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Windows 7: DV7 BSOD on Video

22 Apr 2011   #1
netimports

Windows 7 Ultimate 64
 
 
DV7 BSOD on Video

Hello,

I got a DV7 notebook and its blue screening when viewing flash based videos, or watching other types of videos.
Specs:
HP Pavilion dv7 Notebook PC
4 Core 1.73Ghz
Radeon HD 5650 Display

Dual Boot on two drives 32bit and 64bit Ultimate
Full Retail on 64bit
About 6 Months old
And a fresh install was done a couple of days ago.

Had the same issues with the 32bit thats installed. Tried updating the display adapters
with the ones provided (latest) on hp's site, and i also tried the amd's latest drivers.
Same results on both.
attached are the dumps.
most are Bug Check 0x116: VIDEO_TDR_ERROR related.

Thanks


My System SpecsSystem Spec
.
22 Apr 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by netimports View Post
Hello,

I got a DV7 notebook and its blue screening when viewing flash based videos, or watching other types of videos.
Specs:
HP Pavilion dv7 Notebook PC
4 Core 1.73Ghz
Radeon HD 5650 Display

Dual Boot on two drives 32bit and 64bit Ultimate
Full Retail on 64bit
About 6 Months old
And a fresh install was done a couple of days ago.

Had the same issues with the 32bit thats installed. Tried updating the display adapters
with the ones provided (latest) on hp's site, and i also tried the amd's latest drivers.
Same results on both.
attached are the dumps.
most are Bug Check 0x116: VIDEO_TDR_ERROR related.

Thanks
These were indeed caused by an attempted video driver reset. Often if you dont remove all traces of the previous driver (like the control panel, etc) the crashes will persist.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\042211-30466-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`02c1d000 PsLoadedModuleList = 0xfffff800`02e62e90
Debug session time: Fri Apr 22 13:37:19.850 2011 (GMT-4)
System Uptime: 0 days 0:06:03.990
Loading Kernel Symbols
...............................................................
................................................................
.....................................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8006cee010, fffff88002e0740c, 0, 2}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+740c )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8006cee010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88002e0740c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+740c
fffff880`02e0740c 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`083f8308 fffff880`046d4000 : 00000000`00000116 fffffa80`06cee010 fffff880`02e0740c 00000000`00000000 : nt!KeBugCheckEx
fffff880`083f8310 fffff880`046d3d0a : fffff880`02e0740c fffffa80`06cee010 fffffa80`06f599a0 fffffa80`0bde0410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`083f8350 fffff880`0477af07 : fffffa80`06cee010 00000000`00000000 fffffa80`06f599a0 fffffa80`0bde0410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`083f8380 fffff880`047a8d5a : fffffa80`ffffffff 00000000`00005a8b fffff880`083f84d0 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`083f8460 fffff880`0478ebb1 : fffffa80`0bf49000 ffffffff`feced300 00000000`00000002 fffff880`083f87d8 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`083f84a0 fffff880`04791aaf : 00000000`000001cf 00000000`00000000 fffffa80`0bb23840 fffff8a0`09711e50 : dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x1e9
fffff880`083f85a0 fffff880`047901a0 : fffff8a0`09711e50 00000000`00000000 fffffa80`0bf49000 00000000`00000001 : dxgmms1!VIDMM_GLOBAL::SetupForBuildPagingBuffer+0xd7
fffff880`083f85e0 fffff880`047900f6 : 00000000`00000000 00000000`00000001 fffffa80`0bf49000 fffff880`0478ea1e : dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+0x34
fffff880`083f8770 fffff880`04799642 : fffffa80`0bb1c930 00000000`00000001 00000000`00000001 fffff800`02ca2992 : dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegment+0x13e
fffff880`083f87e0 fffff880`047993eb : fffff8a0`09711e50 00000000`00001000 fffffa80`0bb1c930 fffff8a0`09711e50 : dxgmms1!VIDMM_APERTURE_SEGMENT::UnmapApertureRange+0x7a
fffff880`083f8830 fffff880`04798d8f : fffff8a0`09711e50 fffffa80`0bf49c80 00000000`00000000 fffffa80`0bf49c80 : dxgmms1!VIDMM_APERTURE_SEGMENT::UnmapTemporaryResource+0x9b
fffff880`083f8890 fffff880`0478c76c : fffffa80`0bf49000 fffffa80`0bf49000 fffffa80`0bf49c80 fffffa80`0bf49000 : dxgmms1!VIDMM_APERTURE_SEGMENT::ReleaseTemporaryResource+0xcf
fffff880`083f88d0 fffff880`04789133 : 00000000`00000000 00000000`00000000 00000000`00000020 fffffa80`0bf49000 : dxgmms1!VIDMM_GLOBAL::EvictTemporaryAllocations+0xbc
fffff880`083f8910 fffff880`047a365d : 00000000`00000000 fffff8a0`032d96d0 fffffa80`00000000 fffffa80`06e18cd0 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x69f
fffff880`083f8ae0 fffff880`047a3398 : fffff800`00b96080 fffff880`047a2d00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
fffff880`083f8cd0 fffff880`047a2e96 : 00000000`00000000 fffffa80`0cac2ab0 00000000`00000080 fffffa80`0bde0410 : dxgmms1!VidSchiSubmitQueueCommand+0x50
fffff880`083f8d00 fffff800`02f3acce : 00000000`fffffc32 fffffa80`0bb1fb60 fffffa80`06d29b30 fffffa80`0bb1fb60 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`083f8d40 fffff800`02c8efe6 : fffff800`02e0fe80 fffffa80`0bb1fb60 fffff800`02e1dcc0 fffff880`0166e384 : nt!PspSystemThreadStartup+0x5a
fffff880`083f8d80 00000000`00000000 : fffff880`083f9000 fffff880`083f3000 fffff880`0b78ab70 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+740c
fffff880`02e0740c 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+740c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d76ff66

