computer keeps on randomly resetting

jamesw68 · 29 Apr 2011

A few weeks ago, computer kept on getting resetting, often when it is idle, never seems to do it when playing mass effect 2.

I then upgraded to service pack 1

Upgraded graphics card driver by
- Boot into Safe Mode with Networking
- Uninstall the Display Drivers including Catalyst Control Center
- Use Driver Sweeper to sweep the traces of the driver
- Reboot into normal mode
- Install the latest version ati radeon

Removed Norton and Replace with MSE:

Updated Realtek Ethernet

It seemd to fix it. But has come back. Particularly seems to happen when creating a system restore point.

windows 7 x64 with service pack 1.
- an OEM
What is the age of system (hardware)? 2 months and I have not re-installed the OS?

i5 760 with amd hd6870, 2 months old. All the requested files should be attached, any help very much appreciated?

mgorman87 · 29 Apr 2011

All your crashes in March were from your video card, but it seems as if that problem is solved.

As for your freezing, I'm not to sure as to what's causing it. Have you run malware/virus scans to make sure there's no infections on your computer?

I did notice a lot network related errors in your event logs. I would try downloading the latest Realtek drivers and see if that helps - Realtek

Can you also run a system file check and report the results -
SFC /SCANNOW Command - System File Checker

BSOD BUGCHECK SUMMARY

Code:


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Debug session time: Wed Mar 16 15:25:28.776 2011 (UTC - 4:00)
System Uptime: 0 days 0:18:37.196
Probably caused by : atikmdag.sys ( atikmdag+90817 )
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Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 11 08:54:20.950 2011 (UTC - 4:00)
System Uptime: 0 days 0:18:38.370
Probably caused by : atikmdag.sys ( atikmdag+90817 )
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System Uptime: 0 days 0:18:43.899
Probably caused by : atikmdag.sys ( atikmdag+90817 )
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Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
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Probably caused by : atikmdag.sys ( atikmdag+90817 )
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¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 11 07:54:45.927 2011 (UTC - 4:00)
System Uptime: 0 days 0:18:47.348
Probably caused by : atikmdag.sys ( atikmdag+90817 )
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¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Thu Mar 10 18:29:19.184 2011 (UTC - 4:00)
System Uptime: 0 days 0:19:12.215
Probably caused by : atikmdag.sys ( atikmdag+90817 )
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¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Thu Mar 10 18:08:57.804 2011 (UTC - 4:00)
System Uptime: 0 days 0:19:25.850
Probably caused by : atikmdag.sys ( atikmdag+90817 )
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¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Thu Mar 10 17:45:58.207 2011 (UTC - 4:00)
System Uptime: 0 days 9:22:12.627
Probably caused by : atikmdag.sys ( atikmdag+90817 )
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Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar  4 13:34:31.404 2011 (UTC - 4:00)
System Uptime: 0 days 0:18:43.450
Probably caused by : atikmdag.sys ( atikmdag+90817 )
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Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar  4 13:14:38.797 2011 (UTC - 4:00)
System Uptime: 0 days 0:18:59.217
Probably caused by : atikmdag.sys ( atikmdag+90817 )
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¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar  4 12:54:29.234 2011 (UTC - 4:00)
System Uptime: 0 days 0:18:52.655
Probably caused by : atikmdag.sys ( atikmdag+90817 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+90817
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¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar  4 12:34:28.019 2011 (UTC - 4:00)
System Uptime: 0 days 0:18:45.440
Probably caused by : atikmdag.sys ( atikmdag+90817 )
BUGCHECK_STR:  0x3B
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FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+90817
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¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Thu Mar  3 10:20:26.289 2011 (UTC - 4:00)
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Probably caused by : atikmdag.sys ( atikmdag+90817 )
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Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Thu Mar  3 10:00:56.146 2011 (UTC - 4:00)
System Uptime: 0 days 0:18:32.192
Probably caused by : atikmdag.sys ( atikmdag+90817 )
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¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Thu Mar  3 09:41:14.895 2011 (UTC - 4:00)
System Uptime: 0 days 0:18:39.315
Probably caused by : atikmdag.sys ( atikmdag+90817 )
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PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+90817
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¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Thu Mar  3 09:21:24.457 2011 (UTC - 4:00)
System Uptime: 0 days 0:18:21.878
Probably caused by : atikmdag.sys ( atikmdag+90817 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+90817
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¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Thu Mar  3 09:01:51.960 2011 (UTC - 4:00)
System Uptime: 0 days 0:22:52.006
Probably caused by : atikmdag.sys ( atikmdag+90817 )
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PROCESS_NAME:  dwm.exe
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Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Mar  2 12:31:45.917 2011 (UTC - 4:00)
System Uptime: 0 days 0:18:26.963
Probably caused by : atikmdag.sys ( atikmdag+90817 )
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PROCESS_NAME:  dwm.exe
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Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Mar  2 12:12:09.605 2011 (UTC - 4:00)
System Uptime: 0 days 0:18:49.025
Probably caused by : atikmdag.sys ( atikmdag+90817 )
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Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Mar  2 11:52:11.436 2011 (UTC - 4:00)
System Uptime: 0 days 0:18:45.856
Probably caused by : atikmdag.sys ( atikmdag+90817 )
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¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

jamesw68 · 30 Apr 2011

i updated the realtek driver a couple of weeks ago. Also I have an internet connection that does drop quite frequently due to poor line quality. I still get the crashes if physically disconnected so don't think that this is reason.

ran full scan using malwarebytes - all clean

ran sfc /scannow and reported "verification 100% complete Windows Resource Protection found corrupt files
but was unable to fix some of them."

