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Windows 7: BSOD..kindly help me

22 Apr 2011   #11
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit

Hi there,

This time it's Direct X driver. Follow this guide and attach the files

This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88004020d90, The address that the exception occurred at
Arg3: fffff880021356a8, Exception Record Address
Arg4: fffff88002134f10, Context Record Address

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

fffff880`04020d90 8b4810          mov     ecx,dword ptr [rax+10h]

EXCEPTION_RECORD:  fffff880021356a8 -- (.exr 0xfffff880021356a8)
ExceptionAddress: fffff88004020d90 (dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+0x00000000000000c4)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  fffff88002134f10 -- (.cxr 0xfffff88002134f10)
rax=00035d4c0001cc3a rbx=fffff8a0093e5770 rcx=fffffa8005c9b000
rdx=fffffa8005076f20 rsi=fffffa8005c9b000 rdi=fffffa8005c9b000
rip=fffff88004020d90 rsp=fffff880021358e0 rbp=fffffa8006069410
 r8=fffffa8005f33601  r9=0000000000000000 r10=0000000000000000
r11=0000000000000033 r12=fffffa8005076f20 r13=0000000000000001
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
fffff880`04020d90 8b4810          mov     ecx,dword ptr [rax+10h] ds:002b:00035d4c`0001cc4a=????????
Resetting default scope





ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002aba0e0

fffff880`04020d90 8b4810          mov     ecx,dword ptr [rax+10h]


LAST_CONTROL_TRANSFER:  from fffff8800401ded3 to fffff88004020d90

fffff880`021358e0 fffff880`0401ded3 : 00000000`00000000 fffffa80`0697f158 00000000`00000008 00000000`00000000 : dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+0xc4
fffff880`02135910 fffff880`0403865d : 00000000`00000000 fffff8a0`03c6f800 fffffa80`00000000 fffffa80`05f336f0 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x43f
fffff880`02135ae0 fffff880`04038398 : fffff800`00b96080 fffff880`04037d00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
fffff880`02135cd0 fffff880`04037e96 : 00000000`00000000 fffffa80`061a8d50 00000000`00000080 fffffa80`05c6b010 : dxgmms1!VidSchiSubmitQueueCommand+0x50
fffff880`02135d00 fffff800`02b26c06 : 00000000`022844e4 fffffa80`05b8ab60 fffffa80`03973890 fffffa80`05b8ab60 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`02135d40 fffff800`02860c26 : fffff800`029fce80 fffffa80`05b8ab60 fffff800`02a0ac40 fffff880`01219534 : nt!PspSystemThreadStartup+0x5a
fffff880`02135d80 00000000`00000000 : fffff880`02136000 fffff880`02130000 fffff880`02135690 00000000`00000000 : nt!KxStartSystemThread+0x16


SYMBOL_NAME:  dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+c4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys


STACK_COMMAND:  .cxr 0xfffff88002134f10 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+c4

BUCKET_ID:  X64_0x7E_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+c4

Followup: MachineOwner

My System SpecsSystem Spec
22 Apr 2011   #12

Windows 7 ultimate x64

done that good sire.
My System SpecsSystem Spec
22 Apr 2011   #13
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit

Quote   Quote: Originally Posted by eraserhead View Post
done that good sire.
There are few files missing in the list. Make sure all the files are attached
My System SpecsSystem Spec

22 Apr 2011   #14

Windows 7 ultimate x64

I have included and double checked everything that the program generated...
System specs-

AMD Phenom II X4 810BE
Biostar TA790GXB A2+
Transcend 2x2GB DDR2 800MHz
Cooler Master Real Power 460W
Cooler Master Elite 335
Western Digital 500GB SATA
iBall Cherry Wired Combo
Altec Lansing BX1221
Samsung 2233 22" LCD
Sapphire Radeon HD4850 512MB DDR3
iBall Pen Tablet 4030U
My System SpecsSystem Spec
22 Apr 2011   #15

Windows 7 ultimate x64

its running WIndows 7 Ultimate x64 Retail.. Installed it on new Hard drive one week ago..
System is around 1.6 yrs old..
My System SpecsSystem Spec
22 Apr 2011   #16
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit

Hi there,

Run this Tool SF Diagnostic Tool - Using for Troubleshooting and run all the options
My System SpecsSystem Spec
22 Apr 2011   #17

Windows 7 ultimate x64

Hope this is good.
My System SpecsSystem Spec
23 Apr 2011   #18

Windows 7 ultimate x64

1 new bSOD with new error- bad_pooler_header
My System SpecsSystem Spec

 BSOD..kindly help me

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