NEW ASUS G73SW BLACK AND BLUE SCREEN

manuel3333 · 26 Apr 2011

HI, i had near 1 month trying to resolve the problem of my new G73sw, hope here i can solve it or at least know what is the problem

i bought this laptop in past march 23 2011, come with 2730QM processor, 8gb ram ddr3, Kingston ssd 256gb and momentum sansung 500gb. gforce gtx 460m cuda nvidea, windows 7 64 bit home edition.

work fine for the first 4 days but i was getting various error messages that said: "nvidia controller stop working but windows recover sucefully" after some days it reset and give me blue screen i had to restore system to factory default installing again win 7.

After that i upgrade windows and nvidia drivers and all other drivers to latest and again i get the problem, just now i was getting a black screen when i turn on the laptop, in one occasion I was able to enter in windows and hear all but only see a black screen, inclusive I could shut down windows with alt f4 but always seeing a black screen.

Again have to reinstall windows but this time i reinstall with one original win 7 64 bit ultimate that i had. After 2 days working fine and then suddenly when i was browsing in internet it give me again the message: "nvidia controller stop working but windows recover sucefully" 3 times in 10 minutes then reset and get the blue screen.

Now i can not enter to windows only i can enter in safe mode or after disable the nvidia drivers. with the windows default video drivers the laptop seen to work fine, i dont get more errors in that form but the problem is that this window video drivers is too slow and very low resolution too.

Every time I try to install any nvidia driver and restart it give me blues screen tell me that nvlddmnm.sys cause the problem.

I read the instructions you give here and attach the files you asking for, if you need some other thing just ask, and thanks very much in advance for any help or orientation I can get here

Manuel (very disappointed with this 2,500 asus laptop)

Jonathan_King · 27 Apr 2011

Hello,

Try downloading the latest GeForce package from here: Drivers - Download NVIDIA Drivers

Extract the drivers, but when the installer starts up, just cancel out of it. Then manually install the drivers via Device Manager: Driver Install - Device Manager

...Summary of the dumps:

Code:


Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Apr 22 17:27:19.925 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:18.986
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+164314 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
SystemProductName = G73Sw
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Apr 22 17:25:09.379 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:18.440
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+164314 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
SystemProductName = G73Sw
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Apr 22 17:04:18.448 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:14.509
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+11c41c )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
SystemProductName = G73Sw
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Apr 22 17:01:25.022 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:17.083
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+164314 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
SystemProductName = G73Sw
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Apr 22 16:54:56.746 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:13.807
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+11c41c )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
SystemProductName = G73Sw
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Apr 22 16:14:54.890 2011 (UTC - 4:00)
System Uptime: 0 days 2:27:48.951
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+6f2898 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
SystemProductName = G73Sw
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

manuel3333 · 27 Apr 2011

OK, thanks for quick response, i will try right now, post result in a minutes. thanks again
Manuel

manuel3333 · 27 Apr 2011

ok, i installed 270.61 the lastest nvidia and restart it, and get the same blue screem with same error.

i have the feeling that if i reinstall fresh widnwos again, maybe i can enter windows again with nvidia drivers but i think that after some time i will get again errors, but maybe in the time with out the error we can do something that help. Maybe slow resoluctions, or disable aereo, other kind of think?

just an idea but i will do what you think is next step.

thanks

Jonathan_King · 27 Apr 2011

Would you mind uploading a new jcgriff2 report?

manuel3333 · 27 Apr 2011

OF course i dont mind. i am who desesperately need help.

i am now in work, after i finish here (in about 5 hours) i will run it and send it asap.

thanks very much

Manuel

manuel3333 · 27 Apr 2011

OK i coul take a work break and do the things quick. here you are.

any other thing you think is needed only ask.

Manuel

manuel3333 · 27 Apr 2011

after installed the nvidia and get the bscreem, then i enter in safe mode deactivated nvidia driver for enter with windows default video driver, so i dont know if that afecte the jcgriff2 report. if yes i can do the wole thing again and rund in safe mode jcgriff2 report inmediately after i get blue screem or any other thing you want.

Manuel

Jonathan_King · 28 Apr 2011

I was trying to confirm the driver was indeed updated, and the answer is yes. I did see the driver is Stopped because of Safe Mode, but it's certainly been updated.

While using the latest nVidia drivers, reboot the system, and instead of selecting Safe Mode, select "Enable Low Resolution". That will load Windows normally, but at 480x640 resolution (tiny!). The nVidia drivers will be used, so hopefully we can determine whether this is a driver issue or hardware problem.

manuel3333 · 28 Apr 2011

i do as you indicate and put lasted driver and boot in vga mode low resolution with f8 and again i get bsod, but this time i note some diferences, 1 it not autoreset and 2 the laptop fan begin to run fast and made a lot of noise.

i included a new report. this time i made the repor inmediately after bsod, i inter in safe mode and run it in safe mode,

just want to note that i can enter to windows with out safe mode, i first disable lastes nvidia driver in safe mode and restart, then i can enter using the windows standard graphic, in this mode the laptop work fine, exect for the video resolution limited and graphics performance limited too. my others past jcgriff2 report? was made using the standard windows graphics, this one was made in safe mode.

thanks again for your help
Manuel

NEW ASUS G73SW BLACK AND BLUE SCREEN

NEW ASUS G73SW BLACK AND BLUE SCREEN

DONE

note:

done