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
22 Apr 2011   #3
netimports

Windows 7 Ultimate 64
 
 

thanks for the quick reply. I'll use the mentioned software and will remove the driver and install the new driver and will update the post once its done.
My System SpecsSystem Spec
.

22 Apr 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by netimports View Post
thanks for the quick reply. I'll use the mentioned software and will remove the driver and install the new driver and will update the post once its done.

Good Luck and keep us in the loop


Ken
My System SpecsSystem Spec
22 Apr 2011   #5
Mrd678685

Windows 7 Home Premium x64(Yay!)
 
 
Hmm...

Quote   Quote: Originally Posted by netimports View Post
Hello,

I got a DV7 notebook and its blue screening when viewing flash based videos, or watching other types of videos.
Specs:
HP Pavilion dv7 Notebook PC
4 Core 1.73Ghz
Radeon HD 5650 Display

Dual Boot on two drives 32bit and 64bit Ultimate
Full Retail on 64bit
About 6 Months old
And a fresh install was done a couple of days ago.

Had the same issues with the 32bit thats installed. Tried updating the display adapters
with the ones provided (latest) on hp's site, and i also tried the amd's latest drivers.
Same results on both.
attached are the dumps.
most are Bug Check 0x116: VIDEO_TDR_ERROR related.

Thanks
Hi, netimports. It seems you have the same problem that I used to have. I have an Acer AS7736G (AS=Asprire) with an NVidia GeForce G210M. If you wish to see these, don't hesitate to ask. I DO know that these are COMPLETELY different laptops. Do you have a warranty? BTW my card burnt out.
My System SpecsSystem Spec
22 May 2011   #6
netimports

Windows 7 Ultimate 64
 
 

tried the driver sweeper, numerous driver installs, the last thing i tried was to check for a bios update and one was available, did the update and the problem went away!
My System SpecsSystem Spec
22 May 2011   #7
Mrd678685

Windows 7 Home Premium x64(Yay!)
 
 
See??????????

Quote   Quote: Originally Posted by netimports View Post
tried the driver sweeper, numerous driver installs, the last thing i tried was to check for a bios update and one was available, did the update and the problem went away!
See?
My System SpecsSystem Spec
Reply

 DV7 BSOD on Video




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