BSOD error. possible driver software causing blue screen

adult · 09 May 2011

Hi,
im new to this forum, would like to say hi to all first and thanks in advance for the help.

so i have a NEC Versa notebook, with Intel Centrino 1.8GHz, 3gb ram, 150GB Sata hard drive with windows 7 professional x32 installed. The system came originally installed with Windows XP however i performed a fresh installation to windows 7 using Vista drivers. all devices where installed and none are without drivers or disabled. The system was installed with Windows 7 for a month so i can exclude it is a case of too much software installed, i take good care of what software I install and try to keep it with less unncessessary software as much as possible.
i am experienceing numerious crashes every day on my notebook. i checked the ram by removing 1 module at a time and neither the ram seems falty. futher to that i also used memtest several times to resolve the issue.

I am incluned to think that the problem is driven by some drivers, but at this stage i did not manage to find the culprid. i attached the health check together with the bsod files as per instructions. any help with be highely appreciated.

thanks and hope to have a reply.

zigzag3143 · 09 May 2011

adult said:

Hi,
im new to this forum, would like to say hi to all first and thanks in advance for the help.

so i have a NEC Versa notebook, with Intel Centrino 1.8GHz, 3gb ram, 150GB Sata hard drive with windows 7 professional x32 installed. The system came originally installed with Windows XP however i performed a fresh installation to windows 7 using Vista drivers. all devices where installed and none are without drivers or disabled. The system was installed with Windows 7 for a month so i can exclude it is a case of too much software installed, i take good care of what software I install and try to keep it with less unncessessary software as much as possible.
i am experienceing numerious crashes every day on my notebook. i checked the ram by removing 1 module at a time and neither the ram seems falty. futher to that i also used memtest several times to resolve the issue.

I am incluned to think that the problem is driven by some drivers, but at this stage i did not manage to find the culprid. i attached the health check together with the bsod files as per instructions. any help with be highely appreciated.

thanks and hope to have a reply.

The most recent one was caused by your video driver. It is an ancient video card/chipset if it uses that driver.

I would re-install with win 7 drivers using this method
When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

Or Phyxion.net - Driver Sweeper

When it is removed then download and install the fresh copy.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\050911-14539-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0x82a1e000 PsLoadedModuleList = 0x82b66810
Debug session time: Mon May  9 15:11:34.501 2011 (GMT-4)
System Uptime: 0 days 2:10:44.060
Loading Kernel Symbols
...............................................................
................................................................
..............................
Loading User Symbols
Loading unloaded module list
.....
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MAXIMUM_WAIT_OBJECTS_EXCEEDED (c)
Arguments:
Arg1: 00000000
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xC

PROCESS_NAME:  firefox.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 82a8730e to 82afadd3

STACK_TEXT:  
8a376594 82a8730e 0000000c 00000000 87bfd008 nt!KeBugCheck+0x14
8a376700 8e2c802d 8a376724 00000000 00000001 nt!KeWaitForMultipleObjects+0x37
8a376738 8e2efbcd 87bfd008 8a376724 00000000 dxgmms1!VidSchWaitForEvents+0x7f
8a37675c 8e2f00cb 87bfd008 8a37677c 00000002 dxgmms1!VidSchWaitForCompletionEvent+0x11f
8a3767dc 91127756 87bfd008 00000000 00000001 dxgmms1!VidSchWaitForQueuedPresentLimit+0x10b
8a3767f0 91145621 861bf2d0 84d995e0 00000000 dxgkrnl!VIDSCH_EXPORT::VidSchWaitForQueuedPresentLimit+0x17
8a376a04 911435ca 00000000 8a376cdc 8a376cb8 dxgkrnl!DXGCONTEXT::Present+0x17f6
8a376d18 93f102de 00000010 ad13bfd0 8a376d34 dxgkrnl!DxgkPresent+0x2dd
8a376d28 82a6143a 0656bcf8 0030ca50 77026344 win32k!NtGdiDdDDIPresent+0x19
8a376d28 77026344 0656bcf8 0030ca50 77026344 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
0030ca50 00000000 00000000 00000000 00000000 0x77026344


STACK_COMMAND:  kb

FOLLOWUP_IP: 
dxgmms1!VidSchWaitForEvents+7f
8e2c802d e988000000      jmp     dxgmms1!VidSchWaitForEvents+0x10c (8e2c80ba)

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  dxgmms1!VidSchWaitForEvents+7f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d4a2259

FAILURE_BUCKET_ID:  0xC_dxgmms1!VidSchWaitForEvents+7f

BUCKET_ID:  0xC_dxgmms1!VidSchWaitForEvents+7f

Followup: MachineOwner
---------

1: kd> lmvm dxgmms1
start    end        module name
8e2c2000 8e2fb000   dxgmms1    (pdb symbols)          c:\symbols\dxgmms1.pdb\1069937BD1534D1B81E76D6F0F7B5D621\dxgmms1.pdb
    Loaded symbol image file: dxgmms1.sys
    Mapped memory image file: C:\Symbols\dxgmms1.sys\4D4A225939000\dxgmms1.sys
    Image path: \SystemRoot\System32\drivers\dxgmms1.sys
    Image name: dxgmms1.sys
    Timestamp:        Wed Feb 02 22:34:49 2011 (4D4A2259)
    CheckSum:         0003C0FF
    ImageSize:        00039000
    File version:     6.1.7600.16755
    Product version:  6.1.7600.16755
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     dxgmms1.sys
    OriginalFilename: dxgmms1.sys
    ProductVersion:   6.1.7600.16755
    FileVersion:      6.1.7600.16755 (win7_gdr.110202-1503)
    FileDescription:  DirectX Graphics MMS
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

Also Old drivers needing upgrading

Code:

AGRSM.sys    6/29/2006 01:13:04 PM    0x91350480    0x0011b480    0x44a40a20    0x91235000                            
SynTP.sys    1/12/2007 05:06:00 PM    0x8eb45980    0x0002a980    0x45a7f838    0x8eb1b000                            
rimsptsk.sys    1/23/2007 03:40:19 AM    0x8eaa5000    0x00014000    0x45b5bbe3    0x8ea91000                            
dump_iaStor.sys    2/12/2007 04:46:47 PM    0x8ffd5000    0x000be000    0x45d0d237    0x8ff17000                            
iaStor.sys    2/12/2007 04:46:47 PM    0x88afc000    0x000be000    0x45d0d237    0x88a3e000                            
rimmptsk.sys    2/24/2007 01:42:21 AM    0x8ea91000    0x0000f000    0x45dfd03d    0x8ea82000                            
rixdptsk.sys    3/21/2007 09:02:02 AM    0x8eaf6000    0x00051000    0x46012cca    0x8eaa5000                            
nscirda.sys    1/19/2008 01:55:24 AM    0x8eb66800    0x00007800    0x479190cc    0x8eb5f000                            
e1e6032.sys    3/24/2009 02:16:11 PM    0x8e333000    0x00038000    0x49c9236b    0x8e2fb000                            
netw5v32.sys    3/26/2009 12:10:37 PM    0x8ea3d000    0x00413000    0x49cba8fd    0x8e62a000

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads