Windows 7 blue screen random error


  1. Posts : 84
    Windows 7 x64
       #1

    Windows 7 blue screen random error


    Hello everyone out of nowhere I have been getting a blue screen and my computer shuts down by itself. This problem is very random. I ran a memory check and it said all of my memory was fine. Here is the copy of the problem:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033
    Additional information about the problem:
    BCCode: 1e
    BCP1: 0000000000000000
    BCP2: 0000000000000000
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1
    Files that help describe the problem:
    C:\Windows\Minidump\040111-38298-01.dmp
    C:\Users\Zach\AppData\Local\Temp\WER-60450-0.sysdata.xml
    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    Windows 7 Specs:
    -x64 bit
    -Is the original installed OS in this system
    -OEM
    - 3-4 years old
    - Age of OS- 2 years


    Hopefully someone will be able to help me out, I'd really appreciate it. As of this point I am a bit stumped but I think it may be my motherboard?

    Edit: I have followed the directions as yowanvista posted, included both zip files, and windows 7 specs, hope this helps.


    Thank you very much
    Last edited by Buckalou; 01 Apr 2011 at 13:04.
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2
      My Computer


  3. Posts : 84
    Windows 7 x64
    Thread Starter
       #3

    Bump. I followed the necessary instructions and posted the files, if someone could please take a look to assist me I would greatly appreciate it.

    Thanks again
      My Computer


  4. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #4

    Your Realtek driver is the cause, update it
    Realtek

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1E, {0, 0, 0, 0}
    
    Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Rt64win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
    Probably caused by : Rt64win7.sys ( Rt64win7+118e9 )
    
    
    KMODE_EXCEPTION_NOT_HANDLED (1e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: 0000000000000000, The exception code that was not handled
    Arg2: 0000000000000000, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 0000000000000000, Parameter 1 of the exception
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.
    
    FAULTING_IP: 
    +0
    00000000`00000000 ??              ???
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  0000000000000000
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x1E
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    EXCEPTION_RECORD:  fffff88002f1b8c8 -- (.exr 0xfffff88002f1b8c8)
    ExceptionAddress: fffff88003db48e9 (Rt64win7+0x00000000000118e9)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff
    
    TRAP_FRAME:  fffff88002f1b970 -- (.trap 0xfffff88002f1b970)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffffa80057cb140 rbx=0000000000000000 rcx=f0fffffa80057b48
    rdx=fffffa800580a221 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88003db48e9 rsp=fffff88002f1bb00 rbp=0000000000000001
     r8=fffffa80057cb000  r9=0000000000003402 r10=0000000000000000
    r11=0000000000004000 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na po nc
    Rt64win7+0x118e9:
    fffff880`03db48e9 ??              ???
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80002c6c46e to fffff80002c74710
    
    STACK_TEXT:  
    fffff880`02f1a9b8 fffff800`02c6c46e : 00000000`00000510 fffff880`0166d3ba fffff880`02f1b130 fffff800`02ca1668 : nt!KeBugCheck
    fffff880`02f1a9c0 fffff800`02c9a40d : fffff800`02e82b7c fffff800`02dbce84 fffff800`02c04000 fffff880`02f1b8c8 : nt!KiKernelCalloutExceptionHandler+0xe
    fffff880`02f1a9f0 fffff800`02ca1a90 : fffff800`02dc3b14 fffff880`02f1aa68 fffff880`02f1b8c8 fffff800`02c04000 : nt!RtlpExecuteHandlerForException+0xd
    fffff880`02f1aa20 fffff800`02cae9ef : fffff880`02f1b8c8 fffff880`02f1b130 fffff880`00000000 fffffa80`05872da0 : nt!RtlDispatchException+0x410
    fffff880`02f1b100 fffff800`02c73d82 : fffff880`02f1b8c8 fffffa80`057cb000 fffff880`02f1b970 fffff880`0456e0a0 : nt!KiDispatchException+0x16f
    fffff880`02f1b790 fffff800`02c7268a : 00000000`00000140 fffff880`00000011 00000000`00000000 fffff880`009edec0 : nt!KiExceptionDispatch+0xc2
    fffff880`02f1b970 fffff880`03db48e9 : 00000000`00000028 fffffa80`057cb000 00000000`00000000 fffff880`0456e0a0 : nt!KiGeneralProtectionFault+0x10a
    fffff880`02f1bb00 00000000`00000028 : fffffa80`057cb000 00000000`00000000 fffff880`0456e0a0 00000000`00000000 : Rt64win7+0x118e9
    fffff880`02f1bb08 fffffa80`057cb000 : 00000000`00000000 fffff880`0456e0a0 00000000`00000000 fffffa80`06521a10 : 0x28
    fffff880`02f1bb10 00000000`00000000 : fffff880`0456e0a0 00000000`00000000 fffffa80`06521a10 00000001`00000000 : 0xfffffa80`057cb000
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    Rt64win7+118e9
    fffff880`03db48e9 ??              ???
    
