New
#11
Thats good news, you do not have any hardware failures with the system.
We can try checking with the softwares and the operating system now.
Have you tried running your system in Safe mode with networking and had any issues? if not, follow the link below to know how to get to safe mode with networking and let me know if you have any issues.
How Do I Start My Computer in Safe Mode With Networking? - KB Article - 174012 | Dell
-Niranjan