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Windows 7: Random reboots for no reason

05 May 2011   #21
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Hirokotzu View Post
Quote   Quote: Originally Posted by mgorman87 View Post
Quote   Quote: Originally Posted by Hirokotzu View Post
It gave me a weird error code that I couldn't understand and it did create a memory dump but I can't remember where it is located exactly. It's in the windows files under temp or something. Where could I find it? I would love to upload it on here if I can find it.

Also, before whenever I searched System Restore in the search bar and clicked on it and waited I could create a restore point etc. but now when I do it, it reboots while waiting for the options. It's slowly getting worse. This is a pain, no one identified what is wrong with this when its happened before. =(
Upload a report
https://www.sevenforums.com/crashes-d...tructions.html

Could be problems with hardware.
Please run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+
2. Prime95 - Run all three tests for 3-4 hours each or until fail - https://www.sevenforums.com/tutorials...t-prime95.html
3. Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests
Okay, here are my reports. I ran Memtest a few months ago for about 6hrs and nothing came up, but I'll do it again. As for the other two tests, what if my computer restarts when installing them? Can I install them in Safe mode or is their another way? It already rebooted once installing the seagate program.
You can try them from safe mode. Shouldn't make a difference. As for the hard drive test, you can try to use a bootable one.
HD Diagnostic

BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue May  3 21:04:45.084 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:17.239
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_VRF_nt!KiPageFault+260
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
  



My System SpecsSystem Spec
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06 May 2011   #22
Hirokotzu

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay, I did the HD Test and it passed perfectly. I started to run the CPU Stress test (the blend option) and it's been running for 2 and a half hours and I got an error with "Worker 1" which I assume is core 1?

Here's the end report when it failed.



[May 6 12:39] Test 1, 4500 Lucas-Lehmer iterations of M15597569 using Pentium4 type-2 FFT length 800K, Pass1=640, Pass2=1280.
[May 6 12:41] Test 2, 4500 Lucas-Lehmer iterations of M15597567 using Pentium4 type-3 FFT length 800K, Pass1=640, Pass2=1280.
[May 6 12:42] Test 3, 5300 Lucas-Lehmer iterations of M14942209 using Pentium4 type-2 FFT length 800K, Pass1=640, Pass2=1280.
[May 6 12:43] Test 4, 5300 Lucas-Lehmer iterations of M14942207 using Pentium4 type-3 FFT length 800K, Pass1=640, Pass2=1280.
[May 6 12:44] Test 5, 5300 Lucas-Lehmer iterations of M14155777 using Pentium4 type-2 FFT length 800K, Pass1=640, Pass2=1280.
[May 6 12:46] Test 6, 5300 Lucas-Lehmer iterations of M14155775 using Pentium4 type-3 FFT length 800K, Pass1=640, Pass2=1280.
[May 6 12:47] Test 7, 5300 Lucas-Lehmer iterations of M13969343 using Pentium4 type-2 FFT length 800K, Pass1=640, Pass2=1280.
[May 6 12:48] FATAL ERROR: Rounding was 0.4998779297, expected less than 0.4
[May 6 12:48] Hardware failure detected, consult stress.txt file.
[May 6 12:48] Torture Test completed 55 tests in 1 hour, 10 minutes - 1 errors, 0 warnings.
[May 6 12:48] Worker stopped.

Does this mean my CPU is messed up? or maybe my RAM? I'll do the memtest tonight.
My System SpecsSystem Spec
06 May 2011   #23
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

if the memtest passes then I would try replacing the CPU and see if your issues continue
My System SpecsSystem Spec
.

06 May 2011   #24
Hirokotzu

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I just talked to an intel rep and here is what he said:

"May I know the model number of the motherboard, please?
Hirokotzu@gmail.com: Sure
Hirokotzu@gmail.com: ASUS P7P55D-E LX
Karla: I appreciate it, can I also have the memory part number as well as its specifications (speed, voltage) please?
Hirokotzu@gmail.com: Patriot G Series ‘Sector 5’ Edition 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10666) Desktop Memory Model PGV34G1333ELK
Hirokotzu@gmail.com: Voltage: 1.65
Karla: Thanks... I have created a case for you, it is 8000246779.
Hirokotzu@gmail.com: I never get reboots when running graphic games like World of Warcraft, etc.
Hirokotzu@gmail.com: It's been changing, I've noticed it reboots sometimes when I let the computer idle with just my web browser open, or with nothing open at all
Hirokotzu@gmail.com: and actually, whenever I try to create a windows restore point now, it reboots, along with installing a variety of applications
Hirokotzu@gmail.com: When I run the computer in safe mode and install things or let it idle, no reboots, not a single one.
Hirokotzu@gmail.com: So Im almost positive it is hardware
Hirokotzu@gmail.com: But the trouble is what part exactly.
Karla: The most common root cause of a system restarting, with these processors are: not compatible memory, defective memory or, a defective processor due to not compatible memory. I am seeing your memory is not compatible with your processor, it runs at 1.65V and all Intel(R) Core(tm) i3, Intel(R) Core(tm) i5 and Intel(R) Core(tm) i7 processors support memory running at a 1.5V no more than 1.60V, otherwise the processor is being forced to run out of its specifications, which will make your processor fail sooner than expected and/or will make your system to run unstable at some point, voiding the processor's warranty. You can actually confirm on the processor data sheets that this processor supports 1.5, please review this at page 11 under System Memory support here:
Karla: http://download.intel.com/design/pro...hts/322164.pdf
Karla: At this point, you may want to first test compatible memory. This way you will be able to know if your processor is or is not already being damaged
Karla: Knowing this, you will be able to know which is the failing part
Hirokotzu@gmail.com: So I should acquire memory with a 1.5 voltage?
Hirokotzu@gmail.com: Then do more tests and see what I get
Hirokotzu@gmail.com: Is it possible to run this RAM at 1.5?
Karla: Basically by testing compatible memory you will be able to know if the processor failed
Karla: Not sure, the memory manufacturer should be able to let you know"

What do you think? Apparently my RAM voltage isnt compatible. Can I run it at 1.5 or do I need new RAM to test if the CPU is damaged?
My System SpecsSystem Spec
06 May 2011   #25
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

I would try to get compatible ram
My System SpecsSystem Spec
06 May 2011   #26
Hirokotzu

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by mgorman87 View Post
I would try to get compatible ram
Okay, thanks. I'm assuming I just need the same kind of ram but with 1.5v

Would this RAM be fine? It's affordable.

Newegg.com - G.SKILL Ripjaws Series 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10666) Desktop Memory Model F3-10666CL7D-4GBRH
My System SpecsSystem Spec
06 May 2011   #27
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Hirokotzu View Post
Quote   Quote: Originally Posted by mgorman87 View Post
I would try to get compatible ram
Okay, thanks. I'm assuming I just need the same kind of ram but with 1.5v

Would this RAM be fine? It's affordable.

Newegg.com - G.SKILL Ripjaws Series 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10666) Desktop Memory Model F3-10666CL7D-4GBRH
Looks ok to me.
My System SpecsSystem Spec
06 May 2011   #28
Hirokotzu

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Alright, I ran memtest for 6 passes and I got 2 errors so I think changing my RAM is a good idea. Hopefully it didn't damage my CPU, that would suck to pay $200 to get a new one, and hopefully that's the end of that. I'd hate for it to be the mobo also..

I'll post again when I get the new RAM and see if I get a reboot and stress test my CPU again.
My System SpecsSystem Spec
09 May 2011   #29
Hirokotzu

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay, I ordered that set of RAM and installed it today. I tested it quickly by opening System Restore to see if it wouldn't reboot, but it restarted instantly. I plan on running a CPU test asap, and probably a memtest also. Perhaps the old RAM screwed up my CPU?

I've read that some people with this problem have had bad motherboards or something and when they replaced the mobo with a replacement of the exact same kind, it fixed their restarts. How can I tell it's the CPU rather than the mobo or visa-versa?

Also, when I'm doing the CPU Blend test, my CPU temp. is at 58-60 C. is that okay? It reads 100% CPU usage on speedfan.
My System SpecsSystem Spec
09 May 2011   #30
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Hirokotzu View Post
Okay, I ordered that set of RAM and installed it today. I tested it quickly by opening System Restore to see if it wouldn't reboot, but it restarted instantly. I plan on running a CPU test asap, and probably a memtest also. Perhaps the old RAM screwed up my CPU?

I've read that some people with this problem have had bad motherboards or something and when they replaced the mobo with a replacement of the exact same kind, it fixed their restarts. How can I tell it's the CPU rather than the mobo or visa-versa?

Also, when I'm doing the CPU Blend test, my CPU temp. is at 58-60 C. is that okay? It reads 100% CPU usage on speedfan.
You can't really tell which piece of hardware is messed up unless you take it in to get it tested. Those CPU temps are fine.
My System SpecsSystem Spec
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