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Windows 7: EliteBook being pretty stable sometimes but with BSODs othertimes

01 May 2011   #1
Manolito Mystiq

Windows 7 Professional x64
 
 
EliteBook being pretty stable sometimes but with BSODs othertimes

Hello everyone,

I've got an

HP EliteBook 8540w
Windows 7 Professional 64-Bit college upgrade (upgraded from Win7 Home 32-Bit OEM)
The PC and its hardware is from October 2010. I upgraded my RAM with 8GB extra to a total of 12GB RAM:



I got several BSODs; usually I get the PFN_LIST_CORRUPT error, but sometimes Memory Management Error, and recently a Registry Error.

I checked my Registry with Wise Registry Cleaner, but no errors were found. Also I ran Windows Memory Diagnostics and it turned out okay a well. I know I should try Mem Test, to be absolutely certain that it's not the new RAM I bought that could be the issue, but I haven't done that as of yet.

Win7 runs with HP Assistant, which sometimes fails to load. I do sometimes get problems running Firefox, and the internet connection can suddenly disconnect, though I haven't got any problems of the latter lately (the Wireless driver seems to fail).

In November these regular BSODs started to arise, and so I formatted my Laptop and reinstalled everything. I think I didn't have any problems for a month, but then it started yet again.

Please help me.


My System SpecsSystem Spec
.
01 May 2011   #2
jcgriff2

Windows 7 - Vista
 
 

Hi -

The new 2x4 GB RAM is a different speed than the original 2x2 GB. RAM is mis-matched -
2x2 = 1333 MHz
2x4 = 1067 MHz

Code:
kd> !sysinfo smbios
 
[Memory Device (Type 17) - Length 27 - Handle 0004h]
Physical Memory Array Handle  0003h
Memory Error Info Handle      [Not Provided]
Total Width                   64 bits
Data Width                    64 bits
Size                          2048MB
Form Factor                   0dh - SODIMM
Device Set                    [None]
Device Locator                Top-Slot 1(top)
Bank Locator                  BANK 0
Memory Type                   18h - Specification Reserved
Type Detail                   0080h - Synchronous
Speed                         1333MHz
Manufacturer                  Samsung
Serial Number                         
Asset Tag Number                     
Part Number                   M471B5673FH0-CH9  
 
[Memory Device (Type 17) - Length 27 - Handle 000ah]
Physical Memory Array Handle  0003h
Memory Error Info Handle      [Not Provided]
Total Width                   64 bits
Data Width                    64 bits
Size                          4096MB
Form Factor                   0dh - SODIMM
Device Set                    [None]
Device Locator                Bottom-Slot 2(left)
Bank Locator                  BANK 3
Memory Type                   18h - Specification Reserved
Type Detail                   0080h - Synchronous
Speed                         1067MHz
Manufacturer                  029E
Serial Number                         
Asset Tag Number                     
Part Number                   CM3[4GSD1066      
[Memory Device (Type 17) - Length 27 - Handle 0008h]
Physical Memory Array Handle  0003h
Memory Error Info Handle      [Not Provided]
Total Width                   64 bits
Data Width                    64 bits
Size                          4096MB
Form Factor                   0dh - SODIMM
Device Set                    [None]
Device Locator                Bottom-Slot 1(right)
Bank Locator                  BANK 2
Memory Type                   18h - Specification Reserved
Type Detail                   0080h - Synchronous
Speed                         1067MHz
Manufacturer                  029E
Serial Number                         
Asset Tag Number                     
Part Number                   CM3[4GSD1066      
[Memory Device (Type 17) - Length 27 - Handle 0006h]
Physical Memory Array Handle  0003h
Memory Error Info Handle      [Not Provided]
Total Width                   64 bits
Data Width                    64 bits
Size                          2048MB
Form Factor                   0dh - SODIMM
Device Set                    [None]
Device Locator                Top-Slot 2(under)
Bank Locator                  BANK 1
Memory Type                   18h - Specification Reserved
Type Detail                   0080h - Synchronous
Speed                         1333MHz
Manufacturer                  Samsung
Serial Number                         
Asset Tag Number                     
Part Number                   M471B5673FH0-CH9  
You have old version AVG installed. Remove it - AVG Removal - sysnative.com - MVP

Reboot upon completion. Install MSE - http://www.microsoft.com/Security_Essentials/


I suggest that you RMA the new RAM.


