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Windows 7: BSOD irql problem help pl0x

13 Apr 2011   #1
BravoBoy

Windows 7 Home Premium 64bit
 
 
BSOD irql problem help pl0x

hi guys im getting BSOD irql less than or equal... im running windows 7 64 bit pre-installed with the system plz plz plz help i have the contents from windows/minidump in a zip


My System SpecsSystem Spec
.
13 Apr 2011   #2
usasma
Microsoft MVP

 
 

Please provide this info: https://www.sevenforums.com/crashes-d...tructions.html

Preliminary analysis of the info provided (I did the last 5 memory dumps) shows that the problem is caused by your Storage drivers (iaStor.sys). I'd suggest updating your storage drivers from http://downloadcenter.intel.com

More later, I'm late for work right now!
My System SpecsSystem Spec
13 Apr 2011   #3
fimble

windows 7 ultimate
 
 

Hi Bravoboy and congrats on getting your dumps uploaded! I've been watching your plight with interest.

STOP 0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Usual causes:
Device driver

Your last five dump files list iaStor.sys as the probable cause.
Old and incompatible drivers can and do cause issues with Windows 7.

As a Priority:

iaStor.sys Tue Oct 13 19:15:56 2009 Intel Rapid Storage.

I will update this post in approx 1/2 an hour with a full report of your latest dmp file.

Don't forget to run the TDSSKiller as soon as you possibly can. I think that a rootkit is your main problem.

***UPDATE***

Apart from two, all other dmp files are giving the same D1 stop error code and blaming the same driver, iastor.sys. The "other two" are:

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes:
System service, Device driver, graphics driver, ?memory

STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
Usual causes:
Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS

As Usasma mentioned, run the https://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html / jc_griff tool as soon as possible.

Outdated Drivers. Update:

rimmpx64.sys Fri Oct 03 07:39:15 2008
rimspx64.sys Mon Mar 03 09:19:03 2008
rixdpx64.sys Fri Jul 27 11:45:50 2007
Ricoh Memory Card Reader. Check with your PC or Motherboard Mfr.

Bugcheck Analysis:
Code:
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`02a11000 PsLoadedModuleList = 0xfffff800`02c4ee50
Debug session time: Wed Apr 13 08:40:40.932 2011 (UTC + 1:00)
System Uptime: 0 days 0:00:32.806
Loading Kernel Symbols
...............................................................
..............................
Loading User Symbols
Loading unloaded module list
..
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {ffffffffffffffe1, 2, 1, fffff8800109c783}

Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+52783 )

