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Windows 7: Asus G73SW Notebook BSODs

26 Apr 2011   #51
johnm123

W7 Home Premium 64
 
 

Thanks for the suggestions Dave, but today I've sent my laptop back since the seller agreed as well that those temperatures would be too high.

I'm not 100% sure if they'll send me a replacement straight away or take a few weeks to look at the issue and then decide if they give me a replacement or send back the repaired one. Fingers crossed that whatever comes back will work without any issues.


My System SpecsSystem Spec
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27 Apr 2011   #52
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

This will be the best choice, even if it means not having your new laptop for a while, you'll be glad you did after you get it back.

Let us know when you get it and how it's running.
My System SpecsSystem Spec
10 May 2011   #53
johnm123

W7 Home Premium 64
 
 

Ok, so this was really just a big waste of time. Got it back today, they said they couldn't find any problems and didn't repair anything which I find really stupid since the retail store told me as well that I should send it in for repair since those temps would be too high. Just ran some tests again with prime95 etc. and temperatures are as before.

Well, I guess this is the end of the story and I have to hope that my CPU and GPU both live as long as possible

Edit: To add a little bit to this, I just see they ran Furmark and put the results.htm on my desktop, in which I can see that all furmark tests passed. Wow, this is how technicians fix hardware errors?
My System SpecsSystem Spec
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10 May 2011   #54
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Sorry to hear that, they probably sent it to a third party to be checked, I hope Asus wouldn't do that kind of warranty work.

I would be sending an email to Asus about this issue.

Let us know how it is going.
My System SpecsSystem Spec
10 May 2011   #55
johnm123

W7 Home Premium 64
 
 

Unfortunately, they did send it back to the manufacturer, Asus. I read a thing or two about their support and well, I'm not too surprised. Not sure if it makes sense to email them nevertheless because they'd usually either say "sorry, we couldn't find anything" or "we can't solve this via email, please send your laptop in for repair" just to get the same result.

Just hypothetically, what would happen to the notebook if either CPU or GPU would overheat? What kind of damage would be caused?
My System SpecsSystem Spec
11 May 2011   #56
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

If the CPU gets too hot it can throttle down and/or crash.
The GPU will usually just stop working.

Worst case they will burn out, become non-usable, and possibly take out the motherboard.

You might consider returning the laptop for replacement, maybe another model, or refund.
My System SpecsSystem Spec
11 May 2011   #57
johnm123

W7 Home Premium 64
 
 

Well, if something like that happened (burn out, become unusable, needs a new motherboard), that would fall under a guarantee replacement, wouldn't it?
My System SpecsSystem Spec
11 May 2011   #58
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Yes, that should fall under the warranty.

How long is your warranty?
Take that and add one day and that's when it might fail.
My System SpecsSystem Spec
11 May 2011   #59
johnm123

W7 Home Premium 64
 
 

The warranty is valid for 24 months so the notebook should be safe until march 2014. By then the same model should cost just a couple hundred dollars and who knows what else is going to be available.

I guess this case can be closed then, I thank you for your help and all the others that analyzed the BSOD's and put their knowledge and intelligence together to figure these things out!

Kind Regards,
John M.
My System SpecsSystem Spec
11 May 2011   #60
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Good luck and let us know if you have any other issues.
My System SpecsSystem Spec
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 Asus G73SW Notebook BSODs




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