Windbg Logs
--> http://sysnative.com/bsod2011/jcgrif..._jcgriff2_.txt
--> http://sysnative.com/bsod2011/jcgrif...riff2_.txt.zip

Regards. . .

jcgriff2

`

BSOD SUMMARY
Code:
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sun May  1 11:16:56.860 2011 (GMT-4)
System Uptime: 0 days 4:41:28.967
*** WARNING: Unable to verify timestamp for AVGIDSFilter.Sys
*** ERROR: Module load completed but symbols could not be loaded for AVGIDSFilter.Sys
Probably caused by : AVGIDSFilter.Sys ( AVGIDSFilter+5c8e )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x19_20_AVGIDSFilter+5c8e
Bugcheck code 00000019
Arguments 00000000`00000020 fffff8a0`0dba92a0 fffff8a0`0dba93e0 00000000`0514010c
BiosVersion = 68CVD Ver. F.0A
BiosReleaseDate = 06/22/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8540w
MaxSpeed:     1600
CurrentSpeed: 1596
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Apr 30 18:35:02.159 2011 (GMT-4)
System Uptime: 0 days 5:58:37.376
Probably caused by : discache.sys ( discache!DispModifyObjectLru+2e7 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x51
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x51_discache!DispModifyObjectLru+2e7
Bugcheck code 00000051
Arguments 00000000`00000001 fffff8a0`0ce67010 00000000`005b1000 00000000`00000374
BiosVersion = 68CVD Ver. F.0A
BiosReleaseDate = 06/22/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8540w
MaxSpeed:     1600
CurrentSpeed: 1596
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Apr 30 12:35:45.576 2011 (GMT-4)
System Uptime: 0 days 7:52:05.793
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33906 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+33906
Bugcheck code 0000001A
Arguments 00000000`00041790 fffffa80`07b97500 00000000`0000ffff 00000000`00000000
BiosVersion = 68CVD Ver. F.0A
BiosReleaseDate = 06/22/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8540w
MaxSpeed:     1600
CurrentSpeed: 1596
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Apr 26 18:10:57.212 2011 (GMT-4)
System Uptime: 1 days 10:47:10.430
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4a83 )
BUGCHECK_STR:  0x1a_41284
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  SearchIndexer.
FAILURE_BUCKET_ID:  X64_0x1a_41284_nt!_??_::FNODOBFM::_string_+4a83
Bugcheck code 0000001A
Arguments 00000000`00041284 00000000`0a8b7001 00000000`00000860 fffff700`01080000
BiosVersion = 68CVD Ver. F.0A
BiosReleaseDate = 06/22/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8540w
MaxSpeed:     1600
CurrentSpeed: 1596
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Apr 20 08:00:42.867 2011 (GMT-4)
System Uptime: 0 days 0:01:41.085
*** WARNING: Unable to verify timestamp for avgmfx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgmfx64.sys
*** WARNING: Unable to verify timestamp for AVGIDSDriver.Sys
*** ERROR: Module load completed but symbols could not be loaded for AVGIDSDriver.Sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a56 )
BUGCHECK_STR:  0x19_3
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x19_3_nt!ExDeferredFreePool+a56
Bugcheck code 00000019
Arguments 00000000`00000003 fffffa80`09cd15d0 fffffa80`098515d0 fffffa80`09cd15d0
BiosVersion = 68CVD Ver. F.0A
BiosReleaseDate = 06/22/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8540w
MaxSpeed:     1600
CurrentSpeed: 1596
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Apr 19 15:05:58.762 2011 (GMT-4)
System Uptime: 0 days 0:05:07.979
Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )
BUGCHECK_STR:  0x4E_99
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  HPPA_Main.exe
FAILURE_BUCKET_ID:  X64_0x4E_99_nt!MiBadShareCount+4c
Bugcheck code 0000004E
Arguments 00000000`00000099 00000000`002d4291 00000000`00000000 00000000`002d4391
BiosVersion = 68CVD Ver. F.0A
BiosReleaseDate = 06/22/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8540w
MaxSpeed:     1600
CurrentSpeed: 1596
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Apr 19 15:00:02.784 2011 (GMT-4)
System Uptime: 0 days 4:15:16.001
Probably caused by : Ntfs.sys ( Ntfs!NtfsFullDeleteLcb+122 )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x19_20_Ntfs!NtfsFullDeleteLcb+122
Bugcheck code 00000019
Arguments 00000000`00000020 fffff8a0`0f756430 fffff8a0`0f7564b0 00000000`0508010c
BiosVersion = 68CVD Ver. F.0A
BiosReleaseDate = 06/22/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8540w
