BSOD help please; random crashes.

Hi this is my first post on these forums, but I am having alot of trouble with my PC.

I am having a very hard time trying to fix my computer because I am getting random BSODS.

I was using firefox and suddenly my PC started to lag alot then a BSOD happened.

I've had other ways of getting BSOD's too, like when I was playing games.

I have checked my memory and my hard drive and nothing is wrong with it.

Some of my dmp files have been deleted due to ccleaner but, I just recently got another BSOD.

I am not sure if my drivers are outdated but, it is a possiblity.

I am running Windows 7 x64 Bit.
This is the original OS that is installed.
This is a full retail version.
My system is about 1 or 2 years old.
I have reinstalled my OS in the past but not recently.

Thank you for your help.

Xolaris said:

Hi this is my first post on these forums, but I am having alot of trouble with my PC.

I am having a very hard time trying to fix my computer because I am getting random BSODS.

I was using firefox and suddenly my PC started to lag alot then a BSOD happened.

I've had other ways of getting BSOD's too, like when I was playing games.

I have checked my memory and my hard drive and nothing is wrong with it.

Some of my dmp files have been deleted due to ccleaner but, I just recently got another BSOD.

I am not sure if my drivers are outdated but, it is a possiblity.

I am running Windows 7 x64 Bit.
This is the original OS that is installed.
This is a full retail version.
My system is about 1 or 2 years old.
I have reinstalled my OS in the past but not recently.

Thank you for your help.

Memory management caused by ESET. REmove and replace with Microsoft Security Essentials



http://download.eset.com/special/ESETUninstaller.exe

http://www.microsoft.com/security_essentials/

Thank you; I'll try it.

sounds like a plan

Okay so I tried it. I just rescanned my PC with Windows Memory Diagnostics and it said no errors. Now im scanning my RAM with memtest and im geting errors. So that could be the cause too; faulty ram.

Xolaris said:

Okay so I tried it. I just rescanned my PC with Windows Memory Diagnostics and it said no errors. Now im scanning my RAM with memtest and im geting errors. So that could be the cause too; faulty ram.

Yes windows memory test does not stress the ram enough memtest in 7-8 passes does.

Okay so I just got a new BSOD here is the dmp file.

Xolaris said:

Okay so I just got a new BSOD here is the dmp file.

Memory management caused by either windows defender or your ESET.


I would remove ESET and replace with Microsoft Security Essentials

http://download.eset.com/special/ESETUninstaller.exe

http://www.microsoft.com/security_essentials/

I would not use windows defender, and if you are using MSE update or re-install it.


I would also run driver verifier to find out which driver is really creating the problem

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.