BSOD (re-occuring code BCC 24)


  1. alm
    Posts : 10
    windows 7 ultimate 64bit
       #1

    BSOD (re-occuring code BCC 24)


    Hi Guys
    I have been getting code 24 for the last 5 BSODs.
    Can I get any advice on what to tweak to make PC better?
    :]
    thanks
    aLm

    sys specs:

    W7 OS 64bit
    OEM version
    Rig Built new in 2009
    W7 OS installed 2009
    4 GB RAM
    AMD Phenom 2 X2 550 B.E. CPU

      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    Disable driver verifier Driver Verifier - Enable and Disable
    Run Disk Check
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 24, {1904fb, fffff88009f92a78, fffff88009f922e0, fffff880012b0c27}
    
    Probably caused by : Ntfs.sys ( Ntfs!NtfsFindPrefixHashEntry+1fe )
    
    
    NTFS_FILE_SYSTEM (24)
        If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
        parameters are the exception record and context record. Do a .cxr
        on the 3rd parameter and then kb to obtain a more informative stack
        trace.
    Arguments:
    Arg1: 00000000001904fb
    Arg2: fffff88009f92a78
    Arg3: fffff88009f922e0
    Arg4: fffff880012b0c27
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_RECORD:  fffff88009f92a78 -- (.exr 0xfffff88009f92a78)
    ExceptionAddress: fffff880012b0c27 (Ntfs!NtfsFindPrefixHashEntry+0x00000000000001fe)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff
    
    CONTEXT:  fffff88009f922e0 -- (.cxr 0xfffff88009f922e0)
    rax=fffff8a00a41a000 rbx=0008000000000000 rcx=0000000000000408
    rdx=0000000000000002 rsi=fffff8a0001c8140 rdi=fffffa800544b350
    rip=fffff880012b0c27 rsp=fffff88009f92cb0 rbp=0000000000006993
     r8=000000001afea204  r9=0000000000000000 r10=0000000000000008
    r11=fffff88009f92cf8 r12=fffff88009f92fc0 r13=fffff88009f93260
    r14=0000000000000204 r15=0000000000002204
    iopl=0         nv up ei pl nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
    Ntfs!NtfsFindPrefixHashEntry+0x1fe:
    fffff880`012b0c27 44394310        cmp     dword ptr [rbx+10h],r8d ds:002b:00080000`00000010=????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    
    PROCESS_NAME:  firefox.exe
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  ffffffffffffffff
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002eaf0e0
     ffffffffffffffff 
    
    FOLLOWUP_IP: 
    Ntfs!NtfsFindPrefixHashEntry+1fe
    fffff880`012b0c27 44394310        cmp     dword ptr [rbx+10h],r8d
    
    FAULTING_IP: 
    Ntfs!NtfsFindPrefixHashEntry+1fe
    fffff880`012b0c27 44394310        cmp     dword ptr [rbx+10h],r8d
    
    BUGCHECK_STR:  0x24
    
    LAST_CONTROL_TRANSFER:  from fffff880012b1ce2 to fffff880012b0c27
    
    STACK_TEXT:  
    fffff880`09f92cb0 fffff880`012b1ce2 : fffffa80`049f02f0 fffffa80`0544b350 fffff8a0`001c8140 00000158`00000001 : Ntfs!NtfsFindPrefixHashEntry+0x1fe
    fffff880`09f92de0 fffff880`012ac28d : fffffa80`049f02f0 fffffa80`0694dbd0 fffff880`09f92fc0 fffff880`09f93008 : Ntfs!NtfsFindStartingNode+0x452
    fffff880`09f92eb0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Ntfs!NtfsCommonCreate+0x3dd
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  Ntfs!NtfsFindPrefixHashEntry+1fe
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: Ntfs
    
    IMAGE_NAME:  Ntfs.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc14f
    
    STACK_COMMAND:  .cxr 0xfffff88009f922e0 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x24_VRF_Ntfs!NtfsFindPrefixHashEntry+1fe
    
    BUCKET_ID:  X64_0x24_VRF_Ntfs!NtfsFindPrefixHashEntry+1fe
    
    Followup: MachineOwner
    ---------
      My Computer


  3. alm
    Posts : 10
    windows 7 ultimate 64bit
    Thread Starter
       #3

    Hi yowanvista
    Thanks for the help
    I have done what you advised - there were no issues with the drives.
    What should I do now?
    aLm
      My Computer


  4. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #4

    alm said:
    Hi yowanvista
    Thanks for the help
    I have done what you advised - there were no issues with the drives.
    What should I do now?
    aLm
    Upload new dumps if more crashes occur :)
      My Computer


  5. alm
    Posts : 10
    windows 7 ultimate 64bit
    Thread Starter
       #5

    Aww Thanks Yowan!
    I will send some reps ur way.
    :]
    alma
      My Computer


 

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