Followup: MachineOwner
Drivers:
Code:
fffff880`0293c000 fffff880`0297a000   1394ohci 1394ohci.sys Tue Jul 14 01:07:12 2009 (4A5BCC30)
fffff880`02edf000 fffff880`02eee000   Acceler  Acceler.sys  Mon Nov 23 21:55:13 2009 (4B0B04C1)
fffff880`00f76000 fffff880`00fcd000   ACPI     ACPI.sys     Tue Jul 14 00:19:34 2009 (4A5BC106)
fffff880`011b4000 fffff880`011bf000   amdxata  amdxata.sys  Tue May 19 18:56:59 2009 (4A12F2EB)
fffff880`01166000 fffff880`0116f000   atapi    atapi.sys    Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`0116f000 fffff880`01199000   ataport  ataport.SYS  Tue Jul 14 00:19:52 2009 (4A5BC118)
fffff880`00e5e000 fffff880`00e6a000   BATTC    BATTC.SYS    Tue Jul 14 00:31:01 2009 (4A5BC3B5)
fffff880`01600000 fffff880`01607000   Beep     Beep.SYS     Tue Jul 14 01:00:13 2009 (4A5BCA8D)
fffff880`02eee000 fffff880`02eff000   blbdrive blbdrive.sys Tue Jul 14 00:35:59 2009 (4A5BC4DF)
fffff880`02ea8000 fffff880`02ed2000   cdrom    cdrom.sys    Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Tue Jul 14 02:32:13 2009 (4A5BE01D)
fffff880`01286000 fffff880`012b6000   CLASSPNP CLASSPNP.SYS Tue Jul 14 00:19:58 2009 (4A5BC11E)
fffff880`00d2a000 fffff880`00d88000   CLFS     CLFS.SYS     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`0137a000 fffff880`013ed000   cng      cng.sys      Tue Jul 14 00:49:40 2009 (4A5BC814)
fffff880`00e55000 fffff880`00e5e000   compbatt compbatt.sys Tue Jul 14 00:31:02 2009 (4A5BC3B6)
fffff880`02eff000 fffff880`02f0f000   CompositeBus CompositeBus.sys Tue Jul 14 01:00:33 2009 (4A5BCAA1)
fffff880`02ff1000 fffff880`02fff000   crashdmp crashdmp.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
fffff880`015ea000 fffff880`01600000   disk     disk.sys     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`037b5000 fffff880`037c8000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
fffff880`03699000 fffff880`037b5000   dump_iaStor dump_iaStor.sys Tue Oct 13 19:15:56 2009 (4AD4C3DC)
fffff880`037c8000 fffff880`037d4000   Dxapi    Dxapi.sys    Tue Jul 14 00:38:28 2009 (4A5BC574)
fffff960`004e0000 fffff960`004fe000   dxg      dxg.sys      unavailable (00000000)
fffff880`01308000 fffff880`0131c000   fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
fffff880`012bc000 fffff880`01308000   fltmgr   fltmgr.sys   Tue Jul 14 00:19:59 2009 (4A5BC11F)
fffff960`00920000 fffff960`00929000   framebuf framebuf.dll unavailable (00000000)
fffff880`015e0000 fffff880`015ea000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 00:19:45 2009 (4A5BC111)
fffff880`011bf000 fffff880`011f9000   fvevol   fvevol.sys   Sat Sep 26 03:34:26 2009 (4ABD7DB2)
fffff880`01785000 fffff880`017cf000   fwpkclnt fwpkclnt.sys Tue Jul 14 00:21:08 2009 (4A5BC164)
fffff880`02ed2000 fffff880`02edf000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 13:17:04 2009 (4A1151C0)
fffff800`02fee000 fffff800`03037000   hal      hal.dll      Tue Jul 14 02:27:36 2009 (4A5BDF08)
fffff880`00e99000 fffff880`00ebd000   HDAudBus HDAudBus.sys Tue Jul 14 01:06:13 2009 (4A5BCBF5)
