Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: windows crash blue screen

01 May 2011   #1

windows crash blue screen

Hello i experienced windows crash while was playing game, can you tell me from this crash dump what can be wrong>?

My System SpecsSystem Spec
01 May 2011   #2

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install

One BSOD is usually not enough for a definitive answer. Yours showed
STOP 0x00000024: NTFS_FILE_SYSTEM Usual causes: Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure

Back up your hard drive just in case. Take a hard drive test.

Test Hard Drive or this test

Uninstall your anti virus and replace with MSE, Microsoft security Essentials

Check to be sure that you have sufficient memory available.

 Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\richc46\AppData\Local\Temp\\050111-21450-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`03250000 PsLoadedModuleList = 0xfffff800`0348de50
Debug session time: Sun May  1 13:28:07.450 2011 (GMT-4)
System Uptime: 0 days 6:35:50.058
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
Use !analyze -v to get detailed debugging information.
BugCheck 24, {1904fb, fffff8800a18dae8, fffff8800a18d350, fffff800032a54c8}
Probably caused by : Ntfs.sys ( Ntfs!NtfsDeleteFile+57b )
Followup: MachineOwner
0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
Arg1: 00000000001904fb
Arg2: fffff8800a18dae8
Arg3: fffff8800a18d350
Arg4: fffff800032a54c8
Debugging Details:
EXCEPTION_RECORD:  fffff8800a18dae8 -- (.exr 0xfffff8800a18dae8)
ExceptionAddress: fffff800032a54c8 (nt!MmPurgeSection+0x0000000000000558)
   ExceptionCode: c000001d (Illegal instruction)
  ExceptionFlags: 00000000
NumberParameters: 0
CONTEXT:  fffff8800a18d350 -- (.cxr 0xfffff8800a18d350)
rax=0000000000000002 rbx=fffffa80038c9f00 rcx=fffffa80005cecb1
rdx=fffffa8001d29cb1 rsi=0000000000000000 rdi=fffff8000343ae80
rip=fffff800032a54c8 rsp=fffff8800a18dd20 rbp=0000000000000000
 r8=fffffa8001d29cb0  r9=fffffa8000000008 r10=fffffa800c8f2668
r11=fffff8800a18dcf0 r12=0000000000000002 r13=0000000000000000
r14=0000000000000000 r15=fffff8a003ba9bc0
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
fffff800`032a54c8 f0410fba2a1f    lock bts dword ptr [r10],1Fh ds:002b:fffffa80`0c8f2668=????????
Resetting default scope
ERROR_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.
EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.
LAST_CONTROL_TRANSFER:  from fffff800032a5b82 to fffff800032a54c8
fffff880`0a18dd20 fffff800`032a5b82 : 00000000`00000000 fffffa80`0c54ee00 00000000`00000000 00000000`00000000 : nt!MmPurgeSection+0x558
fffff880`0a18de10 fffff880`0169edef : fffffa80`0b0ea0c8 00000000`00000000 fffff8a0`00000000 00000000`00000000 : nt!CcPurgeCacheSection+0x172
fffff880`0a18de80 fffff880`016b7cea : fffff880`0a18e6f0 fffff8a0`03a6d5e0 fffff8a0`1078cbc0 fffff880`0a18e17c : Ntfs!NtfsDeleteFile+0x57b
fffff880`0a18e100 fffff880`01628829 : 00000000`00000000 fffff880`0154f78c fffff880`0a18e650 fffff880`0a17d000 : Ntfs!NtfsCommonCleanup+0x15da
fffff880`0a18e510 fffff800`032cfe5a : fffff880`0a18e650 00000000`00000002 fffffa80`06f62880 fffff800`033f52dd : Ntfs!NtfsCommonCleanupCallout+0x19
fffff880`0a18e540 fffff880`016283e2 : fffff880`01628810 fffff880`0a18e650 fffff880`0a18e900 00000000`00000000 : nt!KeExpandKernelStackAndCalloutEx+0xda
fffff880`0a18e620 fffff880`016c7324 : fffff880`0a18e6f0 fffff880`0a18e6f0 fffff880`0a18e6f0 00000000`00000000 : Ntfs!NtfsCommonCleanupOnNewStack+0x42
fffff880`0a18e690 fffff880`0150523f : fffff880`0a18e6f0 fffffa80`0d540010 fffffa80`0d540368 fffffa80`07318cd0 : Ntfs!NtfsFsdCleanup+0x144
fffff880`0a18e900 fffff880`015036df : fffffa80`097d88e0 00000000`00000000 fffffa80`078c2c00 fffffa80`0d540010 : fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x24f
fffff880`0a18e990 fffff800`035d484f : fffffa80`0d540010 fffffa80`0ae76060 00000000`00000000 fffffa80`0b574520 : fltmgr!FltpDispatch+0xcf
fffff880`0a18e9f0 fffff800`035ba724 : 00000000`00000000 fffffa80`0ae76060 fffffa80`0d540100 fffffa80`0b574520 : nt!IopCloseFile+0x11f
fffff880`0a18ea80 fffff800`035d4341 : fffffa80`0ae76060 fffffa80`00000001 fffff8a0`0328a3d0 00000000`00000000 : nt!ObpDecrementHandleCount+0xb4
fffff880`0a18eb00 fffff800`035d4254 : 00000000`0000119c fffffa80`0ae76060 fffff8a0`0328a3d0 00000000`0000119c : nt!ObpCloseHandleTableEntry+0xb1
fffff880`0a18eb90 fffff800`032bf993 : fffffa80`06c17060 fffff880`0a18ec60 00000000`fffdb000 00000000`fffdb000 : nt!ObpCloseHandle+0x94
fffff880`0a18ebe0 00000000`77a7f7aa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0008e308 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77a7f7aa
fffff880`0169edef 443af3          cmp     r14b,bl
SYMBOL_NAME:  Ntfs!NtfsDeleteFile+57b
FOLLOWUP_NAME:  MachineOwner
IMAGE_NAME:  Ntfs.sys
STACK_COMMAND:  .cxr 0xfffff8800a18d350 ; kb
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsDeleteFile+57b
BUCKET_ID:  X64_0x24_Ntfs!NtfsDeleteFile+57b
Followup: MachineOwner
My System SpecsSystem Spec
01 May 2011   #3