MaxSpeed:     1600
CurrentSpeed: 1596
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Apr 19 10:43:57.538 2011 (GMT-4)
System Uptime: 0 days 7:41:51.756
Probably caused by : memory_corruption ( nt!MiDeletePfnList+1bd )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!MiDeletePfnList+1bd
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`0325df3d fffff880`0c1b75a0 00000000`00000000
BiosVersion = 68CVD Ver. F.0A
BiosReleaseDate = 06/22/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8540w
MaxSpeed:     1600
CurrentSpeed: 1596
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sun Apr 17 19:02:14.409 2011 (GMT-4)
System Uptime: 0 days 10:52:19.627
Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+6318 )
BUGCHECK_STR:  0x1a_31
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  HPWA_Service.e
FAILURE_BUCKET_ID:  X64_0x1a_31_nt!_??_::NNGAKEGL::_string_+6318
Bugcheck code 0000001A
Arguments 00000000`00000031 fffffa80`0bfdebd0 fffff880`0f820000 00000000`0040e3bb
BiosVersion = 68CVD Ver. F.0A
BiosReleaseDate = 06/22/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8540w
MaxSpeed:     1600
CurrentSpeed: 1596
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Apr 13 17:32:10.020 2011 (GMT-4)
System Uptime: 0 days 0:56:53.237
Probably caused by : ntkrnlmp.exe ( nt!ObpDeleteDirectoryEntry+54 )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  QLBCtrl.exe
FAILURE_BUCKET_ID:  X64_0x19_20_nt!ObpDeleteDirectoryEntry+54
Bugcheck code 00000019
Arguments 00000000`00000020 fffff8a0`0413f110 fffff8a0`0413f180 00000000`05070404
BiosVersion = 68CVD Ver. F.0A
BiosReleaseDate = 06/22/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8540w
MaxSpeed:     1600
CurrentSpeed: 1596
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Apr 13 16:34:40.401 2011 (GMT-4)
System Uptime: 0 days 1:55:05.618
*** WARNING: Unable to verify timestamp for AVGIDSFilter.Sys
*** ERROR: Module load completed but symbols could not be loaded for AVGIDSFilter.Sys
Probably caused by : Ntfs.sys ( Ntfs!NtfsReportDirNotify+e5 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsReportDirNotify+e5
Bugcheck code 00000024
Arguments 00000000`001904fb fffff880`03d621a8 fffff880`03d61a10 fffff800`0358d294
BiosVersion = 68CVD Ver. F.0A
BiosReleaseDate = 06/22/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8540w
MaxSpeed:     1600
CurrentSpeed: 1596
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Mon Apr 11 05:38:23.021 2011 (GMT-4)
System Uptime: 1 days 2:51:53.407
*** WARNING: Unable to verify timestamp for AVGIDSFilter.Sys
*** ERROR: Module load completed but symbols could not be loaded for AVGIDSFilter.Sys
Probably caused by : memory_corruption ( nt!MiUnlinkPageFromLockedList+8e )
BUGCHECK_STR:  0x4E_2
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x4E_2_nt!MiUnlinkPageFromLockedList+8e
Bugcheck code 0000004E
Arguments 00000000`00000002 00000000`002890e2 00000000`0033ffff 00000000`00000001
BiosVersion = 68CVD Ver. F.0A
BiosReleaseDate = 06/22/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8540w
MaxSpeed:     1600
CurrentSpeed: 1596
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Apr  9 15:07:54.697 2011 (GMT-4)
System Uptime: 0 days 0:03:26.914
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1feaa )
BUGCHECK_STR:  0x1a_5005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  HPHC_Service.e
FAILURE_BUCKET_ID:  X64_0x1a_5005_nt!_??_::FNODOBFM::_string_+1feaa
Bugcheck code 0000001A
Arguments 00000000`00005005 fffff700`01080000 00000000`00000000 00000000`00000328
BiosVersion = 68CVD Ver. F.0A
BiosReleaseDate = 06/22/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8540w
MaxSpeed:     1600
CurrentSpeed: 1596
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Apr  9 15:03:09.931 2011 (GMT-4)
System Uptime: 0 days 9:17:37.148
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+13bb2 )
BUGCHECK_STR:  0x1a_41201
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID:  X64_0x1a_41201_nt!_??_::FNODOBFM::_string_+13bb2
Bugcheck code 0000001A
Arguments 00000000`00041201 fffff680`0034f668 39a00002`2d8ae005 fffffa80`0df092d0
BiosVersion = 68CVD Ver. F.0A
BiosReleaseDate = 06/22/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP EliteBook 8540w
MaxSpeed:     1600
CurrentSpeed: 1596
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
 
