BSOD Help!! (0x0000003b)


  1. Posts : 1
    Windows 7
       #1

    BSOD Help!! (0x0000003b)


    Ok, so I just built my computer about 3 days ago. These are all my components:

    ------------------------------

    Windows 7 - 64bit

    *

    RAM (16GB):

    G.SKILL Ripjaws Series 8GB (4 x 4GB)

    *

    CPU:

    AMD Phenom II X6 1100T1

    *

    Motherboard:

    ASUS M4A79XTD EVO AM3 AMD 790X ATX AMD*

    *

    PSU:

    Cooler Master 1200W Silent Pro Gold

    *

    Graphics Card:

    SAPPHIRE 100312SR Radeon HD 6950 2GB 256-bit**

    ------------------------------

    *

    I keep getting BSOD (Blue Screen of Death) Errors on my computer RANDOMLY! I don't understand why it is doing this! I really want a solution. I need to actually be able to use my computer with all these expensive hardware without it crashing!

    *

    MY ERROR:

    2shared - download My BSOD Error.zip

    I have included a WinRAR File with the MiniDump (DMP) Files and I've even included the actual image of the BSOD taken from my iPhone.


    I updated all my drivers, including the Graphics Card (from the Stock Website and CD), and it is still giving me issues.

    *

    If you guys need any more information please let me know!

    All help is greatly appreciated. Thanks!

    *

    *
      My Computer


  2. Posts : 507
    Windows 7 Ultimate x64 SP1
       #2

    Hi,
    As priority, test your RAM with memtest86 for at least 7 passes.
    RAM - Test with Memtest86+

    If the memtest did not show any error, then I suggest you to enable Driver Verifier.
    Wait until next crash then upload the new files here.
    Blue Screen of Death (BSOD) Posting Instructions

    Log
    Code:
    Windows 7 Kernel Version 7600 MP (6 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
    Machine Name:
    Kernel base = 0xfffff800`02a4f000 PsLoadedModuleList = 0xfffff800`02c8ce50
    Debug session time: Tue Apr  5 23:02:55.362 2011 (GMT-8)
    System Uptime: 0 days 1:50:47.642
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ........................
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff80002a9bf87, fffff88008e99f00, 0}
    
    Probably caused by : ntkrnlmp.exe ( nt!KiDeliverApc+a7 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80002a9bf87, Address of the exception record for the exception that caused the bugcheck
    Arg3: fffff88008e99f00, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    nt!KiDeliverApc+a7
    fffff800`02a9bf87 498b4a30        mov     rcx,qword ptr [r10+30h]
    
    CONTEXT:  fffff88008e99f00 -- (.cxr 0xfffff88008e99f00)
    rax=0000000000000002 rbx=fffffa8010491060 rcx=0000000000000001
    rdx=0000000000000000 rsi=fffffa80104910b0 rdi=fffff88008e9aac8
    rip=fffff80002a9bf87 rsp=fffff88008e9a8d0 rbp=0000000000000000
     r8=fbfffa80104910b0  r9=0000000000000000 r10=fbfffa80104910a0
    r11=fffffa8010491060 r12=0000000000000001 r13=0000000000000000
    r14=fffffa8010115aa0 r15=fffff88008e9ac20
    iopl=0         nv up ei ng nz na po cy
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010287
    nt!KiDeliverApc+0xa7:
    fffff800`02a9bf87 498b4a30        mov     rcx,qword ptr [r10+30h] ds:002b:fbfffa80`104910d0=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  wmpnetwk.exe
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002a9bf87
    
    STACK_TEXT:  
    fffff880`08e9a8d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDeliverApc+0xa7
    
    
    FOLLOWUP_IP: 
    nt!KiDeliverApc+a7
    fffff800`02a9bf87 498b4a30        mov     rcx,qword ptr [r10+30h]
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  nt!KiDeliverApc+a7
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4cc791bd
    
    STACK_COMMAND:  .cxr 0xfffff88008e99f00 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_nt!KiDeliverApc+a7
    
    BUCKET_ID:  X64_0x3B_nt!KiDeliverApc+a7
    
    Followup: MachineOwner
    ---------
      My Computer


 

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