I'm using ocz vertex 2 ssd, can it be something wrong with it?
My System SpecsSystem Spec

01 May 2011   #4

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install

The reports are usually not definitive, they are subjective. One rarely gives the answer. Anything that is listed in my report can be the problem. The most likely is the Hard Drive, but thats a subjective guess.
My System SpecsSystem Spec
02 May 2011   #5


Thank you for help!, i think it can be system or device but not sure, will try reinstalling system in future.
My System SpecsSystem Spec

 windows crash blue screen

Thread Tools

Similar help and support threads
Thread Forum
Windows Crash - Blue Screen
Hi all, Today I had a serious problem with my new PC, I tried to connect an external hard drive which was not recognised while it was on every other computer I got at home. I tried to restart the computer but the message "Shutting down computer" stayed for ages so I did a hard reboot, the...
BSOD Help and Support
Windows Crash Blue Screen
So I've had frequent BSOD crashes lately, and I need to find out what is causing this problem. One thing to note, before windows 7 loads up, It said CPU fan error press f1 to resume. I press f1, then windows 7 loads, after that, I play Starcraft II, and it gives me the blue screen of death...
BSOD Help and Support
windows 7 crash!!! :(! blue screen 6-10 a day
Greetings, I am definatly not the smartest PC-user around but a friend of mine recently built a pc for me and i got it home and the first thing i got (after 30min of playing) was a Blue screen now i sent it back to him and he does not know what is it... i shall link the files and...
BSOD Help and Support
Windows 7 - Blue Screen Crash Problem
Hi everyone, I know there are lots of topics on this subject already. But here is the information I receive after my system freezes and I reboot the computer. Every few hours, my system will freeze and my monitor shows black and nothing happens. I am using Windows 7 Ultimate 64-bit. I also...
BSOD Help and Support
Windows 7 blue screen crash
Windows 7 home 64 bit. Original. Retail. Few months. Few months os came installed with the pc allready. Without any warning blue screen for few second i saw something MEMORY_MANAGMENT on the top then the pc booted. Thanks for the help.
BSOD Help and Support
Windows 7 Blue Screen Crash - Help Please
So im really hoping that someone can help me out, cause this blue screen crashing is really getting aggravating. The computer i am using is a custom built. OS Name Microsoft Windows 7 Ultimate System Type x64-based PC Processor Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz,...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:28.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App