by jcgriff2     
 
    J. C. Griffith, Microsoft MVP   
 
      https://mvp.support.microsoft.com/profile/Griffith   
 
      www.sysnative.com
 
      www.jcgriff2.com 
 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
My System SpecsSystem Spec
07 May 2011   #3
Manolito Mystiq

Windows 7 Professional x64
 
 

I don't know how to RMA the RAM, so I went to a computer store, and told all about this. He checked the RAM with memtest, and according to him, who I trust, he didn't find any errors. It would be a software issue, according to him.

Back at home, I wiped out my HD partition of windows and its contents, used HP recovery, all which went fine. But then already after letting MSE check the PC, I got my first BSOD (Code 24).

As the shop didn't do a full test of memtest, I decided to do it. Within the hour, I believe withing 20 minutes, I got errors. If he swears he didn't find one, then I don't know how this can happen. I let it run through to the night, but when I woke up, I saw that the test got 'stuck' at 2 hours and 40 or so minutes, reporting error after error, counting over 8 million errors!

One thing I thought could be the problem, is that I plugged it in here, while at the store it ran on the battery. I actually find it weird and not an explainable reason, but it's the only thing that is different from testing it here, and at the store.
... Well, I tested it with version 4, I don't know what the store used, and one other reason I could find is that it's getting very hot here on the table it stands; it might be cooler at the shop.

Anyway, I ran memtest without the modules, but with the memory already installed only, and then I got this strange result:



Is this normal? Or is this a bad thing also? Because, if it is, then it might be the motherboard? Do know, I didn't mention that, that the day I bought these new RAM, I dropped my PC. I can't remember if I had it on or not; the zipper of the sleeve was broken, which caused it to fell out, which was my own fault, as I didn't put all the straps on the case. I didn't let it finish the test, as I couldn't grasp what it was doing anymore.

Thanks.
My System SpecsSystem Spec
.

Reply

 EliteBook being pretty stable sometimes but with BSODs othertimes




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