I've attached the cbs.log file.

Why do you think I got dumps upto march 17th but nothing since.

I guess I'm getting to stage where think I should reinstall windows or return the px to maker. Only other thing is whether it is a dodgy driver somewhere and I should try "Driver Verifier - Enable and Disable"?

Any further help appreciated?

mgorman87 · 30 Apr 2011

Please run this in a command prompt
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >%userprofile%\Desktop\sfcdetails.txt

Upload that file here. After you do that run system file check a couple more times

EDIT: I ran that my self with the log you provided. It doesn't show that there were any non-reparable files. Run the check again and upload a new CBS log.

jamesw68 · 30 Apr 2011

ran sfc /verifyonly then ran sfc /scannow 5 times

Atcched the before and after filtered results from cds logs. You are right no errors with string "[SR]" but there are error messages from the scannow in cbs log. Also attached.

2011-04-30 16:05:04, Error CSI 000002eb (F) STATUS_OBJECT_NAME_NOT_FOUND #8401631# from Windows::Rtl::SystemImplementation:

irectFileSystemProvider::SysCreateFile(flags = (AllowSharingViolation), handle = {provider=NULL, handle=0}, da = (SYNCHRONIZE|FILE_READ_ATTRIBUTES), oa = @0xdac770->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[105]"\??\C:\Windows\WinSxS\amd64_atiilhag.inf.resources_31bf3856ad364e35_6.1.7600.16385_en-us_a84b3670179ab5eb"; a

OBJ_CASE_INSENSITIVE)}, iosb = @0xdac750, as = (null), fa = 0, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_SYNCHRONOUS_IO_NONALERT|0x00004000), eab = NULL, eal = 0, disp = Invalid)
[gle=0xd0000034]
2011-04-30 16:05:04, Error CSI 000002ec@2011/4/30:15:05:04.303 (F) d:\w7rtm\base\wcp\sil\merged\ntu\ntsystem.cpp(2057): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation:

irectFileSystemProvider::SysCreateFile expression: (null)
[gle=0x80004005]
2011-04-30 16:05:04, Error CSI 000002ed (F) STATUS_OBJECT_NAME_NOT_FOUND #8401630# from Windows::Rtl::SystemImplementation::CDirectory::OpenExistingDirectory(...)[gle=0xd0000034]
2011-04-30 16:05:04, Error CSI 000002ee (F) STATUS_OBJECT_NAME_NOT_FOUND #8401629# from Windows::Rtl::SystemImplementation::CDirectory_IRtlDirectoryTearoff::OpenExistingDirectory(flags = 0, da = (SYNCHRONIZE), oa = @0xdad068->SIL_OBJECT_ATTRIBUTES {s:40; on:"amd64_atiilhag.inf.resources_31bf3856ad364e35_6.1.7600.16385_en-us_a84b3670179ab5eb"; a

OBJ_CASE_INSENSITIVE)}, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), oo = (FILE_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|FILE_OPEN_FOR_BACKUP_INTENT), dir = NULL, disp = Invalid)
[gle=0xd0000034]

niemiro · 30 Apr 2011

Hello James!

You are the victim of a known SP1 related issue. What has happened is that either 1 or 2 folder from the Winsxs store have been emptied. Neither the CBS.log nor SFC are quite up to scratch for this one.

Please install the System Update Readiness Tool, Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2, and then upload C:\Windows\Logs\CBS\CheckSUR.log.

I shall then help you with the fix.

Thanks a lot!

Richard

jamesw68 · 01 May 2011

Installation crashes everytime. Any advice

niemiro · 01 May 2011

jamesw68 said:

Installation crashes everytime. Any advice

Hello again!

Thanks a lot for your Visitor Message! Really sorry that I wasn't around to reply (even though that I was marked as online)

When you say crashes, do you mean that it fails to install, with an error code? What error code are you receiving, if any?

Thanks a lot!

Richard

P.S. If you are receiving "Readiness Tool is already installed" or error code 0x8024800C,

please follow Step I ONLY from here: Troubleshooting with System Update readiness Tool

For all other error codes, please tell me first. Thanks again!

jamesw68 · 01 May 2011

InitiAlly same symptom as all other crashes. Pc just power downs and restarts.

When I relaunch again get msg "installer encountered error 0x8007000d the data is invalid" trying to do download again just now.

jamesw68 · 01 May 2011

turned off some pending windows updates that currently fail and booted into safe mode then back in normal mode.

did download again and installation ran fine. Now have a checksur.log attached. Seem to have 41 ati files missing which ties in with original problem that the VC upgrade may have fixed.

look forward to next steps?