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Windows 7: RANDOM bsod's

16 Apr 2011   #1
DanbhoY

Windows7 Home Premium 64bit
 
 
RANDOM bsod's

Hi i recently got an ACER Aspire X3400 PC its about a couple of months old and i have been gettin random bsod's for the past wekk or so.I have followed the instructions for this post and hope you guys can help me as its annoying with the pc being so new and all.My specs are - Windows 7 Home Premium 64 Bit - AMD II X3 435 2.90Ghz - 4Gb Mem - Nvidia 9200 which is onboard. 1Tb HDD. I have reverted back to fresh install using a boot cd and it keeps happening - all i install is my mobile broadband dongle.

Thanks for any help.

David.


My System SpecsSystem Spec
.
16 Apr 2011   #2
Minotar

Windows 7 Ultimate 64bit
 
 

Hi and welcome to SF

Had a look through the DMPs and they seem to be blaming storport.sys
Code:
Unable to load image \SystemRoot\system32\DRIVERS\nvstor64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvstor64.sys
*** ERROR: Module load completed but symbols could not be loaded for nvstor64.sys
Probably caused by : storport.sys ( storport!StorPortNotification+3d )
This is Windows drive and therfore unlikely to be the casue so I took a closer look at the Stack and found this

Code:
 nt!KeBugCheckEx
fffff800`0355ea00 fffff800`01ec60e0 : 00000000`00000007 fffffa80`040791b0 fffffa80`04b575f8 fffff880`02640f79 : nt!KiBugCheckDispatch+0x69
fffff800`0355eb40 fffff880`010400ed : 00000000`00000004 1614bf1b`16000000 00000000`00000013 00000000`00000004 : nt!KiPageFault+0x260
fffff800`0355ecd0 fffff880`00da53e1 : fffffa80`00000000 fffffa80`0407b008 fffff880`03c0d6f0 00000000`00000000 : storport!StorPortNotification+0x3d
fffff800`0355ed50 fffffa80`00000000 : fffffa80`0407b008 fffff880`03c0d6f0 00000000`00000000 00000000`00000210 : nvstor64+0x53e1
fffff800`0355ed58 fffffa80`0407b008 : fffff880`03c0d6f0 00000000`00000000 00000000`00000210 fffff880`00dad6bf : 0xfffffa80`00000000
fffff800`0355ed60 fffff880`03c0d6f0 : 00000000`00000000 00000000`00000210 fffff880`00dad6bf fffff880`023e0380 : 0xfffffa80`0407b008
fffff800`0355ed68 00000000`00000000 : 00000000`00000210 fffff880`00dad6bf fffff880`023e0380 fffff880`023e0380 : 0xfffff880`03c0d6f0
Scroll Right and you can see nvstor triggered the storport.
Nvstor64 is a Nvidia storage Driver
So I checked the driver for nvstor64.sys and found it is out of date
Code:
nvstor64 nvstor64.sys Thu Apr 30 02:57:30 2009 (49F9058A)
You can download your drivers here Nvidia Driver Download

Also I'd suggest updating to Windows Service Pack 1

If your still getting BSOD's try running Driver Verifier
It may highlight the problem if it persists.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Dan\Desktop\Windows_NT6_BSOD_jcgriff2\041611-21824-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (3 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`01e56000 PsLoadedModuleList = 0xfffff800`02093e50
Debug session time: Sat Apr 16 14:41:48.526 2011 (GMT+1)
System Uptime: 0 days 0:00:32.276
Loading Kernel Symbols
...............................................................
..........................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {68, 2, 0, fffff880010400ed}

Unable to load image \SystemRoot\system32\DRIVERS\nvstor64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvstor64.sys
*** ERROR: Module load completed but symbols could not be loaded for nvstor64.sys
Probably caused by : storport.sys ( storport!StorPortNotification+3d )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000068, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880010400ed, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800020fe0e0
 0000000000000068 

CURRENT_IRQL:  2

FAULTING_IP: 
storport!StorPortNotification+3d
fffff880`010400ed 488b4268        mov     rax,qword ptr [rdx+68h]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  csrss.exe

TRAP_FRAME:  fffff8000355eb40 -- (.trap 0xfffff8000355eb40)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff88003c0d6f0 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880010400ed rsp=fffff8000355ecd0 rbp=0000000000000000
 r8=fffff88003c0d6f0  r9=fffff8000355ed60 r10=fffffa800407b008
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
storport!StorPortNotification+0x3d:
fffff880`010400ed 488b4268        mov     rax,qword ptr [rdx+68h] ds:6930:00000000`00000068=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80001ec7469 to fffff80001ec7f00

