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Windows 7: 2-yo Acer Desktop suddenly crashing Home 64

10 Apr 2011   #1
adw

Windows 7 Home Premium 64bit
 
 
2-yo Acer Desktop suddenly crashing Home 64

I have a 2-year-old Acer Aspire desktop (M3802) running Windows 7 Home Premium 64 bits that suddenly started crashing last week. It will work fine for a while and then the screen goes blank (no signal) and it is completely unresponsive. It sounds like the hard disk is not spinning and the speakers make a humming sound. The computer power light is still on though, and the fans on the CPU and graphics card are still spinning. The only way out of this is to do a hard reboot.

I replaced the hard disk yesterday (added a second new WD drive and made that C with Windows), but it didn't help. During the installation of the new drive I did a clone using Acronis and had to do 3 tries before it finished without crashing. During the second try I got a BSOD, but have not seen the blue screen any other time.

Does anyone have any ideas what this could be? Any help would be greatly appreciated. Thank you.

Updated:

- Windows 7 Home Premium 64
- OEM
- is the original OS
- OS was never re-installed
- age of system + OS install is 1 year 5 months


My System SpecsSystem Spec
.
10 Apr 2011   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Since you had at least one bsod could try following the instructions at this link?
https://www.sevenforums.com/crashes-d...tructions.html
It would give us a lot more information than you can.
My System SpecsSystem Spec
10 Apr 2011   #3
mjf

Windows 7x64 Home Premium SP1
 
 

You could also check the powersupply. Look at the rail voltages SIW (portable) will give you a readout
SIW | System Information for Windows by Gabriel Topala

Add: Given the age of your PC you'd be unlucky if the power supply was playing up
Generally SIW is good to have to access system parameters.
My System SpecsSystem Spec
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10 Apr 2011   #4
adw

Windows 7 Home Premium 64bit
 
 

Thank you ... I have updated my original post with the reports.
My System SpecsSystem Spec
12 Apr 2011   #5
adw

Windows 7 Home Premium 64bit
 
 

Have you had a chance to look at my reports?

The computer crashed only once yesterday being on all day long.

Thank you.
My System SpecsSystem Spec
29 May 2011   #6
rlhd

Windows 7 Home Premium Edition
 
 
Similar issue

Hi adw -

I was curious if you found a solution to your issue? I've come across the same thing lately, on the same machine (Acer M3802-U9062, Windows 7 Home Premium) mainly when streaming video/audio. One time when I was steaming online video for about 10mins, without doing anything else (I had to force reboot and then it happened a second time after about 10 mins again) and another time when streaming music and accessing a photo album folder (again had to force reboot and it happened a 2nd time).

Any info would be really helpful!

Thanks.
My System SpecsSystem Spec
29 May 2011   #7
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Quote   Quote: Originally Posted by rlhd View Post
Hi adw -

I was curious if you found a solution to your issue? I've come across the same thing lately, on the same machine (Acer M3802-U9062, Windows 7 Home Premium) mainly when streaming video/audio. One time when I was steaming online video for about 10mins, without doing anything else (I had to force reboot and then it happened a second time after about 10 mins again) and another time when streaming music and accessing a photo album folder (again had to force reboot and it happened a 2nd time).

Any info would be really helpful!

Thanks.
We never got to look at a minidump to try and trace possible software issues in this case, if you can provide one we'd be happy to have a look at it.
The posting instructions for blue screens can be found here:

https://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
30 May 2011   #8
gregrocker

 

After you post up your minidump using the tool given above, run through these basic Win7 troubleshooting steps.
My System SpecsSystem Spec
01 Jun 2011   #9
adw

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by rlhd View Post
I was curious if you found a solution to your issue? I've come across the same thing lately, on the same machine (Acer M3802-U9062, Windows 7 Home Premium)
The machine has crashed only a few times in the last month, but I've noticed that it is always when it is hot in the room. It basically crashes when the temperature next to the computer gets 78 degrees. I brought it to Geek Squad today to install house fan, clean out dust and check heat sink.


Quote   Quote: Originally Posted by Maguscreed View Post
We never got to look at a minidump to try and trace possible software issues in this case, if you can provide one we'd be happy to have a look at it. The posting instructions for blue screens can be found here:
I followed these instructions and posted all the files back in April, but I never got an answer so I removed the files again.

Arthur
My System SpecsSystem Spec
02 Jun 2011   #10
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Sorry I missed you for reasons beyond my control I wasn't around for about a month.
May soon be in the same situation again. Sorry I missed you on this as it seems a common problem.
My System SpecsSystem Spec
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 2-yo Acer Desktop suddenly crashing Home 64




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