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Windows 7: Multiple BSODs

08 May 2011   #21
Ran

Windows 7 Profesional 64 bit
 
 

I actually ended up running memtest for 16 hours haha. There were no errors, so I'll run prime later on. Heres the full bsod report thing.....

Edit: Had some more bsods and trouble starting up again. I'm running prime now and will let you know how it goes. Thank you for your help.


My System SpecsSystem Spec
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08 May 2011   #22
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Continue with the three Prime95 tests and report back the results. It's definitely a hardware issue but I'm not sure which piece of hardware. What type of power supply do you have?

Run a hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests


BSOD BUGCHECK SUMMARY
Code:

Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sun May  8 11:59:28.803 2011 (UTC - 4:00)
System Uptime: 0 days 0:10:50.989
Probably caused by : fileinfo.sys ( fileinfo!FIPfInterfaceOpen+714 )
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
BUGCHECK_STR:  0xc4_13e
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0xc4_13e_VRFK_fileinfo!FIPfInterfaceOpen+714
BiosReleaseDate = 08/20/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sun May  8 11:30:48.267 2011 (UTC - 4:00)
System Uptime: 0 days 0:02:36.454
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_0_VRFK_nt!KiKernelCalloutExceptionHandler+e
BiosReleaseDate = 08/20/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sun May  8 11:27:41.324 2011 (UTC - 4:00)
System Uptime: 0 days 3:33:53.886
Probably caused by : memory_corruption ( nt!MiCheckSpecialPoolSlop+83 )
BUGCHECK_STR:  0xC1_32
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  audiodg.exe
FAILURE_BUCKET_ID:  X64_0xC1_32_VRFK_nt!MiCheckSpecialPoolSlop+83
BiosReleaseDate = 08/20/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
08 May 2011   #23
Ran

Windows 7 Profesional 64 bit
 
 

I have a corsair 450w power supply. This is it specifically: Link

Edit: My hard drive passed sea tools short and long generic tests. It did show up twice, so I scanned both of them.

Edit 2: All three of the prime tests were successful for 3 hours each. Unfortunately, all these passes are no help at solving the problem :/
And again, thank you for your help its really appreciated.
My System SpecsSystem Spec
.

10 May 2011   #24
Ran

Windows 7 Profesional 64 bit
 
 

Okay, so my computer passed all the tests, and I haven't had any more bsods since the last ones I posted. I am not sure what to do really, because I do not like driver verifier on, because of how much it slows my computer, but I also want to take care of this problem, instead of ignoring it till it is a problem again. Do you have any advice? Like tests I could run, or other things to try?
My System SpecsSystem Spec
10 May 2011   #25
Jonathan_King

Windows 7 Professional x64
 
 

Hello,

Please run Memtest86 from a cold boot. There is no need to run 7 passes or anything this time; 15 minutes should suffice.
My System SpecsSystem Spec
11 May 2011   #26
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Cold boot BSoDs can be caused by RAM, sometimes it can be fixed with adjustments.

Just because memtest86+ shows no errors doesn't mean the RAM is 100% and not at fault. It is the best test available but, that is how electronics are, fickle at times.

Do you have or can you borrow other RAM to test with?

How many times did you run memtest86+?
Which test did you get to?

With some information we can try a few adjustments.
D/L CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.

For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums


Have you been checking your temperatures?

Use Core Temp, to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.
Go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller voltages are.
My System SpecsSystem Spec
11 May 2011   #27
Ran

Windows 7 Profesional 64 bit
 
 

I do have RAM that I could steal from another of our computers, but it is a different brand.

I have run memtest 3 times now first was 2 passes, the second was 7 or 8, and this last time I just let it run overnight for 16 hours, so it probably went through quite a few passes. (all with no errors) Tomorrow morning I can run memtest for a few min on a cold boot.

My temp stayed at about 34-36 last time I ran prime tests according to Everest. I downloaded coretemp, and while I have been typing this, its ranged from 26-34. I'll stress my computer some and see how high it gets.

I will update this with more info as i get it.

Edit: Ran memtest on a cold boot for 20 min w/o any errors.
Attached the cpuz pictures.
ALL voltage settings were on auto by default in the BIOS
My System SpecsSystem Spec
12 May 2011   #28
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

All the RAM settings look good, only thing that might help is going to the BIOS RAM timings and change the 'Command Rate' from 1T to 2T.
Are your two RAM cards an exact match, buy them in a set at the same time?

Can you go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller voltages are?

With the hardware tests, memtest86+, chkdisk, Prime95, all passing the basic tests are done, below are some more testing you can try. If none of these stop the crashes then you will need to do hardware replacement testing.
I would start with the RAM.

Did you install SP1?
Install all Windows updates?

Download and run Malwarebytes, be sure to update it before running.

Can you also run a system file check and report the results -
SFC /SCANNOW Command - System File Checker

Have updated or re-installed you graphics driver?


Quote:
To have both the latest drivers and CCC:
•Download and install Driver Sweeper from:
Guru3D - Driver Sweeper

• Uninstall ATI Catalyst Install Manager from "Control Panel\Programs\Programs and Features"

(If Catalyst Install manager is not installed, uninstall the drivers through device manager)

Go to Control Panel\View by: Small/Large icons\Device manager. In Device manager select Display Adapters :

•In Display Adapters right-click on your device and select uninstall. Tick the box that says "Delete the driver software for this device"

• Re-Boot into Safe Mode and run Driver Sweeper (to ensure complete removal of items, Run Driver Sweeper as admin. "Right-click Driver Sweeper > properties > Compatibility tab tick 'Run this program as Administrator' "

• In Driver Sweeper select the ATI- Display only and then Analyse:

• Now select Clean to remove all ATI software:

Re-boot normally and install the newest official drivers.
Then run Video Card - Stress Test with Furmark - Watch the GPU temps, don't go over 90░C, run for 30 minutes minimum.

Take these one at a time and let us know the results.
My System SpecsSystem Spec
12 May 2011   #29
Ran

Windows 7 Profesional 64 bit
 
 

I will update this post again as I do everything.

I actually have not had a bsod for four days now, and haven't been doing anything differently that I know of. Although, I still do want to find the problem.
Yes, both sticks of RAM are the exact same kind.
When I checked the voltages in the bios last time, everything was set to [Auto].
I have sp1 installed and everything that windows update has presented me with.

Also, I went to download driver sweeper, but download page said "Attention - Guru3D Driver Sweeper has been discontinued as such you will not find any download links here any longer"

Edit: SFC found no "integrity violations"
Edit2: Malware bytes found two PUP.SmsPay.PGen files in the recycle bin, but thats all
My System SpecsSystem Spec
12 May 2011   #30
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Thanks for the update.

You can get Driver Sweeper at this new link, also changed above, Guru3D - Driver Sweeper

Let us know your progress.
My System SpecsSystem Spec
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