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Windows 7: Blue Screen shut down error

05 May 2011   #1

Windows 7 - 64 bit
Blue Screen shut down error

Hi all,

I have a new laptop got it about 2 - 3 weeks ago.

It is a Dell N5010, I5 processor with 8 GB RAM, 64 bit Operating system.

On about 4 occasions I have been prompted to start the machine in safe mode, after it starts up I have received the following error code:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP3: FFFFF80000B9C518
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

I am also attaching the minidump files as I have seen others request them.

Can anyone let me know what's going on?

It is a brand new computer and a little unnerving to see these errors.

Thanks a bunch!


My System SpecsSystem Spec
05 May 2011   #2

Windows 10 Pro x64, Arch Linux

Dumps point to netw5s64.sys, Intel Wifi driver
Update it using update utility: Intel® Driver Update Utility or

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80079caa10, fffff80000b9c518, fffffa800ae4f270}

*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
Probably caused by : NETw5s64.sys

A driver is causing an inconsistent power state.
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80079caa10, Physical Device Object of the stack
Arg3: fffff80000b9c518, Functional Device Object of the stack
Arg4: fffffa800ae4f270, The blocked IRP

Debugging Details:


IRP_ADDRESS:  fffffa800ae4f270

DEVICE_OBJECT: fffffa800a40e050

DRIVER_OBJECT: fffffa800a49b650

IMAGE_NAME:  NETw5s64.sys



FAULTING_MODULE: fffff88005a0b000 NETw5s64






LAST_CONTROL_TRANSFER:  from fffff80003308b52 to fffff8000329c640

fffff800`00b9c4c8 fffff800`03308b52 : 00000000`0000009f 00000000`00000003 fffffa80`079caa10 fffff800`00b9c518 : nt!KeBugCheckEx
fffff800`00b9c4d0 fffff800`032a8062 : fffff800`00b9c618 fffff800`00b9c618 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x34a90
fffff800`00b9c570 fffff800`032a7f06 : fffffa80`0aec7168 fffffa80`0aec7168 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5e0 fffff800`032a7dee : 00000162`0b88cdbc fffff800`00b9cc58 00000000`0094bbf9 fffff800`034131a8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`032a7bd7 : 0000005b`f81eecc6 0000005b`0094bbf9 0000005b`f81eecfc 00000000`000000f9 : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`0329436a : fffff800`0340ee80 fffff800`0341ccc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a


FOLLOWUP_NAME:  MachineOwner


BUCKET_ID:  X64_0x9F_IMAGE_NETw5s64.sys

Followup: MachineOwner
My System SpecsSystem Spec

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