Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Problems when shutting down the computer (or heavy resource usage)

06 May 2011   #1
Kemf

MS Windows 7 Home Premium 32-bit SP1
 
 
Problems when shutting down the computer (or heavy resource usage)

Hi all,

After 3 reliable years, my computer has become very unreliable.

There are 2 times when the BSODs occur:

- Whenever I try to shut down or restart the computer, A BSOD will occur at the *final* shutdown screen ("Shutting Down"). The BSOD message is "Internal Power Error". When I try to enter the computer into sleep mode, the screen turns black but hangs indefinitely. In this circumstance, sleep mode does not occur, nor does a BSOD occur.

- BSODs also occur randomly when I'm using the computer. The heavier the resource usage, the higher the likelyhood of a BSOD. They do not occur when the computer is idle.


Cause:

The problems started last week when AVG (antivirus) quarantined & deleted some threats. I do not recall the files or locations they were in.

Computer:

Compaq C762NR laptop, 3 years old
Windows 7 32 bit retail, installed 2 years ago
Original OS was Vista 32 bit
OS has never been reinstalled


Prior to these problems:

The computer used to run cool (except under momentary high resource usage) & was very reliable with BSODs being a very rare occurance (and they would not repeat).

Now

The computer is usually warm to the touch, and the fan runs more often & is noticeably louder.

2 of the roughly 20 crashes have forced Windows to run "Startup Repair" (successfully). After each occurence I noticed my normally blue taskbar occasionally turn grey and had the style of the Windows 95 taskbar. It is not doing this currently.


I have attached the system files as instructed, Thank you for your time!


My System SpecsSystem Spec
.
06 May 2011   #2
Jonathan_King

Windows 7 Professional x64
 
 

Hello,

Run the Kaspersky TDSSKiller: How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)?

Install this updated Realtek network driver: Realtek
Code:
Rtnicxp.sys       Mon Jan 22 22:01:00 2007 (45B57A6C)
If the BSODs persist, run driver verifier: Driver Verifier - Enable and Disable

Install SP1: Learn how to install Windows 7 Service Pack 1 (SP1)

...Summary of the dumps:
Code:

Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Fri May  6 04:04:26.883 2011 (UTC - 4:00)
System Uptime: 0 days 0:05:43.130
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+4459c )
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
FAILURE_BUCKET_ID:  0x7E_iaStor+4459c
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Fri May  6 03:58:09.234 2011 (UTC - 4:00)
System Uptime: 0 days 0:12:50.481
BUGCHECK_STR:  0xA0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  wininit.exe
FAILURE_BUCKET_ID:  0xA0_nt!PopAllocateIrp+a0
BiosReleaseDate = 03/19/2008
SystemProductName = Compaq Presario C700 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Fri May  6 03:44:45.547 2011 (UTC - 4:00)
System Uptime: 0 days 0:06:32.794
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+39f70 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
FAILURE_BUCKET_ID:  0xD1_iaStor+39f70
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Thu May  5 21:20:20.946 2011 (UTC - 4:00)
System Uptime: 0 days 5:16:45.194
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xE4
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xE4_nt!ExQueueWorkItem+21
BiosReleaseDate = 03/19/2008
SystemProductName = Compaq Presario C700 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Thu May  5 15:08:40.606 2011 (UTC - 4:00)
System Uptime: 0 days 3:26:54.729
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+3aa27 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xD1_iaStor+3aa27
BiosReleaseDate = 03/19/2008
SystemProductName = Compaq Presario C700 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Wed May  4 18:42:10.034 2011 (UTC - 4:00)
System Uptime: 0 days 9:48:32.281
BUGCHECK_STR:  0xA0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  wininit.exe
FAILURE_BUCKET_ID:  0xA0_nt!PopAllocateIrp+a0
BiosReleaseDate = 03/19/2008
SystemProductName = Compaq Presario C700 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Tue May  3 16:25:45.657 2011 (UTC - 4:00)
System Uptime: 0 days 10:53:30.904
BUGCHECK_STR:  0xA0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xA0_nt!PopAllocateIrp+a0
BiosReleaseDate = 03/19/2008
SystemProductName = Compaq Presario C700 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Tue May  3 05:13:17.636 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:33.883
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xE4
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xE4_nt!ExQueueWorkItem+21
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Sun May  1 15:52:32.700 2011 (UTC - 4:00)
System Uptime: 0 days 8:11:24.947
BUGCHECK_STR:  0xA0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xA0_nt!PopAllocateIrp+a0
BiosReleaseDate = 03/19/2008
SystemProductName = Compaq Presario C700 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Sun May  1 07:40:15.409 2011 (UTC - 4:00)
System Uptime: 0 days 1:18:10.656
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+39f70 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xD1_iaStor+39f70
BiosReleaseDate = 03/19/2008
SystemProductName = Compaq Presario C700 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Sat Apr 30 14:05:36.953 2011 (UTC - 4:00)
System Uptime: 0 days 6:02:54.200
BUGCHECK_STR:  0xA0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  wininit.exe
FAILURE_BUCKET_ID:  0xA0_nt!PopAllocateIrp+a0
BiosReleaseDate = 03/19/2008
SystemProductName = Compaq Presario C700 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Fri Apr 29 19:07:20.389 2011 (UTC - 4:00)
System Uptime: 0 days 0:32:44.636
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+3fc52 )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
FAILURE_BUCKET_ID:  0x7E_iaStor+3fc52
BiosReleaseDate = 03/19/2008
SystemProductName = Compaq Presario C700 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Fri Apr 29 11:43:19.324 2011 (UTC - 4:00)
System Uptime: 0 days 0:02:54.572
BUGCHECK_STR:  0xA0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  wininit.exe
FAILURE_BUCKET_ID:  0xA0_nt!PopAllocateIrp+a0
BiosReleaseDate = 03/19/2008
SystemProductName = Compaq Presario C700 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Fri Apr 29 11:37:54.946 2011 (UTC - 4:00)
System Uptime: 0 days 0:58:42.193
BUGCHECK_STR:  0xA0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xA0_nt!PopAllocateIrp+a0
BiosReleaseDate = 03/19/2008
SystemProductName = Compaq Presario C700 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Fri Apr 29 10:38:33.173 2011 (UTC - 4:00)
System Uptime: 0 days 0:03:02.420
BUGCHECK_STR:  0xA0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  wininit.exe
FAILURE_BUCKET_ID:  0xA0_nt!PopAllocateIrp+a0
BiosReleaseDate = 03/19/2008
SystemProductName = Compaq Presario C700 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Fri Apr 29 09:49:54.760 2011 (UTC - 4:00)
System Uptime: 0 days 0:16:25.007
BUGCHECK_STR:  0xA0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  wininit.exe
FAILURE_BUCKET_ID:  0xA0_nt!PopAllocateIrp+a0
BiosReleaseDate = 03/19/2008
SystemProductName = Compaq Presario C700 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Fri Apr 29 09:32:52.507 2011 (UTC - 4:00)
System Uptime: 0 days 0:07:26.754
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+3a9bf )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xD1_iaStor+3a9bf
BiosReleaseDate = 03/19/2008
SystemProductName = Compaq Presario C700 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Fri Apr 29 09:24:14.719 2011 (UTC - 4:00)
System Uptime: 0 days 0:04:07.966
BUGCHECK_STR:  0xA0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  wininit.exe
FAILURE_BUCKET_ID:  0xA0_nt!PopAllocateIrp+a0
BiosReleaseDate = 03/19/2008
SystemProductName = Compaq Presario C700 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Fri Apr 29 09:06:33.856 2011 (UTC - 4:00)
System Uptime: 13 days 6:10:19.196
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for halmacpi.dll - 
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  0x8E_ANALYSIS_INCONCLUSIVE
BiosReleaseDate = 03/19/2008
SystemProductName = Compaq Presario C700 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Mon Mar 21 01:59:13.485 2011 (UTC - 4:00)
System Uptime: 3 days 9:13:50.733
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_3_Rtnicxp_IMAGE_pci.sys
BiosReleaseDate = 03/19/2008
SystemProductName = Compaq Presario C700 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
08 May 2011   #3
Kemf

