Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 BSOD

22 Apr 2011   #1
Mulletdude

windows 7 home 32bit
 
 
Windows 7 BSOD

Windows 7 full retail
Installed for a bit over a month
Home-built computer
Oldest hardware is the motherboard & processor (@ 4 years)
The PSU, Videocard, and memory are <6months old.

I've had these random hangs in my computer for a while now, I usually have been putting up with them but I actually got a crash dump for this finally, so I'm seeking help.

When the computer crashes it literally just stops. Whatever I was doing doesn't matter. I've noticed it happen more frequently when playing games, but it also hangs while just staring at my background. I have found no pattern in the crashes, and I've taken my computer apart and cleaned the components (as best I can).

Attached are the files requested, and a full breakdown of my system is in my profile.


My System SpecsSystem Spec
.
22 Apr 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Mulletdude View Post
Windows 7 full retail
Installed for a bit over a month
Home-built computer
Oldest hardware is the motherboard & processor (@ 4 years)
The PSU, Videocard, and memory are <6months old.

I've had these random hangs in my computer for a while now, I usually have been putting up with them but I actually got a crash dump for this finally, so I'm seeking help.

When the computer crashes it literally just stops. Whatever I was doing doesn't matter. I've noticed it happen more frequently when playing games, but it also hangs while just staring at my background. I have found no pattern in the crashes, and I've taken my computer apart and cleaned the components (as best I can).



Attached are the files requested, and a full breakdown of my system is in my profile.


To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.



To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
My System SpecsSystem Spec
22 Apr 2011   #3
Mulletdude

windows 7 home 32bit
 
 

Uploaded to main post. It was set to kernel dump, not sure if that is going to change anything.
My System SpecsSystem Spec
.

22 Apr 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Mulletdude View Post
Windows 7 full retail
Installed for a bit over a month
Home-built computer
Oldest hardware is the motherboard & processor (@ 4 years)
The PSU, Videocard, and memory are <6months old.

I've had these random hangs in my computer for a while now, I usually have been putting up with them but I actually got a crash dump for this finally, so I'm seeking help.

When the computer crashes it literally just stops. Whatever I was doing doesn't matter. I've noticed it happen more frequently when playing games, but it also hangs while just staring at my background. I have found no pattern in the crashes, and I've taken my computer apart and cleaned the components (as best I can).

Attached are the files requested, and a full breakdown of my system is in my profile.
Almost all of these were (BC 116) video card resets. Usually caused by a video driver (or card)

First step download and install a new video driver.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.


Second old drivers including one known to cause BSOD (asacpi.sys) Yours is from 2004 and is a problem


The pre 2009 version of this driver is a known BSOD cause.

The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUS teK Computer Inc. -Support- Drivers and Download P7P55D LE
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit" (it's about the 12th item down).
Download and install it. (ASUSTeK Computer Inc. -Support- Drivers and Download Tools)
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).




Old drivers
Code:
ASACPI.sys    8/12/2004 10:52:52 PM    0x922fe000    0x922ff420    0x00001420    0x411c2d04                            
SiWinAcc.sys    6/14/2007 08:02:27 PM    0x83bf6000    0x83bf9100    0x00003100    0x4671d713                            
SiRemFil.sys    6/20/2007 04:06:09 PM    0x8b5f4000    0x8b5fc000    0x00008000    0x467988b1                            
SI3132.sys    10/3/2007 02:41:04 PM    0x83956000    0x8396d000    0x00017000    0x4703e240                            
nvm62x32.sys    10/17/2008 05:00:39 PM    0x922a9000    0x922fdc80    0x00054c80    0x48f8fcf7
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
23 Apr 2011   #5
Mulletdude

windows 7 home 32bit
 
 

I updated all of the drivers, changed the video drivers to the latest from nvidia, and let microsoft update get every update.

I'm still running into a problem when I'm playing games where the computer literally stops, and does not BSOD on me. I get no error report, and restarting is the only solution after that point. I have not been able to pinpoint a reason for it doing that yet.
My System SpecsSystem Spec
23 Apr 2011   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Mulletdude View Post
I updated all of the drivers, changed the video drivers to the latest from nvidia, and let microsoft update get every update.

I'm still running into a problem when I'm playing games where the computer literally stops, and does not BSOD on me. I get no error report, and restarting is the only solution after that point. I have not been able to pinpoint a reason for it doing that yet.

What does it say in event viewer?


There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.
My System SpecsSystem Spec
23 Apr 2011   #7
Mulletdude

windows 7 home 32bit
 
 

I'm not sure what this program is telling me, so I sorted by type and saved all the app crash ones.

