BSOD error Iastor.sys


  1. Posts : 1
    Windows 7
       #1

    BSOD error Iastor.sys


    Please help me with my BSOD Iastor.sys error on my Acer Aspire 5332

    It is Windows 7 . . .
    - x64
    - I have factory restored the OEM system but the error remains
    - Laptop is less than year old. Diagnostic Tested both memory and hard drive and they passed.

    Laptop System is the Acer Aspire 5332

    Thanks for help in advance
      My Computer


  2. Posts : 507
    Windows 7 Ultimate x64 SP1
       #2

    Hello,
    Most of the crash were caused by iaStor.sys (Intel Storage driver) then you must update that driver.

    It's also possible that your Windows infected by virus or rootkit.
    https://www.sevenforums.com/crash-loc...ml#post1329064


    Update these drivers:
    Code:
    RTKVHD64.sys Tue Jul 28 05:00:05 2009 → Realtek High Definition Audio
    iaStor.sys   Thu Jun 04 17:53:40 2009  → Intel Storage Driver
    igdkmd64.sys Wed Sep 02 10:54:15 2009 → Intel Graphic Driver
    Log
    Code:
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02a67000 PsLoadedModuleList = 0xfffff800`02ca4e50
    Debug session time: Wed Apr  6 00:45:23.846 2011 (GMT-8)
    System Uptime: 0 days 0:01:39.797
    Loading Kernel Symbols
    ..
    
    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.
    
    .............................................................
    ................................................................
    .................
    Loading User Symbols
    Loading unloaded module list
    ...
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {ffffffffffffffe1, 2, 1, fffff880010a24ff}
    
    Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for iaStor.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
    Probably caused by : iaStor.sys ( iaStor+524ff )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: ffffffffffffffe1, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff880010a24ff, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d0f0e0
     ffffffffffffffe1 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    iaStor+524ff
    fffff880`010a24ff 48894620        mov     qword ptr [rsi+20h],rax
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xD1
    
    PROCESS_NAME:  grpconv.exe
    
    TRAP_FRAME:  fffff80000ba2960 -- (.trap 0xfffff80000ba2960)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=7fffffffffffffff rbx=0000000000000000 rcx=fffffa80025b5000
    rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff880010a24ff rsp=fffff80000ba2af0 rbp=0000000000000000
     r8=fffffa80025b5000  r9=0000000000000000 r10=fffff880010556b8
    r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    iaStor+0x524ff:
    fffff880`010a24ff 48894620        mov     qword ptr [rsi+20h],rax ds:5d80:00000000`00000020=????????????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80002ad8469 to fffff80002ad8f00
    
    STACK_TEXT:  
    fffff800`00ba2818 fffff800`02ad8469 : 00000000`0000000a ffffffff`ffffffe1 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
    fffff800`00ba2820 fffff800`02ad70e0 : fffff880`015d3110 fffff880`05956340 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff800`00ba2960 fffff880`010a24ff : fffff880`05956660 fffffa80`045ca000 fffffa80`03496320 00000000`00000000 : nt!KiPageFault+0x260
    fffff800`00ba2af0 fffff880`05956660 : fffffa80`045ca000 fffffa80`03496320 00000000`00000000 fffffa80`04062f48 : iaStor+0x524ff
    fffff800`00ba2af8 fffffa80`045ca000 : fffffa80`03496320 00000000`00000000 fffffa80`04062f48 fffffa80`04062f58 : 0xfffff880`05956660
    fffff800`00ba2b00 fffffa80`03496320 : 00000000`00000000 fffffa80`04062f48 fffffa80`04062f58 00000000`00000000 : 0xfffffa80`045ca000
    fffff800`00ba2b08 00000000`00000000 : fffffa80`04062f48 fffffa80`04062f58 00000000`00000000 00000000`00000002 : 0xfffffa80`03496320
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    iaStor+524ff
    fffff880`010a24ff 48894620        mov     qword ptr [rsi+20h],rax
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  iaStor+524ff
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: iaStor
    
    IMAGE_NAME:  iaStor.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a287aa4
    
    FAILURE_BUCKET_ID:  X64_0xD1_iaStor+524ff
    
    BUCKET_ID:  X64_0xD1_iaStor+524ff
    
    Followup: MachineOwner
    ---------
      My Computer


 

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