fffff880`03629000 fffff880`03642000   HIDCLASS HIDCLASS.SYS Tue Jul 14 01:06:21 2009 (4A5BCBFD)
fffff880`03642000 fffff880`0364a080   HIDPARSE HIDPARSE.SYS Tue Jul 14 01:06:17 2009 (4A5BCBF9)
fffff880`0361b000 fffff880`03629000   hidusb   hidusb.sys   Tue Jul 14 01:06:22 2009 (4A5BCBFE)
fffff880`017e9000 fffff880`017f2000   hwpolicy hwpolicy.sys Tue Jul 14 00:19:22 2009 (4A5BC0FA)
fffff880`0285c000 fffff880`0287a000   i8042prt i8042prt.sys Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`0104a000 fffff880`01166000   iaStor   iaStor.sys   Tue Oct 13 19:15:56 2009 (4AD4C3DC)
fffff880`02800000 fffff880`0285c000   itecir   itecir.sys   Mon Mar 09 08:58:47 2009 (49B4DA47)
fffff880`0287a000 fffff880`02889000   kbdclass kbdclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`0364b000 fffff880`03659000   kbdhid   kbdhid.sys   Tue Jul 14 01:00:20 2009 (4A5BCA94)
fffff800`00baf000 fffff800`00bb2000   kdcom    kdcom.dll    Mon Mar 14 11:05:09 2011 (4D7DF665)
fffff880`02f30000 fffff880`02f73000   ks       ks.sys       Thu Mar 04 04:32:25 2010 (4B8F37D9)
fffff880`015b5000 fffff880`015cf000   ksecdd   ksecdd.sys   Tue Jul 14 00:20:54 2009 (4A5BC156)
fffff880`0175a000 fffff880`01785000   ksecpkg  ksecpkg.sys  Fri Dec 11 06:03:32 2009 (4B21E0B4)
fffff880`00cd2000 fffff880`00d16000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Tue Jul 14 02:29:10 2009 (4A5BDF66)
fffff880`00ff1000 fffff880`01000000   mouclass mouclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`03659000 fffff880`03666000   mouhid   mouhid.sys   Tue Jul 14 01:00:20 2009 (4A5BCA94)
fffff880`00e7f000 fffff880`00e99000   mountmgr mountmgr.sys Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`01199000 fffff880`011a4000   msahci   msahci.sys   Sat Nov 14 04:36:50 2009 (4AFE33E2)
fffff880`01025000 fffff880`01030000   Msfs     Msfs.SYS     Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`00fd6000 fffff880`00fe0000   msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)
fffff880`0131c000 fffff880`0137a000   msrpc    msrpc.sys    Tue Jul 14 00:21:32 2009 (4A5BC17C)
fffff880`02f0f000 fffff880`02f1a000   mssmbios mssmbios.sys Tue Jul 14 00:31:10 2009 (4A5BC3BE)
fffff880`017d7000 fffff880`017e9000   mup      mup.sys      Tue Jul 14 00:23:45 2009 (4A5BC201)
fffff880`01608000 fffff880`016fa000   ndis     ndis.sys     Tue Jul 14 00:21:40 2009 (4A5BC184)
fffff880`016fa000 fffff880`0175a000   NETIO    NETIO.SYS    Tue Jul 14 00:21:46 2009 (4A5BC18A)
fffff880`01030000 fffff880`01041000   Npfs     Npfs.SYS     Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff800`02a11000 fffff800`02fee000   nt       ntkrnlmp.exe Wed Oct 27 03:43:09 2010 (4CC791BD)
fffff880`01412000 fffff880`015b5000   Ntfs     Ntfs.sys     Tue Jul 14 00:20:47 2009 (4A5BC14F)
fffff880`017f2000 fffff880`017fb000   Null     Null.SYS     Tue Jul 14 00:19:37 2009 (4A5BC109)
fffff880`00e40000 fffff880`00e55000   partmgr  partmgr.sys  Tue Jul 14 00:19:58 2009 (4A5BC11E)
fffff880`00e00000 fffff880`00e33000   pci      pci.sys      Tue Jul 14 00:19:51 2009 (4A5BC117)
