BSOD..kindly help me

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  1. eraserhead
    Posts : 20
    Windows 7 ultimate x64
       New #1

    BSOD..kindly help me


    Hi,
    I'm getting regular BSOD with the latest one being

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF88004C363FC
    BCP3: FFFFF880025C2400
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\042111-15646-01.dmp
    C:\Users\Aashay\AppData\Local\Temp\WER-24211-0.sysdata.xml


    I cant seem to attach these files as it says I dont have admin rights even though I'm the administrator.

    I think it is ATI related as during crash it says something about ATIKMDAG.SYS

    I know you will probably need more info. If someone can help me attach these files, I'll be glad to do so.

    Please help me. Its a humble request.

    Thanks
      My Computer
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  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    eraserhead said:
    Hi,
    I'm getting regular BSOD with the latest one being

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF88004C363FC
    BCP3: FFFFF880025C2400
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\042111-15646-01.dmp
    C:\Users\Aashay\AppData\Local\Temp\WER-24211-0.sysdata.xml


    I cant seem to attach these files as it says I dont have admin rights even though I'm the administrator.

    I think it is ATI related as during crash it says something about ATIKMDAG.SYS

    I know you will probably need more info. If someone can help me attach these files, I'll be glad to do so.

    Please help me. Its a humble request.

    Thanks





    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.



    To ensure minidumps are enabled:

    Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    Under the Advanced tab, click on the Startup and Recovery Settings... button.
    Ensure that Automatically restart is unchecked.
    Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    OK your way out.
    Reboot if changes have been made.
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  4. eraserhead
    Posts : 20
    Windows 7 ultimate x64
    Thread Starter
       New #3

    Sorry and thanks for the info. Here it is good Sir.
      My Computer
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  6. eraserhead
    Posts : 20
    Windows 7 ultimate x64
    Thread Starter
       New #4

    bumping cz this forum is totally rocking at helping out people..
      My Computer
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  7. Capt.Jack Sparrow
    Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       New #5

    Hi there! Welcome to SF!

    Seems like atikmdag.sys i.e. ATI Display card drivers are causing the problem. I would recommend to remove the existing drivers and download a fresh copy and install it.

    Follow this guide nVidia Driver Cleanup Guide | Captain Debugger even it's for nVidia it works for ATI as well

    Bugcheck:
    Code:
    SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88004c363fc, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880025c2400, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP: 
atikmdag+40b3fc
fffff880`04c363fc 4123d7          and     edx,r15d

CONTEXT:  fffff880025c2400 -- (.cxr 0xfffff880025c2400)
rax=0000000000000000 rbx=0000000000000001 rcx=0000000000000000
rdx=0000000000000000 rsi=fffff880025c33e0 rdi=0000000000000000
rip=fffff88004c363fc rsp=fffff880025c2dd0 rbp=fffffa8005bc1000
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=fffff880025c3070 r12=0000000000000000 r13=0000000000000000
r14=fffffa8005c6a000 r15=0000000000000001
iopl=0         nv up ei pl zr ac po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010256
atikmdag+0x40b3fc:
fffff880`04c363fc 4123d7          and     edx,r15d
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  firefox.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88004c363fc

STACK_TEXT:  
fffff880`025c2dd0 00000000`00000000 : 00000000`00000000 fffffa80`05bc1000 fffffa80`04981800 00000000`00000000 : atikmdag+0x40b3fc


FOLLOWUP_IP: 
atikmdag+40b3fc
fffff880`04c363fc 4123d7          and     edx,r15d

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+40b3fc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d7702d1

STACK_COMMAND:  .cxr 0xfffff880025c2400 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+40b3fc

BUCKET_ID:  X64_0x3B_atikmdag+40b3fc

Followup: MachineOwner
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  8. eraserhead
    Posts : 20
    Windows 7 ultimate x64
    Thread Starter
       New #6

    Thanks mr.sparrow. I shall do it and report back to you.
    1 tiny question- Did the other dumps happen cz of ATI too? cz I just freshly installed windows 7 on new hard drive and it automatically installed drivers for it..

    Why is the rum gone? :)
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  10. Capt.Jack Sparrow
    Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       New #7

    eraserhead said:
    Thanks mr.sparrow. I shall do it and report back to you.
    1 tiny question- Did the other dumps happen cz of ATI too? cz I just freshly installed windows 7 on new hard drive and it automatically installed drivers for it..

    Why is the rum gone? :)
    Most of them showed ATI. The main reason why this happen could be automatically installed drivers
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  11. eraserhead
    Posts : 20
    Windows 7 ultimate x64
    Thread Starter
       New #8

    Hey I followed the instructions and did what you said.
    However even after driversweep and rebooting..It shows 3 directories as ATI's. In LocalData and Program files
    Though no files in it.
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  12. Capt.Jack Sparrow
    Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       New #9

    eraserhead said:
    Hey I followed the instructions and did what you said.
    However even after driversweep and rebooting..It shows 3 directories as ATI's. In LocalData and Program files
    Though no files in it.
    Hi there,

    The dump are still pointing to same files. Run few stress test,

    STOP 0x116: VIDEO_TDR_ERROR troubleshooting

    Code:
    SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880046992aa, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88007f73e10, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP: 
atikmdag+3d2aa
fffff880`046992aa 4889442450      mov     qword ptr [rsp+50h],rax

CONTEXT:  fffff88007f73e10 -- (.cxr 0xfffff88007f73e10)
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000001
rdx=0000000000000000 rsi=fffff88007f74e80 rdi=0000000000000000
rip=fffff880046992aa rsp=fffff88007f747e0 rbp=fffffa80066e2360
 r8=0000000000000000  r9=0000000000000000 r10=fffff8a008197b00
r11=fffff88007f74988 r12=0000000000000001 r13=fffffa800677a840
r14=fffffa80042d5480 r15=fffffa8006037280
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0x3d2aa:
fffff880`046992aa 4889442450      mov     qword ptr [rsp+50h],rax ss:0018:fffff880`07f74830=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  firefox.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880046992aa

STACK_TEXT:  
fffff880`07f747e0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x3d2aa


FOLLOWUP_IP: 
atikmdag+3d2aa
fffff880`046992aa 4889442450      mov     qword ptr [rsp+50h],rax

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+3d2aa

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d7702d1

STACK_COMMAND:  .cxr 0xfffff88007f73e10 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+3d2aa

BUCKET_ID:  X64_0x3B_atikmdag+3d2aa

Followup: MachineOwner
---------
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  13. eraserhead
    Posts : 20
    Windows 7 ultimate x64
    Thread Starter
       New #10

    Hey FUr test seems ok. But one more BSOD...
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