Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 BSOD

25 Apr 2011   #1
varsant

Windows 7 Home Premium 64bit (SP 1)
 
 
Windows 7 BSOD

I hope I can get some help. I purchased a HP Envy 17 laptop and have had BSOD problems since the beginning, it was purchased in November 2010. I sent it for service and the motherboard was changed but same problems. BSOD is random, I may be browsing the net, using excel or not using it at all.

I have put up with this issue for 6 months and really want to get it fixed.

I'm using Windows 7 Home Premium 64bit (SP 1) - OEM version.

Let me know if you need anything else.

Thanks!


My System SpecsSystem Spec
.
25 Apr 2011   #2
Jonathan_King

Windows 7 Professional x64
 
 

Hello,

I'd start by installing the latest ATI drivers from here: AMD Graphics Drivers & Software
Code:
atikmdag.sys       Thu Sep 09 00:02:51 2010 (4C885C6B)
Nothing I've seen in the report gives me assurance that it has been the cause of your BSODs over the past 6 months. though.

Start on some hardware diagnostics:

RAM - Test with Memtest86+

Run all three Prime95 tests: https://www.sevenforums.com/tutorials...t-prime95.html

...Summary of the dumps:
Code:

Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sun Apr 24 22:49:16.420 2011 (UTC - 4:00)
System Uptime: 1 days 11:39:54.075
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e
SystemProductName = HP Envy 17 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Mon Apr 11 09:04:20.951 2011 (UTC - 4:00)
System Uptime: 9 days 7:10:00.343
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6f5c )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
SystemProductName = HP Envy 17 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sat Apr  2 01:43:13.620 2011 (UTC - 4:00)
System Uptime: 1 days 21:37:15.461
*** ERROR: Module load completed but symbols could not be loaded for usbehci.sys
Probably caused by : usbehci.sys ( usbehci+5fdf )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_INVALID_PHYSICAL_ADDR_usbehci+5fdf
SystemProductName = HP Envy 17 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sat Mar 26 05:15:08.095 2011 (UTC - 4:00)
System Uptime: 1 days 17:45:05.968
Probably caused by : ntkrnlmp.exe ( nt!KiProcessExpiredTimerList+72 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_nt!KiProcessExpiredTimerList+72
SystemProductName = HP Envy 17 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sat Mar 19 23:15:37.723 2011 (UTC - 4:00)
System Uptime: 2 days 16:19:56.583
Probably caused by : ntkrnlmp.exe ( nt!KiInsertTimerTable+171 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KiInsertTimerTable+171
SystemProductName = HP Envy 17 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Thu Mar 17 06:44:14.178 2011 (UTC - 4:00)
System Uptime: 1 days 3:22:04.161
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
SystemProductName = HP Envy 17 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Mon Mar 14 22:03:07.749 2011 (UTC - 4:00)
System Uptime: 0 days 2:44:11.749
*** ERROR: Module load completed but symbols could not be loaded for usbehci.sys
Probably caused by : usbehci.sys ( usbehci+5fdf )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_INVALID_PHYSICAL_ADDR_usbehci+5fdf
SystemProductName = HP Envy 17 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sun Mar 13 10:26:31.796 2011 (UTC - 4:00)
System Uptime: 4 days 1:21:46.780
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
SystemProductName = HP Envy 17 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Mon Mar  7 16:37:13.354 2011 (UTC - 4:00)
System Uptime: 0 days 21:19:56.175
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
SystemProductName = HP Envy 17 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
Reply

 Windows 7 BSOD




Thread Tools




Similar help and support threads
Thread Forum
BSOD on Windows Update; BSOD when playing games
NOTE: DM log collector seem to be getting stuck when collecting msinfo32.nfo, so the attached file can be incomplete. Please let me know if it can take longer than 10 minutes to collect this data so i will run the program again. BSOD #1: It started at around January 15th - basically when i shoot...
BSOD Help and Support
BSOD using FULL windows 7, no BSOD using safe mode
My computer has been stable for years, however recently I have been getting BSOD when doing any task. Windows will sometimes load to the desktop and I am able to watch video, run windows score, check email, etc before it will BSOD. Other times, it will BSOD before getting to the windows login...
BSOD Help and Support
BSOD trying to start Windows, gets to desktop then BSOD, then reboots
Hi guys, I encountered BSOD for the first time. Very annoying. Right now I have to run this on Safe Mode in order to access the internet. I also noticed I can't use Firefox right now, and instead am using iE. I couldn't run the the performance scan report either (time out?), but I did attach the...
BSOD Help and Support
lots of BSOD - Format, Clean windows install - Still same BSOD
Hi, I use a 1.5 year old aces aspire 5738z and I think it just died on me. Here is what happens. Whatever I do it cannot stay without a BSOD for more than 10 minutes. I tried reinstalling drivers and it did not change anything so I tried several things but finally just formated it and installed...
BSOD Help and Support
BSOD Starting Windows Virtual PC Machines (any machine, always bsod)
Hello All, I've been getting consistent BSODs while trying to start Windows Virtual PC (not Microsoft Virtual PC 2007) machines on my computer. I've tried various driver updates and a bios update and several system restores along the way, but to no avail. In the attached dump files, the last...
BSOD Help and Support
Windows crash (BSOD without BSOD) nVidia
Hello! I have been expiriencing problems with my computer which are as follows: I do my thing on the computer (surf, play etc.) and suddently my screen goes black. It has been doing this for about a week now, and I received my new SSDs recently so I popped them in, put them in RAID-0 and...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

й Designer Media Ltd

All times are GMT -5. The time now is 12:57.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App