BSOD, mostly 0x3's


  1. Posts : 2
    Windows 7 Ultimate 64-bit
       #1

    BSOD, mostly 9f and a single 4e


    Hi, I've been getting blue screens every once and awhile when I put my computer to sleep or make it hibernate. Most of these are 9f's, though I had a 4e that happened while I was using the computer, not after putting it to sleep. The error message I usually get with the blue screen after putting to sleep says: DRIVER POWER STATE FAILURE. Can anyone help me resolve this issue?

    Here is my Windows_NT6_BSOD_jcgriff2 folder & the PERFMON HTML file as a zip file: Attachment 153815

    Additionally, some of the keys on my keyboard intermittently stop working so well. Not sure if this is related, but it sure is annoying.

    HP HDX 16 1040us
    Windows 7 Ultimate with a 64-bit operating system
    4.00 GB Ram
    Intel(R) Core(TM)2 Duo CPI P8400 @ 2.26 GHz 2.27 GHz.
    Last edited by Frank123; 10 May 2011 at 19:10. Reason: with hindsight I am able to define the issue better
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    Frank123 said:
    Hi, I've been getting blue screens every once and awhile. It happens after I put my computer to sleep or make it hibernate. Most of these are 0x3's, though I've had some 0x0's and an 0x7 that happened while I was using the computer, not after putting it to sleep. The error message I usually get says: DRIVER POWER STATE FAILURE. Can anyone help me resolve this issue?

    Here is my Windows_NT6_BSOD_jcgriff2 folder & the PERFMON HTML file as a zip file: Attachment 153815

    Additionally, some of the keys on my keyboard intermittently stop working so well. Not sure if this is related, but it sure is annoying.

    HP HDX 16 1040us
    Windows 7 Ultimate with a 64-bit operating system
    4.00 GB Ram
    Intel(R) Core(TM)2 Duo CPI P8400 @ 2.26 GHz 2.27 GHz.

    Two problems your network driver and Symantec.


    1- remove Symantec and replace with microsoft security essentials

    ftp://ftp.symantec.com/public/englis...moval_Tool.exe

    http://www.microsoft.com/security_essentials/


    2these were caused by your network driver in conjunction with SYM. Please re-install with the newest version



    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\BSOD\Windows_NT6_BSOD_jcgriff2\050911-48656-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c500?
    Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
    *http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
    Machine Name:
    Kernel base = 0xfffff800`02c59000 PsLoadedModuleList = 0xfffff800`02e9ee90
    Debug session time: Mon May  9 15:30:50.716 2011 (GMT-4)
    System Uptime: 0 days 21:58:27.542
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .........................................
    Loading User Symbols
    Loading unloaded module list
    ............
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa80046d5a10, fffff80000b9c518, fffffa8004590260}
    
    *** WARNING: Unable to verify timestamp for NETw5s64.sys
    *** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
    Probably caused by : NETw5s64.sys
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa80046d5a10, Physical Device Object of the stack
    Arg3: fffff80000b9c518, Functional Device Object of the stack
    Arg4: fffffa8004590260, The blocked IRP
    
    Debugging Details:
    ------------------
    
    
    DRVPOWERSTATE_SUBCODE:  3
    
    IRP_ADDRESS:  fffffa8004590260
    
    DEVICE_OBJECT: fffffa80052f0050
    
    DRIVER_OBJECT: fffffa8005314ca0
    
    IMAGE_NAME:  NETw5s64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4b4df6b9
    
    MODULE_NAME: NETw5s64
    
    FAULTING_MODULE: fffff88005649000 NETw5s64
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff80002d45b52 to fffff80002cd9640
    
    STACK_TEXT:  
    fffff800`00b9c4c8 fffff800`02d45b52 : 00000000`0000009f 00000000`00000003 fffffa80`046d5a10 fffff800`00b9c518 : nt!KeBugCheckEx
    fffff800`00b9c4d0 fffff800`02ce5062 : fffff800`00b9c600 fffff800`00b9c600 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x34a90
    fffff800`00b9c570 fffff800`02ce4f06 : fffffa80`0552be80 fffffa80`0552be80 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
    fffff800`00b9c5e0 fffff800`02ce4dee : 000000b8`2fc510f6 fffff800`00b9cc58 00000000`004d6073 fffff800`02e4f0e8 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9cc30 fffff800`02ce4bd7 : 00000028`b19685c2 00000028`004d6073 00000028`b196858a 00000000`00000073 : nt!KiTimerExpiration+0x1be
    fffff800`00b9ccd0 fffff800`02cd136a : fffff800`02e4be80 fffff800`02e59cc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_NETw5s64.sys
    
    BUCKET_ID:  X64_0x9F_IMAGE_NETw5s64.sys
    
    Followup: MachineOwner
    ---------
    Last edited by zigzag3143; 10 May 2011 at 16:04.
      My Computer


  3. Posts : 2
    Windows 7 Ultimate 64-bit
    Thread Starter
       #3

    @zigzag3143: Thanks for your speedy and relevant reply! I have not yet gone through with your proposed solutions, as I'm trying to finish a final term paper by the fast approaching deadline. Just for my own benefit and understanding, I wonder how you determined from the code you posted that the network driver and Symantec were the issues. It must have something to do with NETw5s64.sys (which you have highlighted in red). For me, though, novice that I am, moving from NETw5s64.sys to Symantec and network driver is a bit of a non sequitur. So, I'm still unsure how you determine the network driver and Symantec were the issues based on Probably caused by : NETw5s64.sys

    Also, you just looked at MEMORY.DMP. Report Id: 050911-48656-01, the most recent dump file, correct? Is there any way you could also check out MEMORY.DMP. Report Id: 042711-52104-01, when the bugcheck was: 0x0000004e (0x0000000000000007, 0x000000000013f113, 0x0000000000000001, 0x0000000000000000)?
    Last edited by Frank123; 10 May 2011 at 16:44. Reason: Responding to zigzag3143's edit
      My Computer


 

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