frozen laptop


  1. Posts : 4
    Windows 7 64 bit
       #1

    frozen laptop


    I was wondering if by running Norton and Windows Security Essentials simultaneously (which I was accidentally doing) could that be the reason why my laptop has been 'freezing', meaning the mouse, and none of the keys work. So now I have neither installed, and after doing a system restore, I'm wondering which one I should install, and if one or the other may have caused this issue. Any ideas? Thanks.
      My Computer


  2. Posts : 8,398
    ultimate 64 sp1
       #2

    hi fafafofo, and welcome to sevenforums,

    it's generally a bad idea to have two av's running at the same time.

    as to which one to keep, well mse is free and i suppose you've paid for your norton?

    why pay for something that you don't use - or conversely, why not use something that you've paid for?

    which version of norton is it, by the way?
      My Computer


  3. Posts : 4
    Windows 7 64 bit
    Thread Starter
       #3

    I guess the question is I'm not sure if the Norton comes pre-installed? (after a system restore) B-c if not, I'll just install the Windows Essentials. Does that sound right?
      My Computer


  4. Posts : 8,398
    ultimate 64 sp1
       #4

    if norton comes preinstalled, you may as well keep it - or is just a trial that came with your new computer?

    mse is very good too.

    either should keep you safe, so long as you don't do anything silly.
      My Computer


  5. Posts : 4
    Windows 7 64 bit
    Thread Starter
       #5

    It's a 60 day trial, and it is installed b-c I have the option to uninstall it, so I guess I'll keep it for a while. Would running those two at the same time cause the frozen screen?
      My Computer


  6. Posts : 4
    Windows 7 64 bit
    Thread Starter
       #6

    It's a 60 day trial, and it is installed b-c I have the option to uninstall it, so I guess I'll keep it for a while. Would running those two at the same time cause the frozen screen?
      My Computer


  7. Posts : 8,398
    ultimate 64 sp1
       #7

    maybe - i would only use one at a time.

    if it were my computer, i would uninstall the norton trial - and i would use the norton removal tool just to make sure that it's completely gone.

    then install mse.
      My Computer


 

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