I also included the latest BSOD message from the minidump folder, as it is different from the others.
My System SpecsSystem Spec
24 Apr 2011   #8
Mulletdude

windows 7 home 32bit
 
 

Even more weird, when I was trying to upload my latest minidumps, my video driver stopped responding then recovered. Something is seriously wrong in this computer >.>
My System SpecsSystem Spec
24 Apr 2011   #9
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Mulletdude View Post
Even more weird, when I was trying to upload my latest minidumps, my video driver stopped responding then recovered. Something is seriously wrong in this computer >.>

Absolutely correct these were caused by a video card reset (BC 116) and the first step would be to re-install the driver

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

If that doesnt fix it you should run Prime 95

Try this free stress test: http://www.mersenne.org/freesoft/
Quote:
Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight you may want to run the "Small FFTs" test instead.
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
The Test selection box and the stress.txt file describes what components that the program stresses.
You also have some old drivers that need updating
Code:
SiWinAcc.sys    6/14/2007 08:02:27 PM    0x8b3f7000    0x8b3fa100    0x00003100    0x4671d713                            
SiRemFil.sys    6/20/2007 04:06:09 PM    0x8b7ee000    0x8b7f6000    0x00008000    0x467988b1                            
SI3132.sys    10/3/2007 02:41:04 PM    0x8b3c6000    0x8b3dd000    0x00017000    0x4703e240                            
nvm62x32.sys    10/17/2008 05:00:39 PM    0x91d14000    0x91d68c80    0x00054c80    0x48f8fcf7                            
spldr.sys    5/11/2009 12:13:47 PM    0x8b7e6000    0x8b7ee000    0x00008000    0x4a084ebb                            
amdxata.sys    5/19/2009 01:57:35 PM    0x8b3dd000    0x8b3e6000    0x00009000    0x4a12f30f                            
nvstor.sys    5/20/2009 02:44:09 AM    0x8b3a1000    0x8b3c6000    0x00025000    0x4a13a6b9                            
dump_nvstor.sys    5/20/2009 02:44:09 AM    0x91b87000    0x91bac000    0x00025000    0x4a13a6b9
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
25 Apr 2011   #10
Mulletdude

windows 7 home 32bit
 
 

I was in the middle of running the prime95 (ran for about 3 hours, no problems detected) and my computer crashed again. Attached is the minidump.

I uninstalled the nvidia video drivers fully (using the program you specified) and installed the latest from the nvidia site and still encountered this crash.

I'm having issues locating some of the drivers you said are old and require updating. Where are you getting the old driver information from anyways?
My System SpecsSystem Spec
Reply

 Windows 7 BSOD




Thread Tools




Similar help and support threads
Thread Forum
BSOD on Windows Update; BSOD when playing games
NOTE: DM log collector seem to be getting stuck when collecting msinfo32.nfo, so the attached file can be incomplete. Please let me know if it can take longer than 10 minutes to collect this data so i will run the program again. BSOD #1: It started at around January 15th - basically when i shoot...
BSOD Help and Support
BSOD using FULL windows 7, no BSOD using safe mode
My computer has been stable for years, however recently I have been getting BSOD when doing any task. Windows will sometimes load to the desktop and I am able to watch video, run windows score, check email, etc before it will BSOD. Other times, it will BSOD before getting to the windows login...
BSOD Help and Support
BSOD trying to start Windows, gets to desktop then BSOD, then reboots
Hi guys, I encountered BSOD for the first time. Very annoying. Right now I have to run this on Safe Mode in order to access the internet. I also noticed I can't use Firefox right now, and instead am using iE. I couldn't run the the performance scan report either (time out?), but I did attach the...
BSOD Help and Support
lots of BSOD - Format, Clean windows install - Still same BSOD
Hi, I use a 1.5 year old aces aspire 5738z and I think it just died on me. Here is what happens. Whatever I do it cannot stay without a BSOD for more than 10 minutes. I tried reinstalling drivers and it did not change anything so I tried several things but finally just formated it and installed...
BSOD Help and Support
BSOD Starting Windows Virtual PC Machines (any machine, always bsod)
Hello All, I've been getting consistent BSODs while trying to start Windows Virtual PC (not Microsoft Virtual PC 2007) machines on my computer. I've tried various driver updates and a bios update and several system restores along the way, but to no avail. In the attached dump files, the last...
BSOD Help and Support
Windows crash (BSOD without BSOD) nVidia
Hello! I have been expiriencing problems with my computer which are as follows: I do my thing on the computer (surf, play etc.) and suddently my screen goes black. It has been doing this for about a week now, and I received my new SSDs recently so I popped them in, put them in RAID-0 and...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:35.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App