STACK_TEXT:  
fffff800`0355e9f8 fffff800`01ec7469 : 00000000`0000000a 00000000`00000068 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff800`0355ea00 fffff800`01ec60e0 : 00000000`00000007 fffffa80`040791b0 fffffa80`04b575f8 fffff880`02640f79 : nt!KiBugCheckDispatch+0x69
fffff800`0355eb40 fffff880`010400ed : 00000000`00000004 1614bf1b`16000000 00000000`00000013 00000000`00000004 : nt!KiPageFault+0x260
fffff800`0355ecd0 fffff880`00da53e1 : fffffa80`00000000 fffffa80`0407b008 fffff880`03c0d6f0 00000000`00000000 : storport!StorPortNotification+0x3d
fffff800`0355ed50 fffffa80`00000000 : fffffa80`0407b008 fffff880`03c0d6f0 00000000`00000000 00000000`00000210 : nvstor64+0x53e1
fffff800`0355ed58 fffffa80`0407b008 : fffff880`03c0d6f0 00000000`00000000 00000000`00000210 fffff880`00dad6bf : 0xfffffa80`00000000
fffff800`0355ed60 fffff880`03c0d6f0 : 00000000`00000000 00000000`00000210 fffff880`00dad6bf fffff880`023e0380 : 0xfffffa80`0407b008
fffff800`0355ed68 00000000`00000000 : 00000000`00000210 fffff880`00dad6bf fffff880`023e0380 fffff880`023e0380 : 0xfffff880`03c0d6f0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
storport!StorPortNotification+3d
fffff880`010400ed 488b4268        mov     rax,qword ptr [rdx+68h]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  storport!StorPortNotification+3d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: storport

