Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Automatic reboot

21 Apr 2011   #1

Windows 7 Professional
Automatic reboot

I have a Dell Inspiron 580 with i5, 8GB RAM, 1GB Video card. Periodically, the computer will reboot on its own. I've been working with Dell support, and their indication is it is not a hardware issue. They seem to believe it is a software issue. I've just re-installed the operating system, Windows 7 Home Edition, and installed Office 2010 and Norton Antivirus 2011. These are the only applications I've installed since re-installing Windows. While having IE8 and Microsoft Outlook 2010 open, the computer rebooted. When it reboots, the screen comes up recognizing the system did not shut down correctly, and gives you the option of starting windows, running diagnostics, etc. Once windows has started there are no problems. Any thoughts??

My System SpecsSystem Spec
21 Apr 2011   #2


If you look in Event Viewer, can you find any related error messages in either Application or System logs?

$2 bucks it's norton related :P
My System SpecsSystem Spec
21 Apr 2011   #3
Mike Connor

Several, including Windows 7 x64 Ultimate

Indeed, I think it's most likely a hardware problem, and DELL should give you a new one that works, which is probably why they think it is a software problem! :)

Just to be certain, throw the Norton stuff away. If it still happens, it's almost certainly hardware.

Regards....Mike Connor
My System SpecsSystem Spec

21 Apr 2011   #4
PooMan UK

Windows 7 Ultimate 64bit

Often unexpected restarts can be caused by many things from a faulty power supply to dodgy ram, so it can be very hard to trouble shoot. Have you tried looking at your reliability monitor which might narrow it down a bit.

You might also want to try running the System File Checker to make sure you dont have a corrupted file.

To do this, click on the Start orb and type cmd.exe in the Start Search box. Rightclick on it and choose "Run as Administrator". Once the Command Prompt opens, type
"sfc /scannow" without the quotes and hit Enter. The System File Checker will start. It might take a while to complete so be patient. Reboot when it has completed.

My System SpecsSystem Spec
21 Apr 2011   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit might have automatic restart enabled and you are getting BSODs and you don't know it. Make sure it is disabled by going typing advanced system settings in the start search and hitting enter. Click settings under startup and recovery. Make sure automatic restart is not checked and write event to system log is checked. Hit ok and then hit apply. The next time the computer crashes, instead of restarting, you will get a blue screen.
My System SpecsSystem Spec
22 Apr 2011   #6

Windows 7 Professional

Thanks for all the suggestions. Dell has decided to replace the HD, motherboard, and the heat sink. We'll see what happens.
My System SpecsSystem Spec

 Automatic reboot

Thread Tools

Similar help and support threads
Thread Forum
Automatic reboot task using Shutdown - will not fire
Howdy, I am trying to setup a simple Task Scheduler task to restart my HTPC every day at as specific time - but so far - no action on the task actually running. I have the task setup correctly (I believe) it's calling: C:\Windows\System32\shutdown.exe with the following arguments –r –f...
General Discussion
Automatic update fails on reboot
My PC keeps bugging me to shut down for an important update and I keep postponing it for 4 hours, until I can't stand it any more. So three times in a row I have let it do the stupid update, and every time it gets to where it should be finishing up, it says it could not complete the update and is...
Windows Updates & Activation
Win7 Automatic Reboot (All New Hardware)
Hi all, I've just put together a new PC, but an having a problem with it rebooting itself. It usually happens within 3-30min of the system starting up. The setup is a brand new MOBO, CPU, PSU, RAM, HDD and DVD-RW. I'm using an older GPU. My specs: OS - Windows 7 Home Premium 64bit CPU -...
BSOD Help and Support
Automatic reboot
Hi, my PC reboots automaticly without having permission. It's a Asus Barebone V6-P5G31E with a Core 2 Duo processor. I removed all unnecessary hardware, but still problems... I tried latest drivers... I returned it to the store where I bought it, they changed alot:
BSOD Help and Support
Windows 7 Freeze+Sound Distortion=Automatic Reboot?
Hey all, I'm having problems with my new(ish) computer. Basically, it's started a strange thing where it suddenly runs slowly, that is, the mouse moves very jerkily and the sound becomes slow and distorted. It then completely freezes for a few seconds and automatically restarts. Usually, after...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 21:08.
Twitter Facebook Google+