fffff880`011a4000 fffff880`011b4000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`015cf000 fffff880`015e0000   pcw      pcw.sys      Tue Jul 14 00:19:27 2009 (4A5BC0FF)
fffff880`00d16000 fffff880`00d2a000   PSHED    PSHED.dll    Tue Jul 14 02:32:23 2009 (4A5BE027)
fffff880`0124c000 fffff880`01286000   rdyboost rdyboost.sys Tue Jul 14 00:34:34 2009 (4A5BC48A)
fffff880`0297a000 fffff880`02990000   rimmpx64 rimmpx64.sys Fri Oct 03 07:39:15 2008 (48E5BE13)
fffff880`02990000 fffff880`029a7000   rimspx64 rimspx64.sys Mon Mar 03 09:19:03 2008 (47CBC287)
fffff880`029a7000 fffff880`029fe000   rixdpx64 rixdpx64.sys Fri Jul 27 11:45:50 2007 (46A9CCDE)
fffff880`02f2e000 fffff880`02f2f480   swenum   swenum.sys   Tue Jul 14 01:00:18 2009 (4A5BCA92)
fffff880`02889000 fffff880`028da000   SynTP    SynTP.sys    Fri Oct 23 02:20:19 2009 (4AE104D3)
fffff880`01802000 fffff880`019ff000   tcpip    tcpip.sys    Mon Jun 14 04:39:04 2010 (4C15A458)
fffff880`02f1a000 fffff880`02f2e000   termdd   termdd.sys   Tue Jul 14 01:16:36 2009 (4A5BCE64)
fffff960`006c0000 fffff960`006ca000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`02f85000 fffff880`02f97000   umbus    umbus.sys    Tue Jul 14 01:06:56 2009 (4A5BCC20)
fffff880`037d4000 fffff880`037f1000   usbccgp  usbccgp.sys  Tue Jul 14 01:06:45 2009 (4A5BCC15)
fffff880`028da000 fffff880`028dbf00   USBD     USBD.SYS     Tue Jul 14 01:06:23 2009 (4A5BCBFF)
fffff880`00fe0000 fffff880`00ff1000   usbehci  usbehci.sys  Tue Jul 14 01:06:30 2009 (4A5BCC06)
fffff880`02f97000 fffff880`02ff1000   usbhub   usbhub.sys   Sat Sep 05 04:24:43 2009 (4AA1D9FB)
fffff880`028e6000 fffff880`0293c000   USBPORT  USBPORT.SYS  Tue Jul 14 01:06:31 2009 (4A5BCC07)
fffff880`03600000 fffff880`0361b000   USBSTOR  USBSTOR.SYS  Tue Jul 14 01:06:34 2009 (4A5BCC0A)
fffff880`00e33000 fffff880`00e40000   vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
fffff880`01400000 fffff880`0140e000   vga      vga.sys      Tue Jul 14 00:38:47 2009 (4A5BC587)
fffff880`01000000 fffff880`01025000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:38:51 2009 (4A5BC58B)
fffff880`00e6a000 fffff880`00e7f000   volmgr   volmgr.sys   Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`00d88000 fffff880`00de4000   volmgrx  volmgrx.sys  Tue Jul 14 00:20:33 2009 (4A5BC141)
fffff880`01200000 fffff880`0124c000   volsnap  volsnap.sys  Tue Jul 14 00:20:08 2009 (4A5BC128)
fffff880`013ed000 fffff880`013fd000   watchdog watchdog.sys Tue Jul 14 00:37:35 2009 (4A5BC53F)
fffff880`00ec3000 fffff880`00f67000   Wdf01000 Wdf01000.sys Tue Jul 14 00:22:07 2009 (4A5BC19F)
fffff880`00f67000 fffff880`00f76000   WDFLDR   WDFLDR.SYS   Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff960`00030000 fffff960`00340000   win32k   win32k.sys   unavailable (00000000)
fffff880`01041000 fffff880`0104a000   wmiacpi  wmiacpi.sys  Tue Jul 14 00:31:02 2009 (4A5BC3B6)
fffff880`00fcd000 fffff880`00fd6000   WMILIB   WMILIB.SYS   Tue Jul 14 00:19:51 2009 (4A5BC117)
fffff880`03666000 fffff880`03687000   WudfPf   WudfPf.sys   Tue Jul 14 01:05:37 2009 (4A5BCBD1)