    SYMBOL_STACK_INDEX:  7
    
    SYMBOL_NAME:  Rt64win7+118e9
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: Rt64win7
    
    IMAGE_NAME:  Rt64win7.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  49a65b0d
    
    FAILURE_BUCKET_ID:  X64_0x1E_Rt64win7+118e9
    
    BUCKET_ID:  X64_0x1E_Rt64win7+118e9
    
    Followup: MachineOwner
    ---------
      My Computer


  5. Posts : 84
    Windows 7 x64
    Thread Starter
       #5

    Thank you very much. So I just click the link that you provided and where do I find the drivers? Also is this the audio driver I need to update?
      My Computer


  6. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #6

    It is your networking driver
    Here is the direct link Realtek
      My Computer


  7. Posts : 84
    Windows 7 x64
    Thread Starter
       #7

    I got your link and I click the 10/100/1000M Gigabit Ethernet link. I clicked that and downloaded the Win7 and WinServer 2008 R2 Driver link, extracted it and I could not find a .exe in the folder. Do I need to download the one below that that reads Win7 and WinServer 2008 R2 Auto Installation Program (SID:1445553)?

    edit: I found the setup.exe under the auto installation program, ran it, and it successfully updated, I will let you know if any other problems or blue screens persist.

    Thank you very much for your time and help.
      My Computer


  8. Posts : 84
    Windows 7 x64
    Thread Starter
       #8

    yowanvista I assumine I DLed the correct one:10/100/1000M Gigabit Ethernet ?
      My Computer


  9. Posts : 84
    Windows 7 x64
    Thread Starter
       #9

    Sorry I need to bump this thread. I followed the above advice and am still getting blue screen. Now last night my computer was running well and I shut it down. Now what happens is I start it up and I hear 3 beeps and absolutely nothing is displayed on my monitor but I see the lights on the tower going and hear the fans running, etc. As of this point I can not figure out what is wrong and I cant get anything to display on monitor. Last night my monitor was displaying everything and all was well. I've gotten this problem before but usually after attempting to boot it multiple times it will start up, but not now. Please help me find out what could possibly be the problem, i would greatly appreciate it.

    Thank you very much.
      My Computer


  10. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #10

    Buckalou said:
    Sorry I need to bump this thread. I followed the above advice and am still getting blue screen. Now last night my computer was running well and I shut it down. Now what happens is I start it up and I hear 3 beeps and absolutely nothing is displayed on my monitor but I see the lights on the tower going and hear the fans running, etc. As of this point I can not figure out what is wrong and I cant get anything to display on monitor. Last night my monitor was displaying everything and all was well. I've gotten this problem before but usually after attempting to boot it multiple times it will start up, but not now. Please help me find out what could possibly be the problem, i would greatly appreciate it.

    Thank you very much.
    3 Beeps means that the BIOS detected no RAM. Either your RAM is improperly plugged in or it has defects.
    Test your RAM RAM - Test with Memtest86+
      My Computer


 

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