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Windows 7: system crashing and powering off

10 May 2011   #1
lostal21

windows 7 home premium 32 bit
 
 
system crashing and powering off

my computer running win 7 Home Edition Premium 32 bit crashes periodically, especially when running internet games. Info includes:
error 7001 - service control manager

xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

<EventID Qualifiers="49152">7001</EventID>

<Version>0</Version>

<Level>2</Level>

I have not found anything similar in postings already on forum. Can someone help?
I I ran sfc /scannow with no errors reported.
Thanks

Attachment 153920


My System SpecsSystem Spec
.
10 May 2011   #2
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Please upload a report so I can look over your drivers and event logs
https://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
11 May 2011   #3
lostal21

windows 7 home premium 32 bit
 
 

Files are zipped and attached. I am running x86 Windows 7 full retail installed on clean hard drive. Installation done late last year with one re-install since.

Thanks for the help!
My System SpecsSystem Spec
.

12 May 2011   #4
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Update to SP1 - Learn how to install Windows 7 Service Pack 1 (SP1)

Code:
Event[3261]:
  Log Name: System
  Source: Disk
  Date: 2011-04-29T20:30:24.463
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Sams-PC
  Description: 
The driver detected a controller error on \Device\Harddisk1\DR1.
Run a hard drive scan using SeaTools (both short and long tests) - SeaTools for Windows | Seagate
My System SpecsSystem Spec
13 May 2011   #5
lostal21

windows 7 home premium 32 bit
 
 

Thank you very much for the help. The SeaTool found and repaireed an error in my hard drive, and SP1 appears to have resolved all of the other issues. I truly appreciate the information as this is one that I would not have resolved alone.

Al Morris
My System SpecsSystem Spec
19 May 2011   #6
lostal21

windows 7 home premium 32 bit
 
 

Ater 4 days - system began crashing again. I ran sea tools (long and short) with no errors on HD. Have included new report. Note, system is now running SP1 as originally suggested. Also systems specs are as follows:
Dell inspiron 530
Windows Home Premium 32 bit
ACPI x86 motherboard
4.00 GB memory (2.75 usable)
nvidia geforce 8400gs graphics card

Any help in resolving this problem would be appreciated. My wife is threatening to use the computer as a target!
My System SpecsSystem Spec
19 May 2011   #7
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

You have uploaded the actual jcgriff2 report exe. Please re-run the report and upload the correct file
My System SpecsSystem Spec
20 May 2011   #8
lostal21

windows 7 home premium 32 bit
 
 

please accept my apologies. Came home from work early and found your reply. Please check the attached dump files.

Thank you,
Al Morris
My System SpecsSystem Spec
23 May 2011   #9
lostal21

windows 7 home premium 32 bit
 
 

still crashing - today showed this:
xmlns="Error">
- <System>
<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2011-05-23T02:42:29.000000000Z" />

<EventRecordID>127740</EventRecordID>

<Channel>Application</Channel>

<Computer>Sams-PC</Computer>

<Security />

</System>


- <EventData>
<Data>nvvsvc.exe</Data>

<Data>8.17.12.6089</Data>

<Data>4caebedc</Data>

<Data>nvvsvc.exe</Data>

<Data>8.17.12.6089</Data>

<Data>4caebedc</Data>

<Data>40000015</Data>

<Data>000405fe</Data>

<Data>2fc</Data>

<Data>01cc18f2fc0550ee</Data>

<Data>C:\Windows\system32\nvvsvc.exe</Data>

<Data>C:\Windows\system32\nvvsvc.exe</Data>

<Data>4cb8ce4d-84e6-11e0-9b24-001aa09a24ab</Data>

</EventDate

I found some problems with Norton 360 and corrected them, but system crashed several times while in Safe Mode. Also ran scannow with no errors, as well as SeaTools long with the same results. This is very frustrating.





Attached is a new zipped file.

Thanks in advance for any help........
My System SpecsSystem Spec
23 May 2011   #10
lostal21

windows 7 home premium 32 bit
 
 
system crashing and powering off problem is not resolved

the problem has not been resolved. Please see the two latest dump files submitted

Thanks
My System SpecsSystem Spec
Reply

 system crashing and powering off




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