Unloaded modules:
fffff880`02f73000 fffff880`02f85000   circlass.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00012000
fffff880`017cf000 fffff880`017d7000   spldr.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00008000
HTH.
My System SpecsSystem Spec
.

13 Apr 2011   #4
BravoBoy

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by usasma View Post
Please provide this info: https://www.sevenforums.com/crashes-d...tructions.html

Preliminary analysis of the info provided (I did the last 5 memory dumps) shows that the problem is caused by your Storage drivers (iaStor.sys). I'd suggest updating your storage drivers from http://downloadcenter.intel.com

More later, I'm late for work right now!
upon running this i got BSOD with system_service_exception message.

In reply to fimble, i cannot run TDSSkiller because i can only access a non administrator account and this program requires administrator clearance. However, i am able to run cmd through administrator (this is how i was able to bring you the dump files) so if there is and way i can run TDSSkiller through cmd it would really help me out
My System SpecsSystem Spec
13 Apr 2011   #5
BravoBoy

Windows 7 Home Premium 64bit
 
 

also very nooby question but how would i go about updating the drivers in question? (iaStor.sys, rimmpx64.sys, rimspx64.sys, rixdpx64.sys)
My System SpecsSystem Spec
13 Apr 2011   #6
fimble

windows 7 ultimate
 
 

To run TDSSKiller from cmd prompt you are supposed to be able to enter TDSSKiller.exe -l report.txt which should run TDSSKiller and save a report.

That didn't work for me though. By adding its path, in my case C:, it ran straight away. e.g. C:\TDSSKiller.exe -l report.txt Be aware that I did this from inside Windows. I'm hoping that's enough for you to run it.
Quote:
how would i go about updating the drivers in question?
The link I provided for the iastor.sys driver will take you to a page where you download an auto installer.

The Ricoh drivers will be a manual search of your PC or Mobo support sites.
My System SpecsSystem Spec
13 Apr 2011   #7
BravoBoy

Windows 7 Home Premium 64bit
 
 

Thank you SO much for this helpful reply! i have yet to try these but il update on the result.

In my case the file is located at the desktop, i would move it to the c: but the same administrator problems prevent me. I tried TDSSKiller.exe -1 report with no luck.
then adding the directory was slightly more complicated than c:\ i used c:\user\ian elsegood\desktop\tdsskiller\tdsskiller.exe -1 report.txt and got a message "the system cannot find the path specified" i have a feeling this is possibly more my fault that the computers. Also to check it is (in your example) c:\TDSSKiller.exe(space)-1(space)report.txt is this correct?
My System SpecsSystem Spec
13 Apr 2011   #8
fimble

windows 7 ultimate
 
 

Quote   Quote: Originally Posted by BravoBoy View Post
I tried TDSSKiller.exe -1 report with no luck.
then adding the directory was slightly more complicated than c:\ i used c:\user\ian elsegood\desktop\tdsskiller\tdsskiller.exe -1 report.txt and got a message "the system cannot find the path specified" i have a feeling this is possibly more my fault that the computers. Also to check it is (in your example) c:\TDSSKiller.exe(space)-1(space)report.txt is this correct?
I'd forget the report, it's a complication! For the record it is l, as in Llama, little lion and lucky me!
Use c:\userS\ian elsegood\desktop\tdsskiller\tdsskiller.exe

Note it is users , not user .

DAMN!! Late Edit!! Also if you do have a space in your user name use quote "" marks so:
"c:\userS\ian elsegood\desktop\tdsskiller\tdsskiller.exe"

Thats why I dropped mine in C:\. Keeps the cmd prompt short n sweet, although I recognise you are unable to do so.
My System SpecsSystem Spec
13 Apr 2011   #9
BravoBoy

Windows 7 Home Premium 64bit
 
 

' "c:\users\ian elsegood\desktop\tdsskiller\tdsskiller.exe"' is not recognized as an internal or external commands, operable program or batch file.... still somthing i must be doing wrong? Also in respect to the intel driver update utility is there a downloadable program that does the same thing because i am unable to boot in safe mode with networking, only safe mode so the computer has to internet connection
My System SpecsSystem Spec
13 Apr 2011   #10
fimble

windows 7 ultimate
 
 

Can you run a registry (.reg) file? If so, open notepad, copy paste this code:
Code:
Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\directory\shell\CMD]
@="Open Elevated Cmd"

[HKEY_CLASSES_ROOT\directory\shell\CMD\command]
@="cmd.exe /s /k pushd \"%V\""
Save as whatever.reg and double click it accept the warning (yes) then ok.
Now right click on the TDSSKiller folder and select "Open elevated cmd"
Now you should only have to type in TDSSKiller.exe and it will run. I'll admit I'm no expert on changing file paths in command prompt!
My System SpecsSystem Spec
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 BSOD irql problem help pl0x




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