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Windows 7: BSOD on sc2

02 May 2011   #1
Webb26

Win7 ultimate 64-bit
 
 
BSOD on sc2

Okay guys i'm a fairly new custom pc builder so i consider myself a real big noob but i'll try and get out as much info as I can. Basically been getting the BSOD while playing sc2. Never had a problem till the past week.

Computer components:

motherboard: asus m4A87TD EVO
CPU: AMD phenom II x6 1090t 3.20 ghz
gpu: Sapphire radeon hd 5770 1gb, 128 bit
RAM: G skills ripjaws 8gb total(ddr3 1600)
Power supply: antec 500w

OS: Win 7 ultimate 64 bit full retail(clean install when pc was built)
Length of use: 1 month



I have a total of 5 .dmp files but I will only post the latest one. Lmk if the other dump files are needed. Also attached is the debug of the dump file.

Thank you for attempting/looking at this thread. I just hope that I can problem solve this situation.


My System SpecsSystem Spec
.
02 May 2011   #2
Webb26

Win7 ultimate 64-bit
 
 

Sorry guys I didn't read the how to's so i will update with all the required information. I'll leave up the old info just in case.

Thanks again,
Giang
My System SpecsSystem Spec
02 May 2011   #3
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

The dumps are blaming your CPU, please stop any overclocking
Stop 0x124 - what it means and what to try

IF you still get the issue test your CPU
information   Information
Go to your motherboard's website and check your version of your BIOS. See if there are any problems you are having that are solved by a a later version. I do not often recommend flashing the BIOS because there is a risk involved. If there is problem addressed by a BIOS that applies to your computer, consider flashing your BIOS to the latest version. If you choose to do this, flash you BIOS outside of Windows.

Run Prime 95 again to test your CPU and your ram. Carefully the instructions in this tutorial:
CPU - Stress Test with Prime95. Run 3 separate tests, one on each of the settings (Blend, Small FFTs, Large FFTs). Post back with your results


Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8007d59028, b640a000, e9000135}

Probably caused by : hardware

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007d59028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b640a000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000e9000135, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  SC2.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff880`02fddb08 fffff800`02ffc903 : 00000000`00000124 00000000`00000000 fffffa80`07d59028 00000000`b640a000 : nt!KeBugCheckEx
fffff880`02fddb10 fffff800`02b935a3 : 00000000`00000001 fffffa80`07b778f0 00000000`00000000 fffffa80`07b77940 : hal!HalBugCheckSystem+0x1e3
fffff880`02fddb50 fffff800`02ffc5c8 : 00000000`00000728 fffffa80`07b778f0 fffff880`02fddeb0 00000000`060ae800 : nt!WheaReportHwError+0x263
fffff880`02fddbb0 fffff800`02ffbf1a : fffffa80`07b778f0 fffff880`02fddeb0 fffffa80`07b778f0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`02fddd00 fffff800`02fefe8f : 00000000`f6db5be8 00000000`00000001 fffff880`02fddf30 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`02fddd40 fffff800`02a7bfec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff880`02fddd70 fffff800`02a7be53 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`02fddeb0 00000000`01028eef : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`060ae74c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1028eef


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

Followup: MachineOwner
---------
My System SpecsSystem Spec
.

02 May 2011   #4
Webb26

Win7 ultimate 64-bit
 
 

^thank you for such a quick reply. I will get on the stress testing as soon as I get home. For overclocking, I didn't think I was. The only thing I can think of is in BIOS the amd turbo is set to enabled, sorry for such a noob question but could that be overclocking since I didn't manaully change the cpu settins in bios?
My System SpecsSystem Spec
02 May 2011   #5
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by Webb26 View Post
^thank you for such a quick reply. I will get on the stress testing as soon as I get home. For overclocking, I didn't think I was. The only thing I can think of is in BIOS the amd turbo is set to enabled, sorry for such a noob question but could that be overclocking since I didn't manaully change the cpu settins in bios?
Yes overclocking can cause BSODs
My System SpecsSystem Spec
02 May 2011   #6
Webb26

Win7 ultimate 64-bit
 
 

So with all three tests my cpu could not last more than 1min before getting close to shutting down. I can't complete the tests. I updated to the latest bios when I first did the install of win7 so it's up to date. I don't know how to underclock, lol, from what its set to. I had never touched any setting to the cpu in bios so I don't know why its being oc'd now.
My System SpecsSystem Spec
02 May 2011   #7
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by Webb26 View Post
So with all three tests my cpu could not last more than 1min before getting close to shutting down. I can't complete the tests. I updated to the latest bios when I first did the install of win7 so it's up to date. I don't know how to underclock, lol, from what its set to. I had never touched any setting to the cpu in bios so I don't know why its being oc'd now.
Your CPU should be clocked at 3.2Ghz but its at 3.7Ghz atm. Try to reset your BIOS options to default values, this will clear any overclocks
IS your CPU properly cooled?
My System SpecsSystem Spec
02 May 2011   #8
Webb26

Win7 ultimate 64-bit
 
 

^ i thought my cpu was properly cooled but after the stress testing I'm beginning to think otherwise. Would a .5 ghz overclock make that much of a difference? I'll go and reset bios to defaults and run another stress test and see how that goes.
My System SpecsSystem Spec
02 May 2011   #9
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by Webb26 View Post
^ i thought my cpu was properly cooled but after the stress testing I'm beginning to think otherwise. Would a .5 ghz overclock make that much of a difference? I'll go and reset bios to defaults and run another stress test and see how that goes.
It can make a difference if your CPU is badly overclocked
My System SpecsSystem Spec
02 May 2011   #10
SledgeDG

Windows 7 Ultimate x86
 
 

I looked at your dumps and all blame the hardware error during the execution of SC2 (in fact they blame the AMD CPU cache)
I would say run a CPU Stress test to see what's behind that.
https://www.sevenforums.com/tutorials...t-prime95.html

Here is a BIOS update available for your board: ASUSTeK Computer Inc. -Support- Drivers and Download M4A87TD EVO

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\David\Desktop\Windows_NT6_BSOD_jcgriff2\050211-29234-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`02a0d000 PsLoadedModuleList = 0xfffff800`02c4ae50
Debug session time: Mon May  2 14:03:33.899 2011 (GMT-4)
System Uptime: 0 days 0:13:20.241
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8007d59028, b640a000, e9000135}

Probably caused by : hardware

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007d59028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b640a000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000e9000135, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  SC2.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff880`02fddb08 fffff800`02ffc903 : 00000000`00000124 00000000`00000000 fffffa80`07d59028 00000000`b640a000 : nt!KeBugCheckEx
fffff880`02fddb10 fffff800`02b935a3 : 00000000`00000001 fffffa80`07b778f0 00000000`00000000 fffffa80`07b77940 : hal!HalBugCheckSystem+0x1e3
fffff880`02fddb50 fffff800`02ffc5c8 : 00000000`00000728 fffffa80`07b778f0 fffff880`02fddeb0 00000000`060ae800 : nt!WheaReportHwError+0x263
fffff880`02fddbb0 fffff800`02ffbf1a : fffffa80`07b778f0 fffff880`02fddeb0 fffffa80`07b778f0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`02fddd00 fffff800`02fefe8f : 00000000`f6db5be8 00000000`00000001 fffff880`02fddf30 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`02fddd40 fffff800`02a7bfec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff880`02fddd70 fffff800`02a7be53 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`02fddeb0 00000000`01028eef : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`060ae74c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1028eef


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

Followup: MachineOwner
---------
-DG

Sorry...when I started there was no answer yet.
My System SpecsSystem Spec
Reply

 BSOD on sc2




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