IMAGE_NAME:  storport.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcace

FAILURE_BUCKET_ID:  X64_0xD1_storport!StorPortNotification+3d

BUCKET_ID:  X64_0xD1_storport!StorPortNotification+3d

Followup: MachineOwner
---------

0: kd> lmntsm
start             end                 module name
fffff880`00f7d000 fffff880`00fd4000   ACPI     ACPI.sys     Tue Jul 14 00:19:34 2009 (4A5BC106)
fffff880`010a1000 fffff880`010ac000   amdxata  amdxata.sys  Tue May 19 18:56:59 2009 (4A12F2EB)
fffff880`00cda000 fffff880`00ce3000   atapi    atapi.sys    Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`00d76000 fffff880`00da0000   ataport  ataport.SYS  Tue Jul 14 00:19:52 2009 (4A5BC118)
fffff880`019f7000 fffff880`019fe000   Beep     Beep.SYS     Tue Jul 14 01:00:13 2009 (4A5BCA8D)
fffff880`026f9000 fffff880`0270a000   blbdrive blbdrive.sys Tue Jul 14 00:35:59 2009 (4A5BC4DF)
fffff880`026c6000 fffff880`026f0000   cdrom    cdrom.sys    Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Tue Jul 14 02:32:13 2009 (4A5BE01D)
fffff880`01850000 fffff880`01880000   CLASSPNP CLASSPNP.SYS Tue Jul 14 00:19:58 2009 (4A5BC11E)
fffff880`00d18000 fffff880`00d76000   CLFS     CLFS.SYS     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`0141b000 fffff880`0148e000   cng      cng.sys      Tue Jul 14 00:49:40 2009 (4A5BC814)
fffff880`0270a000 fffff880`0271a000   CompositeBus CompositeBus.sys Tue Jul 14 01:00:33 2009 (4A5BCAA1)
fffff880`033d1000 fffff880`033df000   crashdmp crashdmp.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
fffff880`0183a000 fffff880`01850000   disk     disk.sys     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`033df000 fffff880`033e9000   dump_diskdump dump_diskdump.sys Tue Jul 14 01:01:00 2009 (4A5BCABC)
fffff880`0323d000 fffff880`03250000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
fffff880`03200000 fffff880`0323d000   dump_nvstor64 dump_nvstor64.sys Thu Apr 30 02:57:30 2009 (49F9058A)
fffff880`0334e000 fffff880`0335a000   Dxapi    Dxapi.sys    Tue Jul 14 00:38:28 2009 (4A5BC574)
fffff960`00580000 fffff960`0059e000   dxg      dxg.sys      Tue Jul 14 00:38:28 2009 (4A5BC574)
fffff880`010f8000 fffff880`0110c000   fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
fffff880`010ac000 fffff880`010f8000   fltmgr   fltmgr.sys   Tue Jul 14 00:19:59 2009 (4A5BC11F)
fffff960`008d0000 fffff960`008d9000   framebuf framebuf.dll Tue Jul 14 00:38:47 2009 (4A5BC587)
fffff880`0149f000 fffff880`014a9000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 00:19:45 2009 (4A5BC111)
fffff880`01800000 fffff880`0183a000   fvevol   fvevol.sys   Tue Jul 14 00:22:15 2009 (4A5BC1A7)
fffff880`018ab000 fffff880`018f5000   fwpkclnt fwpkclnt.sys Tue Jul 14 00:21:08 2009 (4A5BC164)
fffff800`01e0d000 fffff800`01e56000   hal      hal.dll      Tue Jul 14 02:27:36 2009 (4A5BDF08)
fffff880`026a2000 fffff880`026c6000   HDAudBus HDAudBus.sys Tue Jul 14 01:06:13 2009 (4A5BCBF5)
fffff880`03368000 fffff880`03381000   HIDCLASS HIDCLASS.SYS Tue Jul 14 01:06:21 2009 (4A5BCBFD)
fffff880`03381000 fffff880`03389080   HIDPARSE HIDPARSE.SYS Tue Jul 14 01:06:17 2009 (4A5BCBF9)
fffff880`0335a000 fffff880`03368000   hidusb   hidusb.sys   Tue Jul 14 01:06:22 2009 (4A5BCBFE)
fffff880`019e5000 fffff880`019ee000   hwpolicy hwpolicy.sys Tue Jul 14 00:19:22 2009 (4A5BC0FA)
fffff880`01142000 fffff880`01160000   i8042prt i8042prt.sys Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`01160000 fffff880`0116f000   kbdclass kbdclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff800`00b9f000 fffff800`00ba2000   kdcom    kdcom.dll    Thu Apr 14 00:31:01 2011 (4DA63235)
fffff880`0273b000 fffff880`0277e000   ks       ks.sys       Tue Jul 14 01:00:31 2009 (4A5BCA9F)
fffff880`013a5000 fffff880`013bf000   ksecdd   ksecdd.sys   Tue Jul 14 00:20:54 2009 (4A5BC156)
fffff880`013bf000 fffff880`013ea000   ksecpkg  ksecpkg.sys  Tue Jul 14 00:50:34 2009 (4A5BC84A)
fffff880`00cf7000 fffff880`00d04000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Tue Jul 14 02:29:09 2009 (4A5BDF65)
fffff880`018f5000 fffff880`01937400   mfewfpk  mfewfpk.sys  Wed Dec 09 21:05:04 2009 (4B201100)
fffff880`0116f000 fffff880`0117e000   mouclass mouclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`0338c000 fffff880`03399000   mouhid   mouhid.sys   Tue Jul 14 01:00:20 2009 (4A5BCA94)
fffff880`00cc0000 fffff880`00cda000   mountmgr mountmgr.sys Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`0140e000 fffff880`01419000   Msfs     Msfs.SYS     Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`00fdd000 fffff880`00fe7000   msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)
fffff880`0118b000 fffff880`011e9000   msrpc    msrpc.sys    Tue Jul 14 00:21:32 2009 (4A5BC17C)
fffff880`0271a000 fffff880`02725000   mssmbios mssmbios.sys Tue Jul 14 00:31:10 2009 (4A5BC3BE)