MS Windows 7 Home Premium 32-bit SP1
 
 

It works great again, thanks! Though I am unable to install SP1. Update manager gives error code FFFFFFE
My System SpecsSystem Spec
.

08 May 2011   #4
Jonathan_King

Windows 7 Professional x64
 
 

Hello,

Glad to hear the BSODs have stopped. If you could upload a new jcgriff2 report, we may be able to get more info on the SP1 failure.
My System SpecsSystem Spec
10 May 2011   #5
Kemf

MS Windows 7 Home Premium 32-bit SP1
 
 

Ok, I was able to install it after Windows anti-malware utility found and corrected the issue. Thanks again! I'm so grateful for your help; I thought I would have to pay a computer repair shop $95 to fix this (They claimed it was a hardware issue but refused to tell me specifically what. That made me suspicious enough not to bite)
My System SpecsSystem Spec
10 May 2011   #6
Jonathan_King

Windows 7 Professional x64
 
 

They did a diagnostic but didn't actually fix the problem? I can see where they are coming from I guess; they did the work of looking at the system (or so they claimed), and if they told you that the RAM was bad, for example, you could just replace the RAM and not have to pay them.

Or they could have been pulling your leg...we'll never know! In any case, I'm glad the system is up and running and didn't cost you a dime.
My System SpecsSystem Spec
Reply

 Problems when shutting down the computer (or heavy resource usage)




Thread Tools




Similar help and support threads
Thread Forum
heavy resource drain by InputPersonalization
I have always used a Wacom graphics tablet and Handwriting Recognition. Recently, InputPersonalization has been running much more frequently and for longer periods (1/2 an hour), using around 50% of my machine's resources, with the fan going into loud high gear. I tried stopping the process but it...
General Discussion
Heavy CPU usage then a shutdown on a fresh install of Win 7.
I've been trying to fix my brothers computer for a while now. Basically his CPU uses most of its power and ends up speeding up all the fans etc, then just shuts down. It used 70% of its power just opening internet explorer and when opening file explorer it went up to 100% and just shut down. I...
General Discussion
BSOD while surfing the web - no gaming or heavy duty usage
Operating system is windows 7 home prem 64 bit. All stock Dell Inspiron 560 loaded and ready (Q8300 @2.5 ghz with 6 MB ram w/basic graphic and sound cards). Only software changes I've done were to load AVG and malware bytes upon delivery in June 2010. Computer drivers and hardware seem to be...
BSOD Help and Support
normal resource usage?
when on standby, my windows gadget shows my resources are at 46% to 50%. is this normal? i have an acer aspire 4745g laptop. processor is an i5 with 2gb of ddr3 ram and 512mb radeon hd 5470.. i've attached a snip of my task manager. firefox shows that i have a 73064k even if i only have 2 tabs...
Performance & Maintenance
Problems shutting down computer
I have great difficulties shutting my laptop down with Windows 7. It just sits on the "windows is shutting down" page for all eternity and eventually I just have to manually turn off the computer. If anyone has any advice, please let me know. Thanks in advance!
General Discussion
Windows 7 Freezes on heavy network usage
Hi everyone I just got myself a new computer and put windows 7 on it. Everything seems to work great until I installed utorrent on and start some bt downloading. As soon as the downloading starts and get some speed, windows will freeze and I'll have to hard reboot the computer. I use a PPPoE...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

й Designer Media Ltd

All times are GMT -5. The time now is 16:40.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App