Window 7 stop responding... :( Help!

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  1. NiranjanatDell
    Posts : 4
    XP
       New #11

    tengty said:
    NiranjanatDell said:
    It can be very frustrating to have a freezing computer, I am sorry to know about it.

    You can try running the hardware diagnostics first to make sure there is no hardware that is causing this issue.
    Follow the link below to know how to run hardware diagnostics on your system.

    Pre-Boot System Assessment (PSA) Diagnostics and Error Codes For Dell Computers - KB Article - 300428 | Dell

    Let me know if all the tests pass, I will be glad to assist you further.

    -Niranjan
    Hey bro...I've check it and found no problem....everything is pass....
    so now what i'm gonna do?
    Thats good news, you do not have any hardware failures with the system.
    We can try checking with the softwares and the operating system now.
    Have you tried running your system in Safe mode with networking and had any issues? if not, follow the link below to know how to get to safe mode with networking and let me know if you have any issues.
    How Do I Start My Computer in Safe Mode With Networking? - KB Article - 174012 | Dell

    -Niranjan
      My Computer
    Quote Quote

  3. NiranjanatDell
    Posts : 4
    XP
       New #12

    Dell Support


    tengty said:
    NiranjanatDell said:
    It can be very frustrating to have a freezing computer, I am sorry to know about it.

    You can try running the hardware diagnostics first to make sure there is no hardware that is causing this issue.
    Follow the link below to know how to run hardware diagnostics on your system.

    Pre-Boot System Assessment (PSA) Diagnostics and Error Codes For Dell Computers - KB Article - 300428 | Dell

    Let me know if all the tests pass, I will be glad to assist you further.

    -Niranjan
    Hey bro...I've check it and found no problem....everything is pass....
    so now what i'm gonna do?
    Tengty,

    Thats good news, you do not have any hardware failures with the system.
    We can try checking with the softwares and the operating system now.
    Have you tried running your system in Safe mode with networking and had any issues? if not, follow the link below to know how to get to safe mode with networking and let me know if you have any issues.
    How Do I Start My Computer in Safe Mode With Networking? - KB Article - 174012 | Dell

    -Niranjan
      My Computer
    Quote Quote

 
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