[REBOOT] Sudden Random Reboot and black screen at start up!


  1. Posts : 36
    windows 7 professional 64 bit
       #1

    [REBOOT] Sudden Random Reboot and black screen at start up!


    - x64;
    - the original installed OS on the system: Windows 7 fresh install;
    - full retail version;
    - What is the age of system (hardware):
    less than one year;
    - What is the age of OS installation: less than three months.

    Hello, this morning my elitebook 8540w suddenly rebooted and during restart it displayed a black screen.
    Here attached the files for the analisys.


    Thank you.
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    Your Avast sofware is the cause, remove it and use MSE
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 122, {a, 4, 0, 0}
    
    Unable to load image \SystemRoot\System32\Drivers\aswSnx.SYS, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswSnx.SYS
    *** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
    Probably caused by : pci.sys ( pci!ExpressRootPortAerInterruptRoutine+27f )
    
    
    WHEA_INTERNAL_ERROR (122)
    Arguments:
    Arg1: 000000000000000a
    Arg2: 0000000000000004
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    
    Debugging Details:
    ------------------
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x122
    
    PROCESS_NAME:  TeaTimer.exe
    
    CURRENT_IRQL:  a
    
    TRAP_FRAME:  fffff8800cbc8270 -- (.trap 0xfffff8800cbc8270)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000001000 rbx=0000000000000000 rcx=00000000006f0000
    rdx=00000000006f1000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff800035bb5d4 rsp=fffff8800cbc8400 rbp=000000000000004c
     r8=fffffffffffff000  r9=0000000000001000 r10=fffffa800c859ba0
    r11=fffffa800d700660 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na po nc
    nt!NtQueryObject+0xa4:
    fffff800`035bb5d4 8a01            mov     al,byte ptr [rcx] ds:00000000`006f0000=??
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff800033e7693 to fffff800032da640
    
    STACK_TEXT:  
    fffff880`0cbc7d48 fffff800`033e7693 : 00000000`00000122 00000000`0000000a 00000000`00000004 00000000`00000000 : nt!KeBugCheckEx
    fffff880`0cbc7d50 fffff880`00e73bcf : fffffa80`00000000 fffffa80`06ce40c0 00000000`00000000 fffffa80`07b4b010 : nt!WheaReportHwError+0x123
    fffff880`0cbc7db0 fffff880`00e735f6 : 00000000`00000000 fffff880`0cbc7f00 fffffa80`07cd2d80 00000000`00000018 : pci!ExpressRootPortAerInterruptRoutine+0x27f
    fffff880`0cbc7e10 fffff800`032d647c : 00000000`00000111 fffffa80`020cadb0 fffffa80`07cd2d80 fffffa80`020cad01 : pci!ExpressRootPortInterruptRoutine+0x36
    fffff880`0cbc7e80 fffff800`03310d99 : fffff880`03364180 00000000`00000001 00000000`000a4399 00000000`00000000 : nt!KiInterruptDispatch+0x16c
    fffff880`0cbc8010 fffff800`0330fced : 00000000`00000000 00000000`00000001 ffffffff`ffffffff fffff800`034051de : nt!KxFlushEntireTb+0xa5
    fffff880`0cbc8050 fffff800`033339e0 : 00000000`00000001 fffff680`00003780 00000000`00000001 fffffa80`0c806f78 : nt!KeFlushTb+0x119
    fffff880`0cbc80d0 fffff800`032e809d : fffffa80`020cadb0 fffff880`0cbc8180 00000000`006f0fff 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0xae02
    fffff880`0cbc8110 fffff800`032d876e : 00000000`00000000 00000000`006f0000 00000000`00000000 00000000`00000000 : nt!MmAccessFault+0xa7d
    fffff880`0cbc8270 fffff800`035bb5d4 : 00000000`0000004c 00000000`00000000 fffff8a0`03a44c70 fffff880`0cbc8458 : nt!KiPageFault+0x16e
    fffff880`0cbc8400 fffff880`01776809 : 00000000`00000001 00000000`00000000 00000000`0020a940 fffffa80`0b853a00 : nt!NtQueryObject+0xa4
    fffff880`0cbc8510 00000000`00000001 : 00000000`00000000 00000000`0020a940 fffffa80`0b853a00 00000000`00000000 : aswSnx+0x1f809
    fffff880`0cbc8518 00000000`00000000 : 00000000`0020a940 fffffa80`0b853a00 00000000`00000000 fffff8a0`00000004 : 0x1
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    pci!ExpressRootPortAerInterruptRoutine+27f
    fffff880`00e73bcf c78628050000ffffff7f mov dword ptr [rsi+528h],7FFFFFFFh
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  pci!ExpressRootPortAerInterruptRoutine+27f
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: pci
    
    IMAGE_NAME:  pci.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f
    
    FAILURE_BUCKET_ID:  X64_0x122_pci!ExpressRootPortAerInterruptRoutine+27f
    
    BUCKET_ID:  X64_0x122_pci!ExpressRootPortAerInterruptRoutine+27f
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 36
    windows 7 professional 64 bit
    Thread Starter
       #3

    Hello, teatimer.exe belongs to Spybot-S&D.
      My Computer


  4. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #4

    cypherinfo said:
    Hello, teatimer.exe belongs to Spybot-S&D.
    Yes but Avast was the cause of the BSOD :)
      My Computer


 

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