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Windows 7: BSOD error. possible driver software causing blue screen

09 May 2011   #1
adult

Windows 7 Professional x32
 
 
BSOD error. possible driver software causing blue screen

Hi,
im new to this forum, would like to say hi to all first and thanks in advance for the help.

so i have a NEC Versa notebook, with Intel Centrino 1.8GHz, 3gb ram, 150GB Sata hard drive with windows 7 professional x32 installed. The system came originally installed with Windows XP however i performed a fresh installation to windows 7 using Vista drivers. all devices where installed and none are without drivers or disabled. The system was installed with Windows 7 for a month so i can exclude it is a case of too much software installed, i take good care of what software I install and try to keep it with less unncessessary software as much as possible.
i am experienceing numerious crashes every day on my notebook. i checked the ram by removing 1 module at a time and neither the ram seems falty. futher to that i also used memtest several times to resolve the issue.

I am incluned to think that the problem is driven by some drivers, but at this stage i did not manage to find the culprid. i attached the health check together with the bsod files as per instructions. any help with be highely appreciated.

thanks and hope to have a reply.


My System SpecsSystem Spec
.
09 May 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by adult View Post
Hi,
im new to this forum, would like to say hi to all first and thanks in advance for the help.

so i have a NEC Versa notebook, with Intel Centrino 1.8GHz, 3gb ram, 150GB Sata hard drive with windows 7 professional x32 installed. The system came originally installed with Windows XP however i performed a fresh installation to windows 7 using Vista drivers. all devices where installed and none are without drivers or disabled. The system was installed with Windows 7 for a month so i can exclude it is a case of too much software installed, i take good care of what software I install and try to keep it with less unncessessary software as much as possible.
i am experienceing numerious crashes every day on my notebook. i checked the ram by removing 1 module at a time and neither the ram seems falty. futher to that i also used memtest several times to resolve the issue.

I am incluned to think that the problem is driven by some drivers, but at this stage i did not manage to find the culprid. i attached the health check together with the bsod files as per instructions. any help with be highely appreciated.

thanks and hope to have a reply.

The most recent one was caused by your video driver. It is an ancient video card/chipset if it uses that driver.


I would re-install with win 7 drivers using this method
When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

Or Phyxion.net - Driver Sweeper

When it is removed then download and install the fresh copy.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\050911-14539-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0x82a1e000 PsLoadedModuleList = 0x82b66810
Debug session time: Mon May  9 15:11:34.501 2011 (GMT-4)
System Uptime: 0 days 2:10:44.060
Loading Kernel Symbols
...............................................................
................................................................
..............................
Loading User Symbols
Loading unloaded module list
.....
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MAXIMUM_WAIT_OBJECTS_EXCEEDED (c)
Arguments:
Arg1: 00000000
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xC

PROCESS_NAME:  firefox.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 82a8730e to 82afadd3

STACK_TEXT:  
8a376594 82a8730e 0000000c 00000000 87bfd008 nt!KeBugCheck+0x14
8a376700 8e2c802d 8a376724 00000000 00000001 nt!KeWaitForMultipleObjects+0x37
8a376738 8e2efbcd 87bfd008 8a376724 00000000 dxgmms1!VidSchWaitForEvents+0x7f
8a37675c 8e2f00cb 87bfd008 8a37677c 00000002 dxgmms1!VidSchWaitForCompletionEvent+0x11f
8a3767dc 91127756 87bfd008 00000000 00000001 dxgmms1!VidSchWaitForQueuedPresentLimit+0x10b
8a3767f0 91145621 861bf2d0 84d995e0 00000000 dxgkrnl!VIDSCH_EXPORT::VidSchWaitForQueuedPresentLimit+0x17
8a376a04 911435ca 00000000 8a376cdc 8a376cb8 dxgkrnl!DXGCONTEXT::Present+0x17f6
8a376d18 93f102de 00000010 ad13bfd0 8a376d34 dxgkrnl!DxgkPresent+0x2dd
8a376d28 82a6143a 0656bcf8 0030ca50 77026344 win32k!NtGdiDdDDIPresent+0x19
8a376d28 77026344 0656bcf8 0030ca50 77026344 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
0030ca50 00000000 00000000 00000000 00000000 0x77026344


STACK_COMMAND:  kb

FOLLOWUP_IP: 
dxgmms1!VidSchWaitForEvents+7f
8e2c802d e988000000      jmp     dxgmms1!VidSchWaitForEvents+0x10c (8e2c80ba)

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  dxgmms1!VidSchWaitForEvents+7f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d4a2259

FAILURE_BUCKET_ID:  0xC_dxgmms1!VidSchWaitForEvents+7f

BUCKET_ID:  0xC_dxgmms1!VidSchWaitForEvents+7f

Followup: MachineOwner
---------

1: kd> lmvm dxgmms1
start    end        module name
8e2c2000 8e2fb000   dxgmms1    (pdb symbols)          c:\symbols\dxgmms1.pdb\1069937BD1534D1B81E76D6F0F7B5D621\dxgmms1.pdb
    Loaded symbol image file: dxgmms1.sys
    Mapped memory image file: C:\Symbols\dxgmms1.sys\4D4A225939000\dxgmms1.sys
    Image path: \SystemRoot\System32\drivers\dxgmms1.sys
    Image name: dxgmms1.sys
    Timestamp:        Wed Feb 02 22:34:49 2011 (4D4A2259)
    CheckSum:         0003C0FF
    ImageSize:        00039000
    File version:     6.1.7600.16755
    Product version:  6.1.7600.16755
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     dxgmms1.sys
    OriginalFilename: dxgmms1.sys
    ProductVersion:   6.1.7600.16755
    FileVersion:      6.1.7600.16755 (win7_gdr.110202-1503)
    FileDescription:  DirectX Graphics MMS
    LegalCopyright:   © Microsoft Corporation. All rights reserved.


Also Old drivers needing upgrading
Code:
AGRSM.sys    6/29/2006 01:13:04 PM    0x91350480    0x0011b480    0x44a40a20    0x91235000                            
SynTP.sys    1/12/2007 05:06:00 PM    0x8eb45980    0x0002a980    0x45a7f838    0x8eb1b000                            
rimsptsk.sys    1/23/2007 03:40:19 AM    0x8eaa5000    0x00014000    0x45b5bbe3    0x8ea91000                            
dump_iaStor.sys    2/12/2007 04:46:47 PM    0x8ffd5000    0x000be000    0x45d0d237    0x8ff17000                            
iaStor.sys    2/12/2007 04:46:47 PM    0x88afc000    0x000be000    0x45d0d237    0x88a3e000                            
rimmptsk.sys    2/24/2007 01:42:21 AM    0x8ea91000    0x0000f000    0x45dfd03d    0x8ea82000                            
rixdptsk.sys    3/21/2007 09:02:02 AM    0x8eaf6000    0x00051000    0x46012cca    0x8eaa5000                            
nscirda.sys    1/19/2008 01:55:24 AM    0x8eb66800    0x00007800    0x479190cc    0x8eb5f000                            
e1e6032.sys    3/24/2009 02:16:11 PM    0x8e333000    0x00038000    0x49c9236b    0x8e2fb000                            
netw5v32.sys    3/26/2009 12:10:37 PM    0x8ea3d000    0x00413000    0x49cba8fd    0x8e62a000
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
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 BSOD error. possible driver software causing blue screen




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