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Windows 7: CAn you help me fix the BSOD error?

11 May 2011   #1
monkey man

windows 7 home premium 64bit
 
 
CAn you help me fix the BSOD error?

I have tried to rebooting it, running virus scans, removing new software, and system recover but nothing seems to work. The error code is:

Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: FFFFF880049FB698
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88001091EE1
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Can anyone help, i have no boot disk and i am runnning Win7 home premium 32bit. my laptop is just over a year old?


My System SpecsSystem Spec
.
11 May 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by monkey man View Post
I have tried to rebooting it, running virus scans, removing new software, and system recover but nothing seems to work. The error code is:

Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: FFFFF880049FB698
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88001091EE1
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Can anyone help, i have no boot disk and i am runnning Win7 home premium 32bit. my laptop is just over a year old?





To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.



To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
My System SpecsSystem Spec
11 May 2011   #3
monkey man

windows 7 home premium 64bit
 
 

hope this helps to determine the problem, thanks for looking for me.
My System SpecsSystem Spec
.

11 May 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by monkey man View Post
hope this helps to determine the problem, thanks for looking for me.
Two problems rolled into one

Most of these are related to iastor.sys (a storage controller) your version is from before win 7 was released. These others also need updating. Youo might also want to think abouot removing Macaffeee and replacing it with Microsoft Security Essentials

How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)

http://www.microsoft.com/security_essentials/

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Minidump\051111-26379-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 UP Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`03665000 PsLoadedModuleList = 0xfffff800`038a2e50
Debug session time: Wed May 11 07:34:46.622 2011 (GMT-4)
System Uptime: 0 days 0:03:32.495
Loading Kernel Symbols
...............................................................
................................................................
..............................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {ffffffffffffffe1, 2, 1, fffff880010924ff}

Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+524ff )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: ffffffffffffffe1, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff880010924ff, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff8000390d0e0
 ffffffffffffffe1 

CURRENT_IRQL:  2

FAULTING_IP: 
iaStor+524ff
fffff880`010924ff 48894620        mov     qword ptr [rsi+20h],rax

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  icacls.exe

TRAP_FRAME:  fffff80000ba2960 -- (.trap 0xfffff80000ba2960)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=7fffffffffffffff rbx=0000000000000000 rcx=fffffa8002337000
rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880010924ff rsp=fffff80000ba2af0 rbp=0000000000000000
 r8=fffffa8002337000  r9=0000000000000000 r10=fffff880010456b8
r11=fffff88005b06458 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
iaStor+0x524ff:
fffff880`010924ff 48894620        mov     qword ptr [rsi+20h],rax ds:7d80:00000000`00000020=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800036d4ca9 to fffff800036d5740

STACK_TEXT:  
fffff800`00ba2818 fffff800`036d4ca9 : 00000000`0000000a ffffffff`ffffffe1 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff800`00ba2820 fffff800`036d3920 : fffffa80`02e0d060 fffff880`05b06360 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff800`00ba2960 fffff880`010924ff : fffff880`063f0360 fffffa80`0272c500 fffffa80`059e8cb0 00000000`00000000 : nt!KiPageFault+0x260
fffff800`00ba2af0 fffff880`063f0360 : fffffa80`0272c500 fffffa80`059e8cb0 00000000`00000000 00000000`00010000 : iaStor+0x524ff
fffff800`00ba2af8 fffffa80`0272c500 : fffffa80`059e8cb0 00000000`00000000 00000000`00010000 00000000`0000000b : 0xfffff880`063f0360
fffff800`00ba2b00 fffffa80`059e8cb0 : 00000000`00000000 00000000`00010000 00000000`0000000b 00000000`00000000 : 0xfffffa80`0272c500
fffff800`00ba2b08 00000000`00000000 : 00000000`00010000 00000000`0000000b 00000000`00000000 00000000`00000008 : 0xfffffa80`059e8cb0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
iaStor+524ff
fffff880`010924ff 48894620        mov     qword ptr [rsi+20h],rax

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  iaStor+524ff

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: iaStor

IMAGE_NAME:  iaStor.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a287aa4

FAILURE_BUCKET_ID:  X64_0xD1_iaStor+524ff

BUCKET_ID:  X64_0xD1_iaStor+524ff

Followup: MachineOwner
---------


Code:
wanatw64.sys    4/11/2005 06:07:10 PM    fffff880`04df6000    0x0000c000    0x425af50e    fffff880`04dea000                            
adfs.SYS    6/26/2008 04:52:37 PM    fffff880`027ed000    0x00018000    0x48640195    fffff880`027d5000                            
moufiltr.sys    3/8/2009 11:16:13 PM    fffff880`03ffe000    0x00008000    0x49b489fd    fffff880`03ff6000                            
spldr.sys    5/11/2009 12:56:27 PM    fffff880`0169f000    0x00008000    0x4a0858bb    fffff880`01697000                            
amdxata.sys    5/19/2009 01:56:59 PM    fffff880`01049000    0x0000b000    0x4a12f2eb    fffff880`0103e000                            
SynTP.sys    5/29/2009 09:15:49 PM    fffff880`041c1000    0x00048000    0x4a2088c5    fffff880`04179000                            
tosrfec.sys    6/1/2009 02:58:53 AM    fffff880`04009000    0x00009000    0x4a237c2d    fffff880`04000000                            
dump_iaStor.sys    6/4/2009 09:53:40 PM    fffff880`0552b000    0x0011c000    0x4a287aa4    fffff880`0540f000                            
iaStor.sys    6/4/2009 09:53:40 PM    fffff880`01200000    0x0011c000    0x4a287aa4    fffff880`010e4000    iaStor.sys+4aee1                        
QIOMem.sys    6/15/2009 01:58:48 AM    fffff880`041fe000    0x0000a000    0x4a35e318    fffff880`041f4000                            
tosporte.sys    6/16/2009 06:48:47 AM    fffff880`043cc000    0x00011000    0x4a37788f    fffff880`043bb000                            
TVALZFL.sys    6/19/2009 06:05:44 AM    fffff880`041f4000    0x00007000    0x4a3b62f8    fffff880`041ed000                            
pgeffect.sys    6/22/2009 05:00:11 AM    fffff880`0558fe80    0x00006e80    0x4a3f481b    fffff880`05589000                            
PxHlpa64.sys    6/23/2009 07:16:35 PM    fffff880`0135de00    0x0000be00    0x4a416253    fffff880`01352000                            
thpdrv.sys    6/28/2009 10:02:56 PM    fffff880`01697000    0x0000c000    0x4a4820d0    fffff880`0168b000                            
Thpevm.SYS    6/29/2009 04:15:37 AM    fffff880`017f4f80    0x00001f80    0x4a487829    fffff880`017f3000                            
IntcHdmi.sys    7/10/2009 09:45:10 AM    fffff880`043bb000    0x00027000    0x4a5745e6    fffff880`04394000
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
11 May 2011   #5
monkey man

windows 7 home premium 64bit
 
 

thanks, i will try that then
My System SpecsSystem Spec
Reply

 CAn you help me fix the BSOD error?




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