BSOD on Sleep/Hibernate - random

ortho85 · 02 Jul 2011

It's a bit worrying how many BSODs are in this forum, and how few seem to be resolved. I guess we just live with them (or buy a Mac?)

Cheers

LiquidSnak · 03 Jul 2011

I'll snag someone who is BSOD debugging capable, as I am no good at it.

Jonathan_King · 03 Jul 2011

Hello,

All the crashes mention a problem with Avira, though the Broadcom drivers are also mentioned. You might be able to work around the problem by removing Avira. Use this tool for complete removal: http://dlpro.antivir.com/package/rem...l-win32-en.exe

Install MSE for now: Virus, Spyware & Malware Protection | Microsoft Security Essentials

The true problem is probably with that Broadcom wireless driver. See if you can get newer ones from here: Drivers and Downloads

If not, you only have a couple of options. 1) Send the laptop back to Dell under the warranty, or 2) disable the wireless in the BIOS and purchase an external USB wireless adapter instead. Or you could just disable it and use the Ethernet instead.

Hopefully, the Avira removal will successfully boycott the issue, we'll see!

...Summary of the dumps:

Code:


Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jun 19 04:40:00.696 2011 (UTC - 4:00)
System Uptime: 0 days 0:47:39.132
*** WARNING: Unable to verify timestamp for avfwim.sys
*** ERROR: Module load completed but symbols could not be loaded for avfwim.sys
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_bcmwl664_IMAGE_pci.sys
BiosReleaseDate = 04/01/2011
SystemProductName = Studio XPS 1647
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Wed Jun 15 04:28:55.186 2011 (UTC - 4:00)
System Uptime: 0 days 2:04:11.622
*** WARNING: Unable to verify timestamp for avfwim.sys
*** ERROR: Module load completed but symbols could not be loaded for avfwim.sys
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_bcmwl664_IMAGE_pci.sys
BiosReleaseDate = 04/01/2011
SystemProductName = Studio XPS 1647
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sat Jun 25 19:33:50.177 2011 (UTC - 4:00)
System Uptime: 1 days 22:03:32.613
*** WARNING: Unable to verify timestamp for avfwim.sys
*** ERROR: Module load completed but symbols could not be loaded for avfwim.sys
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_bcmwl664_IMAGE_pci.sys
BiosReleaseDate = 04/01/2011
SystemProductName = Studio XPS 1647
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jun 19 07:41:57.303 2011 (UTC - 4:00)
System Uptime: 0 days 2:09:31.739
*** WARNING: Unable to verify timestamp for avfwim.sys
*** ERROR: Module load completed but symbols could not be loaded for avfwim.sys
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_bcmwl664_IMAGE_pci.sys
BiosReleaseDate = 04/01/2011
SystemProductName = Studio XPS 1647
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jun 19 03:50:12.655 2011 (UTC - 4:00)
System Uptime: 0 days 2:53:56.143
*** WARNING: Unable to verify timestamp for avfwim.sys
*** ERROR: Module load completed but symbols could not be loaded for avfwim.sys
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_bcmwl664_IMAGE_pci.sys
BiosReleaseDate = 04/01/2011
SystemProductName = Studio XPS 1647
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

ortho85 · 03 Jul 2011

I will try these solutions. I was unable to get an update for the Broadcom drivers when this was first suggested a few weeks ago, and Avira was installed about 4 months after the BSODs started.

I really appreciate the help, and will report back after I check everything.

Cheers

SledgeDG · 04 Jul 2011

It's just an idea but it doesn't cost anything: a lot of laptops have a button or function key combination to en/disable wireless. Have you ever tried to switch off wireless operations before you push the sleep button?

-DG

ortho85 · 04 Jul 2011

Good thought. I'll try it.

The only problem is the intermittency of the fault. Probably only happens every 10-20 hibernates. I will experiment.

Thanks.

ortho85 · 23 Aug 2011

Just reporting back.

Although I had a paid subscription to Avira, I took your advice and uninstalled it. I have not had a BSOD since - thank you!!!! It's over a month now.

Of course, Murphy's Law applies, and my computer will now implode.

Thanks, again.

Jonathan_King · 23 Aug 2011

Thanks for the update Ortho, glad to hear it!

BSOD on Sleep/Hibernate - random

Thanks!

SOLVED - I hope!!