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Windows 7: New build harrassment BSOD

14 Apr 2011   #1
g7g7g7g7

windows 7 home 64bit
 
 
New build harrassment BSOD

recently bought a new PC, it suffered a couple of BSOD then the graphics card stopped working. I asked for a replacement, got it installed today and after 3 hours another BSOD, I dont know the source of the problem and the people I bought the PC are useless. I'm attaching the minidump, if anyone has any ideas whats causing the problems please tell. I spend 600 on this PC and so far in two weeks I've only gotten about 5 hours of gaming out of it.


My System SpecsSystem Spec
.
14 Apr 2011   #2
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Did you test your RAM
RAM - Test with Memtest86+

STOP 0x116: VIDEO_TDR_ERROR troubleshooting
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8007036420, fffff88003c0740c, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+740c )

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8007036420, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88003c0740c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+740c
fffff880`03c0740c 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`01f5d9c8 fffff880`03ea2000 : 00000000`00000116 fffffa80`07036420 fffff880`03c0740c 00000000`00000000 : nt!KeBugCheckEx
fffff880`01f5d9d0 fffff880`03ea1d0a : fffff880`03c0740c fffffa80`07036420 fffffa80`06387c00 fffffa80`0633b010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`01f5da10 fffff880`03f48f07 : fffffa80`07036420 00000000`00000000 fffffa80`06387c00 fffffa80`0633b010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`01f5da40 fffff880`03f72b75 : 00000000`ffffffff 00000000`00047f0d 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`01f5db20 fffff880`03f712bb : 00000000`00000102 00000000`00000001 00000000`00047f0d 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`01f5db50 fffff880`03f442c6 : ffffffff`ff676980 fffffa80`0633b010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`01f5dbf0 fffff880`03f70e7a : 00000000`00000000 fffffa80`06381d50 00000000`00000080 fffffa80`0633b010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`01f5dd00 fffff800`02f287c6 : 00000000`fffffc32 fffffa80`06335060 fffffa80`0396e9e0 fffffa80`06335060 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`01f5dd40 fffff800`02c63c26 : fffff880`02d63180 fffffa80`06335060 fffff880`02d6dfc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`01f5dd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+740c
fffff880`03c0740c 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+740c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d76ff66

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
14 Apr 2011   #3
g7g7g7g7

windows 7 home 64bit
 
 

thanks it looks graphics related from all the ATI bumf on the page, I'll run the memtest now anyway.
My System SpecsSystem Spec
.

14 Apr 2011   #4
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by g7g7g7g7 View Post
thanks it looks graphics related from all the ATI bumf on the page, I'll run the memtest now anyway.
BC TDR116 is also caused by defective RAM or PSU
My System SpecsSystem Spec
14 Apr 2011   #5
g7g7g7g7

windows 7 home 64bit
 
 

do you think this could be caused by the power supply overheating?
My System SpecsSystem Spec
14 Apr 2011   #6
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by g7g7g7g7 View Post
do you think this could be caused by the power supply overheating?
PSU rarely overheats so I don't think its the cause
My System SpecsSystem Spec
14 Apr 2011   #7
g7g7g7g7

windows 7 home 64bit
 
 

cheers for that, I'll run some tests for now.
My System SpecsSystem Spec
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 New build harrassment BSOD




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