 rsp=fffff88008e9a8d0 rbp=0000000000000000
 r8=fbfffa80104910b0  r9=0000000000000000 r10=fbfffa80104910a0
r11=fffffa8010491060 r12=0000000000000001 r13=0000000000000000
r14=fffffa8010115aa0 r15=fffff88008e9ac20
iopl=0         nv up ei ng nz na po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010287
fffff800`02a9bf87 498b4a30        mov     rcx,qword ptr [r10+30h] ds:002b:fbfffa80`104910d0=????????????????
Resetting default scope




PROCESS_NAME:  wmpnetwk.exe


LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002a9bf87

fffff880`08e9a8d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDeliverApc+0xa7

fffff800`02a9bf87 498b4a30        mov     rcx,qword ptr [r10+30h]


SYMBOL_NAME:  nt!KiDeliverApc+a7

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  ntkrnlmp.exe


STACK_COMMAND:  .cxr 0xfffff88008e99f00 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!KiDeliverApc+a7

BUCKET_ID:  X64_0x3B_nt!KiDeliverApc+a7

Followup: MachineOwner
My System SpecsSystem Spec

 BSOD Help!! (0x0000003b)

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