fffff880`019d3000 fffff880`019e5000   mup      mup.sys      Tue Jul 14 00:23:45 2009 (4A5BC201)
fffff880`014a9000 fffff880`0159b000   ndis     ndis.sys     Tue Jul 14 00:21:40 2009 (4A5BC184)
fffff880`0159b000 fffff880`015fb000   NETIO    NETIO.SYS    Tue Jul 14 00:21:46 2009 (4A5BC18A)
fffff880`01131000 fffff880`01142000   Npfs     Npfs.SYS     Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff800`01e56000 fffff800`02433000   nt       ntkrnlmp.exe Tue Jul 14 00:40:48 2009 (4A5BC600)
fffff880`01202000 fffff880`013a5000   Ntfs     Ntfs.sys     Tue Jul 14 00:20:47 2009 (4A5BC14F)
fffff880`019ee000 fffff880`019f7000   Null     Null.SYS     Tue Jul 14 00:19:37 2009 (4A5BC109)
fffff880`0117e000 fffff880`01189000   nvsmu    nvsmu.sys    Sat Apr 25 04:07:14 2009 (49F27E62)
fffff880`00da0000 fffff880`00ddd000   nvstor64 nvstor64.sys Thu Apr 30 02:57:30 2009 (49F9058A)
fffff880`00e40000 fffff880`00e55000   partmgr  partmgr.sys  Tue Jul 14 00:19:58 2009 (4A5BC11E)
fffff880`00e00000 fffff880`00e33000   pci      pci.sys      Tue Jul 14 00:19:51 2009 (4A5BC117)
fffff880`00fe7000 fffff880`00fee000   pciide   pciide.sys   Tue Jul 14 00:19:49 2009 (4A5BC115)
fffff880`00fee000 fffff880`00ffe000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`0148e000 fffff880`0149f000   pcw      pcw.sys      Tue Jul 14 00:19:27 2009 (4A5BC0FF)
fffff880`00d04000 fffff880`00d18000   PSHED    PSHED.dll    Tue Jul 14 02:32:23 2009 (4A5BE027)
fffff880`01999000 fffff880`019d3000   rdyboost rdyboost.sys Tue Jul 14 00:34:34 2009 (4A5BC48A)
fffff880`0103f000 fffff880`010a1000   storport storport.sys Tue Jul 14 01:01:18 2009 (4A5BCACE)
fffff880`02739000 fffff880`0273a480   swenum   swenum.sys   Tue Jul 14 01:00:18 2009 (4A5BCA92)
fffff880`01600000 fffff880`017fd000   tcpip    tcpip.sys    Tue Jul 14 00:25:34 2009 (4A5BC26E)
fffff880`01938000 fffff880`01945000   TDI      TDI.SYS      Tue Jul 14 00:21:18 2009 (4A5BC16E)
fffff880`02725000 fffff880`02739000   termdd   termdd.sys   Tue Jul 14 01:16:36 2009 (4A5BCE64)
fffff960`006d0000 fffff960`006da000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`032fa000 fffff880`0334e000   udfs     udfs.sys     Tue Jul 14 00:23:37 2009 (4A5BC1F9)
fffff880`0277e000 fffff880`02790000   umbus    umbus.sys    Tue Jul 14 01:06:56 2009 (4A5BCC20)
fffff880`033b4000 fffff880`033d1000   usbccgp  usbccgp.sys  Tue Jul 14 01:06:45 2009 (4A5BCC15)
fffff880`0338a000 fffff880`0338bf00   USBD     USBD.SYS     Tue Jul 14 01:06:23 2009 (4A5BCBFF)
fffff880`02691000 fffff880`026a2000   usbehci  usbehci.sys  Tue Jul 14 01:06:30 2009 (4A5BCC06)
fffff880`02790000 fffff880`027ea000   usbhub   usbhub.sys   Tue Jul 14 01:07:09 2009 (4A5BCC2D)
fffff880`011e9000 fffff880`011f4000   usbohci  usbohci.sys  Tue Jul 14 01:06:30 2009 (4A5BCC06)
fffff880`0263b000 fffff880`02691000   USBPORT  USBPORT.SYS  Tue Jul 14 01:06:31 2009 (4A5BCC07)
fffff880`03399000 fffff880`033b4000   USBSTOR  USBSTOR.SYS  Tue Jul 14 01:06:34 2009 (4A5BCC0A)
fffff880`00e33000 fffff880`00e40000   vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
fffff880`01400000 fffff880`0140e000   vga      vga.sys      Tue Jul 14 00:38:47 2009 (4A5BC587)
fffff880`0110c000 fffff880`01131000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:38:51 2009 (4A5BC58B)
fffff880`00e55000 fffff880`00e6a000   volmgr   volmgr.sys   Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`00e6a000 fffff880`00ec6000   volmgrx  volmgrx.sys  Tue Jul 14 00:20:33 2009 (4A5BC141)
fffff880`01945000 fffff880`01991000   volsnap  volsnap.sys  Tue Jul 14 00:20:08 2009 (4A5BC128)
fffff880`013ea000 fffff880`013fa000   watchdog watchdog.sys Tue Jul 14 00:37:35 2009 (4A5BC53F)
fffff880`00eca000 fffff880`00f6e000   Wdf01000 Wdf01000.sys Tue Jul 14 00:22:07 2009 (4A5BC19F)
fffff880`00f6e000 fffff880`00f7d000   WDFLDR   WDFLDR.SYS   Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff960`000f0000 fffff960`003ff000   win32k   win32k.sys   Tue Jul 14 00:40:16 2009 (4A5BC5E0)
fffff880`026f0000 fffff880`026f9000   wmiacpi  wmiacpi.sys  Tue Jul 14 00:31:02 2009 (4A5BC3B6)
fffff880`00fd4000 fffff880`00fdd000   WMILIB   WMILIB.SYS   Tue Jul 14 00:19:51 2009 (4A5BC117)
fffff880`03250000 fffff880`03271000   WudfPf   WudfPf.sys   Tue Jul 14 01:05:37 2009 (4A5BCBD1)

Unloaded modules:
fffff880`01880000 fffff880`0188e000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0188e000 fffff880`01898000   dump_storpor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01000000 fffff880`0103d000   dump_nvstor6
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01898000 fffff880`018ab000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01991000 fffff880`01999000   spldr.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0110c000 fffff880`0118b000   mfehidk.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
My System SpecsSystem Spec
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